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Grand Hyatt Santiago

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Grand Hyatt Santiago
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1,968 Reviews from our TripAdvisor Community

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Showing 769: English reviews
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San Francisco, California
Reviewed 2 days ago NEW

Our third time at this hotel, and the service remains exceptional. We got on of the just remodeled hotel rooms, and they are beautifully done. The basic room is really a junior suite, quite large on two levels. Fantastic bathroom. Santiago is really into great infrastructure improvements, with highway ramps that have been under construction at all three visits over...

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Helpful?
Thank alanbill16
Knoxville, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 19 March 2017

Front desk staff and doormen were very helpful and friendly and amazingly fluent in English. Very spacious room makes one nostalgic for Hyatt's of yesteryear. Old fashioned TV with at least 2 English news channels. In room lock box a bit snug for laptop storage. Iron and ironing board. Complimentary essentials supplied except for listed brush and comb which were...

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Helpful?
Thank TomMiale
About Hotel's Favourite Review
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us, and that the service was friendly and helpful. We would be happy to have you back on your next trip to Santiago! Best regards, Roberto Intriago

London, United Kingdom
Reviewed 4 days ago NEW

I have stayed here whenever in Santiago on business but for what they charge the hotel is very average. Service is always friendly but the rooms are below standard. Old style, bathrooms are old... just not up to what is expected for the price. last time i stayed in a 'club'room which was exactly the same as the standard. you...

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1Thank Laura T
Reviewed 1 week ago NEWvia mobile

We had a perfect Easter Buffet, the decoration was awesome and the food together with the service superb. Thank you so much for giving me and my family and friends such a great Sunday. The service was always attentive.

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Helpful?
Thank Matias U
ft lauderdale, fl
Reviewed 1 week ago

We were on our way to Valparaiso for a cruise and flew into Santiago a day earlier to see Santiago. This Hyatt is fabulous and we wished we could have stayed longer. It would be perfect to come back and just enjoy this property as a resort. The pool area is gorgeous. There are 3 different restaurants to choose from....

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Thank luckylulu
Reviewed 1 week ago via mobile

I would not recommend the Hyatt as a place to stay in Santiago, especially during their renovation works. We stayed here for 3 nights, during which we spent a day (from afternoon until past 11pm) without any access to water as the hotel was doing some work on the water supply. This was extremely disruptive and eventually led to us...

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1Thank Samantha S
Atlanta, Georgia
Reviewed 1 week ago

was here for a convention and the hotel is awesome. Very friendly helpful staff. Pool is beautiful. I was in a renovated room and it was great. English TV is good and the concierge level food and lounge was very nice too.

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Thank jeff1232
Reviewed 1 week ago via mobile

My mom, best friend and I stayed here for our last night in Santiago. Although the hotel is not close to all the city's must-see places, it offers a nice and relaxing place to get great views of the city. There is also a big shopping mall 9 minutes away (walking distance). Their club level is fantastic offering delicious food...

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Thank Elle L
Shreveport, Louisiana
Reviewed 1 week ago via mobile

Stayed here for one night before joining a cruise. It was amazing to wake up with a view of the Andes!!! The hotel is beautiful and the club level amenities worth the extra expense. I felt spoiled by the welcoming and helpful staff.

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Thank ElspethDesign
Reviewed 1 week ago via mobile

The service is very friendly. The girls at the grand club and reception are very nice and helpful! Like the matsuri restaurant, beautiful pool area, gym is good, free wifi, nice breakfast, close to a big mall. The renovated rooms are amazing! We feel always welcome.

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Helpful?
Thank Janine B

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Senso
Senso
Cuisines: Mediterranean, Chilean, South American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $217 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Hotels.com, Hyatt Hotels Corporation, Travelocity, Despegar.com, HotelsforEveryone, TripOnline SA and HotelQuickly so you can book your Grand Hyatt Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Family Hotel in Santiago
#6 Business Hotel in Santiago
#6 Romantic Hotel in Santiago
#11 Spa Hotel in Santiago
#22 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are to the east and the Andes where you get a sunset reflection. Also recommend paying the extra for the club levlel.”
alanbill16, 21 Apr 2017 | Read review
“Ask for an upper floor room (we had the 13th) with a view of the mountains.”
LuvToTravel0899, 30 Mar 2017 | Read review
“Upper floors are the best - get club level”
  • Room 1617
lindadrew13, 8 Mar 2017 | Read review
“Demand a newly renovated room so you won't be disappointed.”
FRISBEES, 26 Feb 2017 | Read review
“16th floor is CLUB floor w free drinks and food all day - great value if you want to stay on the property most of the time.”
sharpemitchell, 26 Feb 2017 | Read review
5 of 5