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Novotel Santiago Vitacura

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#55 of 197 Hotels in Santiago
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Santiago Vitacura
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879 Reviews from our TripAdvisor Community

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Showing 179: English reviews
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Melbourne, Australia
Reviewed 1 week ago

My second time here, a few years apart. Its showing its age, and needs a refesh, particularly in the rooms. The restaurant was OK for a first night, when we were tired but you wouldn't go back, as there are some fantastic restaurants in the area, only a short walk away. It was the staff that gave this place a...

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Helpful?
1Thank Michael076
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mr. Michael, Thank you for taking the time of sharing your experience in TripAdvisor. I am glad that you enjoyed the service given by our staff. I would like to inform you that at this moment we have already remodeled only the lobby and bar. We had modified just one room for a pilot of the project and we...

Singapore, Singapore
Reviewed 9 February 2017 via mobile

Stayed here for few nights during a business trip. It's a rather basic hotel with smallish rooms and basic facilities. The breakfast spread was limited as well. I booked it as it was very close to our meeting venue. Though I'm a higher tier member of their hotel group's loyalty program, there was nothing different in their approach towards my...

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2Thank NkSG03
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear NkSG03! Thank you for taking the time to share your feedback. Please allow me to express my sincerest apologies for the inconvenience with your Le|Club. welcome. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to welcome you back to our hotel very soon! Carla. Enc. Calidad.

Auckland, New Zealand
Reviewed 23 January 2017

Nice location. Good rooms and very helpful and caring staff. We arrived with two vehicles after a long drive from Argentina. The management helped facilitate the parking of our overweight vehicles without any fuss. They went beyond their call of duty.

Review collected in partnership with Accorhotels.com
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Thank paulgJ7635ZJ
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear paulgJ7635ZJ! Thank you for the great review of our hotel through TripAdvisor! We are glad that you enjoyed your stay, it is always a pleasure to receive positive feedback! We will share your comments with our team and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

canada
Reviewed 20 January 2017

This hotel was comfortable, clean, and provided excellent service. The restaurant meals were great, and reasonably priced. I would definitely choose this hotel again - many thanks to the friendly staff.

Review collected in partnership with Accorhotels.com
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Thank johncA8743VX
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear johncA8743VX, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day! Carla - Enc. Calidad.

Reviewed 24 December 2016 via mobile

Start with the good. They accept dogs and the place doesn't smell like animals. Tick. Good spa and massage facilities. Tick. Organised our rental car. Tick. However, the breakfast is very average particularly if you like good cereal and fruit. The safe in the room didn't work, the aircon was broken and the hotel taxi looked like it was imported...

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Thank alextP8567UM
Vinhedo, Brazil
Reviewed 15 December 2016

very convenient for business trip. well located. nice and friendly people the restaurant has a good list of international food. also they have a well prepared list of wines in their celar. Also good option for people who is preparing to go to the mountains to the snow fielsds

Review collected in partnership with Accorhotels.com
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Thank Vinhedo123
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Vinhedo123, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a Merry Christmas and Happy New Year! Sincerely, Carla - Enc. Calidad,

Sao Paulo, SP
Reviewed 1 December 2016

Review collected in partnership with Accorhotels.com
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Thank rafaelmg2004
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Rio Claro, SP
Reviewed 28 November 2016

Very nice experience in Novotel. Excellent location, good services in a restaurant, check in and check out. Good sleep quality and cleanliness. Breakfast was so good as well as the quality of food in the menu.

Review collected in partnership with Accorhotels.com
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Thank Ana Paula M
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mrs. Ana Paula M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Vancouver, Canada
Reviewed 14 November 2016

Quiet hotel in the heart of Santiago. Good value and the rooms were quite large. The bathroom looked newly renovated. The restaurant food and service was also excellent. Hotel is close to all amenities. I'll be there again next week.

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Thank scottfA3681JG
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear scottfA3681JG! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a Merry Christmas and Happy New Year! Sincerely, Carla - Enc. Calidad.

Sao Paulo, SP
Reviewed 31 October 2016

I didn't like the toilet being separated and far from the shower room and sink. Also, my shower door was broken and leaked water all over the shower room and into the bedroom. They didn't have half bottles of wine, which is complicated when you don't have anyone to share it with.

Review collected in partnership with Accorhotels.com
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Thank Marcelo Garcia L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 

Additional Information about Novotel Santiago Vitacura

Address: Avenida Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Price Range: $120 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Santiago Vitacura 4*
Number of rooms: 144
Reservation Options:
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Hotel Style:
#17 Spa Hotel in Santiago
#25 Family Hotel in Santiago
#27 Romantic Hotel in Santiago
#28 Luxury Hotel in Santiago
#29 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Santiago Vitacura staff and other travellers.
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Questions? Get answers from Novotel Santiago Vitacura staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floors give you a beautiful view to the Cordilheira dos Andes”
 of 5 bubbles Fclmello, 29 Sep 2016 | Read review
“Try to get rooms with Andes mountain views.”
 of 5 bubbles Saravanan002, 18 May 2016 | Read review
“Ones on the side street are best as there is less traffic, but noise wasn't an issue here.”
 of 5 bubbles JohnHimebaugh, 14 Jan 2016 | Read review
“Ask a front view to the mountains.”
 of 5 bubbles carlosn532, 12 Sep 2015 | Read review
“Choose Level 8 to have a good view on Andes Mountain & São Cristobal hill”
 of 5 bubbles bensont590, 3 Aug 2015 | Read review
5 of 5