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Trivento Apparts by Park

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Paseo Huerfanos 547 Entre Santa Lucia y Miraflores, Santiago 8320150 Chile
eDreams
Booking.com
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (99)
Room & Suite (26)
Dining (10)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#1 of 765 Speciality lodging in Santiago
Location
Cleanliness
Service
Value
Cozy and spotless clean apartments, fully equipped, right at the very heart of Santiago. Just a walk away from great restaurants, bars, tourist attractions, subway station and museums.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Wifi
Laundry service
Room features
Housekeeping
Safe
Seating area
Telephone
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Clothes rack
Iron
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
315Restaurantswithin 0.5 km
56Attractionswithin 0.5 km
385Reviews16Q+A33Room tips
Traveller rating
  • 339
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  • 4
  • 1
  • 2
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  • English
HandSHawkins wrote a review Feb 2019
Watchet, United Kingdom58 contributions46 helpful votes
We were staying elsewhere in Santiago but our accommodation had a water supply problem so at short notice we needed to find an alternative and so booked into the Trivento apartments for one night. This subsequently became 4 nights as our original accommodation was unable to guarantee a water supply. We had a 36 hour period moving backwards and forwards between both before moving all our belongings to Trivento. The apartment was spacious and reasonably laid out. The TV was in the bedroom rather than the living area which we didn’t like. The water (!) ‘screamed’ loudly when you flushed the toilet or turned the hand basin tap off. The bed linen and covers were bizarre, embroidered pillows slips and old fashioned covers. Kitchen area had very basic crockery and utensils. However, there was a large fridge freezer, effective air con and a reasonably comfortable sofa. Our biggest problem was access to the actual tower (tower C) that the apartment was in. The hotel style keycard opened the apartment door - but had to be reprogrammed every day which meant going to the hotel reception each time. The keycard did not operate the system to enter the tower itself so you had to rely on a resident accessing the building when you wanted to enter. Very frustrating and the reason we cannot rate this higher than average. No servicing of the apartment unless you paid an extra charge.
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Date of stay: February 2019Trip type: Travelled as a couple
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Response from ECommerceParkPlaza, E-commerce Manager at Trivento Apparts by Park
Responded 8 Feb 2019
Thanks for your comment and for stayed in Park Plaza. We've noted them to improve our service. Regards.
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FamilyNTKG wrote a review Dec 2018
Melbourne18 contributions18 helpful votes
We would give this hotel negative stars if possible. It was one of the worst travel experiences we’ve ever had. We booked our preferred room in this hotel months in advance based on very positive highly rated reviews. Our plan was to stay a few nights and enjoy the start of our month long South American holiday. But between the time of our booking and our arrival in Santiago, Trivento had been bought and taken over by Park Plaza Hotels and Apartments, a much larger group. 1 – we had arranged a pick-up from Santiago airport through Park Plaza Hotels a week before our arrival, but the pick-up never showed. We had to make our own way to Santiago city after searching in vain for our pick-up for an hour or two after our 14 hour direct flight to Santiago! A terrible start to our holiday!! (When we arrived at reception, they said they were unable to arrange a car. But we had it confirmed via email before our departure from Australia; terrible service) 2 – upon arrival at Trivento Apartments, we were told it was fully booked out despite booking our preferred Trivento room months in advance and receiving confirmation of such. Just when we thought things were getting bad, they were actually getting worse! 3 – we were instead offered a smaller hotel room in the old Park Plaza hotel adjacent to Trivento. Or, if we wanted a larger hotel room as an alternative, we were offered a larger room/apartment in another Park Plaza facility further out of town. Location was important to us, so we went for the adjacent Park Plaza hotel. 4 – the room was small and old. We were told that it was better value to our ‘failed’ Trivento booking, as breakfast was also included in this small hotel room. But it was a very simple delivered breakfast into our fridge during the evening, for us to eat in the morning. The overall value of the room and breakfast was nowhere near what we booked and were paying for. We felt ‘gazumped’ and totally ripped-off. It seemed like the new owners/managers were taking advantage of Trivento’s good reputation to downgrade us into their smaller vacant hotel rooms. 5 - a little internet searching after check-in confirmed our suspicions. We weren't getting what we paid for, and the value of this old small hotel room (including the 'bonus' breakfast) was nowhere near what we were paying for our failed Trivento booking. So we were lied to by hotel reception staff upon check-in, when they said the 'upgrade' to the hotel room is actually better value than the Trivento apartment room. 6 – we weren’t getting what we booked and paid for, so we checked out the very next morning instead of staying two more nights as originally booked and planned. We moved to a nearby hotel where we got value for money, a nice room, and friendly, helpful staff. All in all, this was a terrible start to our South American holiday. Things could only get better, and thankfully they did. We ended up really enjoying the holiday.
