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Sheraton Santiago Hotel and Convention Center

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Sheraton Santiago Hotel and Convention Center
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1,000 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santiago Hotel and Convention Center
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Showing 406: English reviews
Perth, australia
Reviewed 25 November 2012

I was there on business, my wife was there on holiday. From a business perspective the conference rooms were great, the staff attentive and the facilities wonderful. From a holiday perspective the hotel was superbly located for my wife to fall in love with Santiago. A short walk from Cerro San Cristobal (with the statue of the Madonna), the hop...

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Helpful?
2Thank Peter C
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Peter C; I appreciate you taking the time to post such a positive comments about your stay. I enjoyed very much reading all details you wrote. I hope you & your wife come to Chile again and have the possibility to visit us. It would be my pleasure to have you here. Sincerely, Howie Brown General Manager

Toronto, Canada
Reviewed 23 November 2012

I stayed at this hotel for 5 days for business. I loved it! The pool was great (freezing cold but great) the area around the pool had comfy lounge chairs. The rooms were great (I stayed in a starwood proffered room). The beds were so comfy and the rooms were clean and nice. I had a great view of the...

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Helpful?
2Thank Aloha1977
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Aloha1977: Thank you for your commnets about your stay at our hotel. I am very pleased to hear that our service and staff was very friendly and helpful for you. The renovated areas like pool, restaurants and lobbybar have made a new look and feel to the property. Hope you can visit us again. My best regards, Howie Brown...

Salt Lake City UT
Reviewed 22 November 2012

As with any hotel property outside of the US, this review is using US based properties as the baseline. This Sheraton is a very nice property with all the amenities you come to expect in an up scale convention hotel. The restaurants were good with the buffet (meat-fest) outside was great. The pool area and bar are very comfortable and...

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Helpful?
2Thank Ribboy58
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Ribboy 58; I appreciate very much your review and I am glad to know that you enjoyed Sheraton Santiago, the pool area, the restaurants and the location. This property is near by downtown, subway station, financial area and shopping malls. We feel very privileged to be next to San Cristóbal hill and to have an amazing view to Los...

Memphis, TN
Reviewed 20 November 2012

The hotel is a great hotel, slightly outside of the downtown area, but within walking distance or an easy cab ride away. The common areas of the hotel, including the lush outdoor area are fantastic! I was a little disappointed with the rooms though. the rooms could use an update, seemed like something I would have seen ten or so...

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Helpful?
1Thank TnTraveler274
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear TnTraveler274: First of all I would like to thank you for sharing your experience at our hotel. I sincerely apologize for all the inconveniences you mentioned and be sure that corrective measures will be taken with our staff to avoid that situations like described by you be repeated to other guests. Regarding your comments on our outdoor restaurant, we...

Chicago, Illinois
Reviewed 20 November 2012

I used to stay at Sheratons for my business travels, but this experience has made me go else where when traveling. Grant you, the hotel was having some remodeling done, and even with the remodeling, the property was impressive. The breakfast buffet and bar were well done and executed well. However, in all my years of traveling, I have not...

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Helpful?
4Thank TGG312
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear TGG312; I am very sorry to read your review and learnt that your experience was not good enough. By the other hand, Trip Advisor is a very important tool for us since the feedback received give us a chance everyday to improve our performance and service. Your comments have been shared with my Director of Rooms and his staff...

Toronto, Canada
Reviewed 18 November 2012

I was there in June 2012 for 2 weeks while awaiting a move downtown. Overall, it was a positive experience. The lobby bar is a relaxing open concept area where many congregate to watch the sports that they place on the tvs. They have good entertainment there and the servers, pretty cold and efficient (as I said, busy place) initially,...

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Helpful?
1Thank Steve D
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Steve D, Thank you for your review. I feel sorry you felt so dissapointed with the closet size and AC problems; I would like to share with you that we have a remodelation plan for all rooms at Sheraton Hotel. This renovation will consist on furniture, carpet, curtains, AC, and decoration. For your next stay, I will like to...

Royston, United Kingdom
Reviewed 16 November 2012 via mobile

I stayed at this hotel at the end of October for a business meeting. The rooms are tired (although clean) and are due a refurb. The public areas have been refurbished and and clean and modern. The food was disappointing - I had a three day meeting and the same menu (Fillet steak or fish fillet) was served for 5...

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Helpful?
1Thank GingerHazz
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear GingerHazz; Thank you for your comments. Regarding the menu mentioned on your review, generally the food is choosen by the organizer of the event, I am sorry to hear that this issue did not fulfill your expectations. Best regards, Howie Brown General Manager

Johannesburg, Gauteng, South Africa
Reviewed 12 November 2012

The hotel was very busy with at least two conferences on. Check in was very slow. The room was clean but a bit noisy with an adjoining room through a door. A good selection of pillows and a comfortable bed but a duvet that would suit arctic conditions and reuired the air-conditioner to be on the lowest setting. A buffet...

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Helpful?
1Thank Frank F
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Frank F, I am really sorry to read your review and the details about your experience, and that you left our hotel dissapointed with our service. I investigated with our F&B staff, and the service was a litlle slow during the days of the conference you mentioned. I hope you have the chance to visit us again and enjoy...

Rio de Janeiro, RJ
Reviewed 11 November 2012

Thus is the second time I stay at this hotel and both times it was not that good. This time I arrived for check-in (after three) and my room was not ready. I asked if I would get free lunch and the front desk clerk laughed! Lunch is not at all worth it. It is very expensive and not good....

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Helpful?
1Thank Richard L
Santiago, Chile
Reviewed 4 November 2012

I was at the hotel during 5 days. I experienced certain problems: a) The washbasin was clogged and inversely I couldn´t close the plug in the bathtub to take a sitz bath. Other people has the bathtub clogged. b) The maid enter more than once intempestively into the room without awaiting I open the door. c) During a cocktail in...

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Helpful?
1Thank Revtra0151

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $199 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#32 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
13 questions
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Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“view to pool area and Andies”
 of 5 bubbles none006, 3 Dec 2016 | Read review
“views to the back from higher floors are best”
 of 5 bubbles hilltopOxon, 17 Nov 2016 | Read review
“I had a room on the 6th floor overlooking the pool and I was not bothered by pool noise.”
 of 5 bubbles pickybiz, 17 Nov 2016 | Read review
“We can slightly hear the music from the bar in the rooms over the atrium.”
 of 5 bubbles Sonysan, 6 Oct 2016 | Read review
“Rooms facing the front of the hotel”
 of 5 bubbles chrisdL7549GD, 7 Sep 2016 | Read review
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