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Sheraton Santiago Hotel and Convention Center

1,326 reviews
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Traveller (516)
Room & Suite (147)
Pool & Beach (58)
Overview
  • Excellent32%
  • Very good35%
  • Average19%
  • Poor9%
  • Terrible5%
Travellers talk about
“el cid”(16 reviews)
“pool area”(25 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.5 Star Hotel
All hotel details
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Reviews (1,326)Write a Review
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All reviewsel cidpool areasan cristobal towerlobby barclub floorconcierge deskchilihop on hop off busvery nice hotelbusiness hotelbreakfast buffet iscomfortable roomslong flightgymstarwoodandesprovidencia
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261 - 265 of 519 reviews
Reviewed 23 July 2014

This hotel is located near the city centre next to San Cristobal hill. This means you have easy access to the downtown area but not actually in it. This is one of those hotels frequently used by airline crews. The lobby and pool areas are...More

2  Thank Condor T
Response from HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention CenterResponded 31 July 2014

Dear Guest, Thank you very much for your review regarding your recent stay with us. I am very glad that your experience has been satisfactory and that you enjoyed the hotel. Hope to visit us again. Best regards, Howie Brown General Manager

Reviewed 15 June 2014

This is an excellent hotel that is up on a hill slope right in Santiago but away from the hassle and buzzle due to its ideal location. All the staff from reception to bar and restaurants speak impeccable English with high standard of polite and...More

1  Thank ANgiam2013
Response from HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention CenterResponded 18 June 2014

Dear Guest, Thanks for your wonderful review. I appreciate very much that you took part of your time to evaluate us in this important media. We feel very happy that you enjoyed all our facilities and the local attractions like parks, malls, etc. I hope...More

Reviewed 15 June 2014

I had a week long stay in a club room on the 7th floor. While the rooms are a little dated the common areas are all renovated and nicely done. My main complaint about the room was the bathroom was very small and the shower...More

Thank dc2005b
Response from HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention CenterResponded 17 June 2014

Dear Guest, Thank you for taking the time to evaluate us through this media. This is a very important tool and give us a chance to be informed about our performance. Regarding your review I would like to have more details of your experience to...More

Reviewed 7 June 2014

We had to stay at this hotel as the LAN Airlines flight from Santiago to Australia was cancelled. Not quite what I would have expected from a Sheraton. Room ok , but had a tired feel. The irritating feature of the hotel was that as...More

1  Thank Rod010513
Response from HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention CenterResponded 11 June 2014

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed 5 June 2014

I really enjoyed this hotel. It had a great outdoor Breakfast area with beautiful surroundings. It had a large park across the street, then a short walk to the downtown area. I felt completely safe alone. Chile is definetly a gem on the west coast...More

Thank skyvixen1
Response from HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention CenterResponded 12 June 2014

Dear Guest, Thank you for your wonderful comments about your recent stay. I'm glad that you liked our hotel and our local attractions. I look forward to welcoming you back soon. Sincerely, Howie Brown General Manager

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 167 - USD 314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Spa Hotel in Santiago
#36 Luxury Hotel in Santiago
#42 Business Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 167 - USD 314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Spa Hotel in Santiago
#36 Luxury Hotel in Santiago
#42 Business Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (516)
Room & Suite (147)
Pool & Beach (58)
Dining (40)
Family and Play Areas (9)
Business Centre & Event Rooms (5)
Questions & Answers
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ShoshaKer
16 September 2017|
Answer
Response from TomMiale | Reviewed this property |
I used the supermarket in the shopping center a few blocks away.
2
Votes
BatemansClan
10 September 2017|
AnswerShow all 6 answers
Response from alejandrolarrondo | Property representative |
HI Jim, we do have money exchange at the front desk,
0
Votes
normanfienman
24 May 2017|
AnswerShow all 2 answers
Response from Dick B | Reviewed this property |
It depends on where you want to go. We took the "Hop-on Hop-off Bus." There is a stop at the bottom of the driveway. The concierge sells tickets for it in the lobby. That will take you around the city so you can see... More
0
Votes
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Room Tips
"Rooms overlooking the pool area have a picturesque view."
Read review
"For a little difference in price, the hotel upgraded us to a better room, high speed internet, full breakfast."
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"the duvets are marvelous. pick any room."
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"See if you can get a room where the door banging is not so loud. Maybe possible?"
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