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Date of stay: September 2018
Value
Service
Sleep Quality
Trip type: Travelled as a couple
1 Helpful vote
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Response from ECommerceParkPlaza, e-commerce Manager at Trivento Apparts by Park
Responded 17 Dec 2018
Dear guest, we're sorry for the inconveniences that you describe. But, may I have your name and date of stay to check with the manager responsible in the hotel this situation. Please contact me at bookings@parkplaza.cl This is not our usual service and your comments is very helpful to detect lacks of compliance in procedures. Best regards,
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Margot L wrote a review Nov 2018
Ottawa, Canada9 contributions
The apartment layout was nice and provided the space we needed. The bed was comfortable and the kitchen had potential had it been adequately stocked with utensils and basics. The location was very good to get acquainted with Santiago. We were very disappointed that the kitchen was not adequately stocked with utensils (It did not have a complete set for two and there were no sharp knives), plates and cleaning items, such as a dishrag and dishcloth. We were given a small sponge and soap - that was it! Also, we found the floors dusty, especially in the bathroom floor which resulted in dirt once wet. We also did not have a full towel set for each person. When doing our usually check under the bed before leaving, we found someone else's sock. After we brought the shortages to the staff's attention, we were given a roll of paper towels for the kitchen and a new set of towels, still short a towel. There also seem to be different level of house keeping, depending on what you rate included.
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Date of stay: November 2018
Rooms
Cleanliness
Service
Trip type: Travelled as a couple
Room Tip: Rooms on the inside will hear the other apartments across the inside courtyard but it went quiet...
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Response from ECommerceParkPlaza, e-commerce Manager at Trivento Apparts by Park
Responded 26 Nov 2018
Thanks for your comments. We've noted about that and they will be sent to the Resident Manager. We're sorry for inconveniences, they are not usually and we hope to have another chance with you. Best regards.
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Murray L wrote a review May 2018
Toronto, Canada23 contributions7 helpful votes
We spent 8 wonderful nights in a spacious 2 room apartment; King bed was very comfortable and ensuite bathroom was spacious and modern. Kitchen was well equipped for making light meals. Sofa in the living room doubled as a bed if needed. Housekeeping staff were wonderful, and Victor, our host, was very helpful, showing us around the neighbourhood, responding quickly to a few requests, and coming around frequently to make sure we were well taken care of. There's a "Lider" (mini-Walmart) supermarket adjacent to the building, and dry cleaners and pharmacy across the street, currency exchange shops nearby, as well as cafes, pastry shops all a few steps away. All this made it a very convenient location, and within easy walking distance to most of Santiago's important sights. We highly recommend it! And thank Victor for his professionalism and kindness.
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Date of stay: November 2017Trip type: Travelled as a couple
1 Helpful vote
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Response from Juan Carlos B, E-commerce Manager at Trivento Apparts by Park
Responded 28 May 2018
Thanks, dear guest. We are pleased that you enjoy your stay at Trivento also that the facilities have been useful for your comfort. We hope your visit once again. Best regards.
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Tina B wrote a review May 2018
Sydney, Australia20 contributions3 helpful votes
We stayed here twice during our South America trip and both times Victor (the manager) was so welcoming and professional. From the initial email he sent us with all the information we needed in it to greeting us at the front door when we arrived. He gave us a map and information on the area and some advice on what to do during out stay. Our first room had a lovely view of the Cerro Santa Lucia. Both apartments had a separate lounge area, kitchen area, bathroom and bedroom. The apartment is in a security block so we felt very safe. Would stay here again if ever visiting Santiago again. Even though this is a apartment the room was made up each night.
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Date of stay: April 2018
Rooms
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Room 1806 had a lovely view
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1 Helpful vote
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Response from Juan Carlos B, E-commerce Manager at Trivento Apparts by Park
Responded 17 May 2018
Dear guest: We appreciate your kind comments and we are pleased that you like our apartment. We will be waiting you for a next time. Best regards.
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PRICE RANGE
USD 67 - USD 85 (Based on Average Rates for a Standard Room)
LOCATION
ChileSantiago Metropolitan RegionSantiagoSanta Lucia
NUMBER OF ROOMS
8
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Frequently Asked Questions about Trivento Apparts by Park
Which popular attractions are close to Trivento Apparts by Park?
Nearby attractions include Cerro Santa Lucia (0.1 km), Chile Dream Tours (0.3 km), and Barrio Lastarria (0.3 km).
What are some of the property amenities at Trivento Apparts by Park?
Some of the more popular amenities offered include free wifi, laundry service, and paid private parking on-site.
Which room amenities are available at Trivento Apparts by Park?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Trivento Apparts by Park?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Trivento Apparts by Park?
Conveniently located restaurants include Le Bistrot Viet, Chipe Libre - República Independiente del Pisco, and Castillo Forestal.
Is Trivento Apparts by Park located near the city centre?
Yes, it is 0.6 km away from the centre of Santiago.
Which languages are spoken by the staff at Trivento Apparts by Park?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Trivento Apparts by Park?
Many travellers enjoy visiting Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía (1.0 km), Ex Congreso Nacional (4.7 km), and Intendencia de Santiago (0.9 km).