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Sheraton Santiago Hotel and Convention Center

Ave Santa Maria 1742, Santiago -, Chile
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Close 
  • Bisquertt Winery
    0.2 km
  • 4 star hotel
  • Pool
Reviewed 18 February 2013
Sheraton Hotel and Convention Center Santiago, Chile
We stayed at the hotel for three days at the beginning of... more
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1,042 Reviews from our TripAdvisor Community

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Showing 420: English reviews
Houston
Reviewed 28 February 2013

Stayed in main part of hotel. Had "trainee" check us in. When I asked about Club level availability she said there was no concierge level (there is) Good: great view of pool/mountain with large windows that opened a little, refrigerator in room that I could fill other things. Very good wifi reception in room (and free). Nice gym. GREAT pool...

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Helpful?
Thank Katherine B
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Katherine B; I am glad that you took part of your time to write about your experience at this hotel and enjoyed our pool, gym and an amazing view. In regards to the "bad" issues you have mentioned, I shared them with the Manager's involved in order to work on and improve them. I feel sorry that these situations...

Montreal, Canada
Reviewed 22 February 2013

Room are so outdated, dirty, stinky, and noisy. Does not matter which side of the hotel you are getting a room this hotel is surrounded with problems. On one side there is construction, other side got a noisy highway and then the pool side, lets talk about that one, dogs are barking all night, there is always a wedding or...

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Helpful?
3Thank Montreal35457382
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Montreal35457382; I am very sorry hear that we failed to fullfil your expectations. It is disappointing to be catalogued as "Horrible Place"; together with my operational team we do efforts every day to improve our service and our facilities. Your review details different areas where you encountered difficulties and actions have been taken already. Please feel free to contact...

Tampa, Florida
Reviewed 18 February 2013

We stayed at the hotel for three days at the beginning of January after a cruise. We have Starwood Preferred status and asked for an upgrade to a club room. The club lounge was small but offered drinks and snacks at various hours of the day. We were given a very pleasant room on the 21st floor near the Club...

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Helpful?
1Thank Pat D
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Pat D Thank you for taking the time to post a review about your experience at Sheraton. I’m so sorry that the AC and fridge was not working as you liked, but we have the perfect staff to solve every problem that you may have. I absolutely will comment to our F&B manager about the excellent food at booth...

Bogota, Colombia
Reviewed 8 February 2013

I stayed a few nights at this hotel in february, 2013. I wasn't lucky enough to stay at the San Cristobal tower, and instead had to stay at the old tower. Lobby, bar and restaurants are really nice, but rooms are really outdated. It looks like a very old hotel, and doors don't even have "the thing" that closes the...

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Helpful?
1Thank MariRR27
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear MariRR27; Thanks for posting your review about your experience here in Sheraton Santiago. I'm sorry that you get in the first place a smoking room, but I’m glad that you get a new room instead. We have a renovated plan, which we started with common areas like lobby bar, pool area and restaurant and we just finished the last...

New York City, New York
Reviewed 8 February 2013 via mobile

I recently stayed here for a quick business trip. I arrived Monday morning and stayed for 2 days before Heading back to the US. I stayed in room 502, but was privileged to have breakfast the first day in the club lounge, the 7th floor. Breakfast was sufficient-- cheeses, cold cut meats, fruit, eggs, bacon, potatoes, really good olive bread,...

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Helpful?
2Thank A D
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Ad, Thank you for posting you comments, i'm so glad that you have and amazing experience here at Sheraton Santiago. I' m very proud of my team, that is always avariable to any requests . Hope that you can visit us again. Sincerely, Howie Brown, General Manager

Portage MI
Reviewed 27 January 2013

We stayed here one night with a tour group. It was the best hotel on the whole trip. The rooms are large and well appointed. The evening snacks and drinks on the 21st floor were enjoyable. The staff was friendly and spoke English well. The only setback was what was offered for breakfast. It was completely inadequate and poorly presented,...

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Helpful?
2Thank JustJohnPortageMI
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear JustJohnPortageMI; I am very concerned about your comment about our breakfast service at the 21st, Fl. I am sharing this information with our Executive Chef in order to find out if there was any problem during those days. We usually get very good comments about food quality and presentation of this service. My best regards, Howie Brown General Manager

Los Angeles
Reviewed 14 January 2013

A very nice lobby greeted us upon our arrival and I was hopeful for similarly appointed rooms. No such luck. My Starwood Gold Elite status got me an old, very cramped, dingy, lower floor room with a rusty shower and moldy bathroom. No recognition of my Starwood status whatsoever, even though I let them know this was my last credited...

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Helpful?
3Thank Tracy L
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Tracy L: I am sorry to learnt that your experience at Sheraton Santiago was not as expected. I would like to share with you that we are development a project to improve all rooms at the hotel. Regarding your SPG status, I have forwarded this issue to our Front Office department, so they can take corrective actions and recognize...

Vancouver Island, Canada
Reviewed 10 January 2013

Just returned from a week long conference here. It works very well as a conference hotel. Excellent meeting rooms etc. The service was good though staff were challenged when a lot of people wanted service at once. The room on the Club Floor was okay and the bed excellent. Aircon was adequate for mornings and nights but couldn't keep up...

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Helpful?
Thank Harry J
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Harry J; I am glad that you have an amazing time here at our hotel and at Santiago. Thank your for posting such a nice review and we will be more that happy if you visit us again. Sincerely, Howie Brown General Manager

Surfers Paradise, Australia
Reviewed 1 January 2013

We stayed at the Sheraton Santiago twice in October, at the beginning and at the end of a two week holiday in Chile. Both stays were superb and we could not fault the hotel or the service. The location is excellent, about a 20 minute walk to the Bellavista area with it's great restaurants and bars. A shuttle bus takes...

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Helpful?
3Thank Richard T
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Richard T; I really appreciate your comments about your last stay with us. Our privileged location makes our guests more confortable, since as you mentioned, they can walk few minutes and find interesting places to enjoy. I hope you can visit us in the near future so we can have the chance to take care of you again. My...

Miami, Florida
Reviewed 26 December 2012

I stayed here during a business trip. I had stayed at this hotel several years ago and thought the service then could not be any better, yet they exceeded my expectations during this trip. The service was great! The room, had aged some since my last trip here and it could have used some minor renovations, but not a big...

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Helpful?
1Thank iHeart2Workout
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Miami-Ed, I have read your post with great pleasure. I am so glad you enjoyed your stay, our staff and El Cid restaurant. I will share your comments with the staff involved. I hope you come back soon. My best regards, Howie Brown General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $195 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#31 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
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Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always speak up for what you want or need. Staff here truly tried to help!”
 of 5 bubbles SalT294, 22 Jan 2017 | Read review
“Rooms toward the garden side or in the tower”
 of 5 bubbles markmI1320GB, 21 Jan 2017 | Read review
“back of the building is quieter with beautiful view of the mountain”
 of 5 bubbles IYN, 19 Dec 2016 | Read review
“Ask for the 7th floor.”
 of 5 bubbles GLaSota, 7 Dec 2016 | Read review
“view to pool area and Andies”
 of 5 bubbles none006, 3 Dec 2016 | Read review
5 of 5