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Sheraton Santiago Hotel and Convention Center

CancelonUSD 131*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 247*
USD 131*
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USD 179*
USD 179*
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Sheraton Santiago Hotel and Convention Center
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1,146 Reviews from our TripAdvisor Community

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Showing 462: English reviews
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Reviewed yesterday NEW

Came to Santiago on a whim to see my favorite band Marillion with my 7 and 10 year old sons during one of their bi-anual Marillion weekends May 19 - 21. Stayed at the wonderful Sheraton Santiago and Convention Center. Stayed on the Club Floor, 7th, and received wonderful service from all the warmhearted people we met during our stay....

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Helpful?
Thank Reggie C
San Jose
Reviewed 5 days ago NEW

This is Sheraton, good service, good condition, everything is excellent. The only thing I would say is that it's a bit remote from downtown (old town) so you will need to grab a taxi, other than that, everything is great.

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Helpful?
Thank Geminican
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

Many thanks for your review, we sincerely appreciate it. regards Howie Brown General Manager

Thompson, Canada
Reviewed 1 week ago

We stayed at this hotel as a transfer package with Celebrity Cruises. It included pick up from the airport over night at the Sheraton and shuttle to the cruise ship in Valparaiso. The hotel to be very clean, well maintained, very friendly staff. We had a buffet dinner out by the pool included which was amazing. I enjoyed staying at...

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Helpful?
1Thank Fraser M
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

Many thanks for your lovely comments on our hotel and staff. We are glad we made your cruise trip a nice experience. Regards Howie Brown General Manager

Adelaide Australia
Reviewed 1 week ago via mobile

One night Stop over stay prior to boarding a cruise ship. Very comfortable rooms. The staff were very helpful. The evening meal selections were not what we were used to but were enjoyable. Breakfast was a buffet style and was very good with plenty to choose from. A very comfortable relaxed place to stay.

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Helpful?
Thank Retiree9
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

Glad we could deliver a great experience on a one night stay in Santiago, try and return for more nights of entertainment in the city. Regards Howie Brown General Manager

Community of Madrid, Spain
Reviewed 1 week ago

Cuando me entregaron la habitación el cuarto de baño tenía pelos y la basura estaba llena del anterior huésped. La mesa y mesilla de noche estaban sucias con porquería pegada....cuando me quejé tardaron una hora y media en atenderme...un nivel de higiene pésimo. When I entered the room it was dirty with hairs on the bathroom floor and tables dirty...

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Helpful?
Thank Pedro_Bigeriego
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review
Google Translation

Lamento mucho lo sucedido durante su estadía. Sin lugar a dudas fallamos en la supervisión y tomaremos las medidas para...

Newcastle, Australia
Reviewed 3 weeks ago

We got this hotel as a transfer package with Holland America. It included pick up from the airport over night at the Sheraton and shuttle to the cruise ship the next day. We found the hotel to be very good value and well maintained. We also had a buffet breakfast included which was excellent.

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Helpful?
Thank colin0235
alejandrolarrondo, Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Thank you for share you experience with us, we are very gratefully about your comments. we expect that you visit us again in your next expedition to South America Kind regards Alejandro Larrondo Executive Assistant Manager

Reviewed 3 weeks ago

I really enjoyed staying at this hotel... the staff was so kind, the food was very good, the room was so comfortable, but the best was the view I had from my room. The snowy mountains, the trees, the pool... just beautiful!

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Helpful?
Thank sunflower126
alejandrolarrondo, Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Thank you for shared you comments with us, we are glad to know that you enjoyed your stay at Sheraton Santiago. I agree with you, the views of Los Andes during fall are one of the best in town. We look forward to see you soon Kind regards Alejandro Larrondo Executive Assistant Manager

San Clemente, California
Reviewed 4 weeks ago

My wife and I stayed there 3 weeks ago for two days and night before embarking on a Holland America Cruise. I am a retired hotelier ( 40 years as GM and Regional VP with Intercontinental Hotel Group ) and I can vouch that this is a VERY nice hotel. Loved the location ( but need to take taxi to...

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Helpful?
1Thank john s
Howie B, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Comments like these coming from an experienced GM from such an important Hotel group is absolutely amazing. I sincerely thank you for taking the time to let us know about your experience with us. Glad you also enjoyed dining at El Cid restaurant. Will certainly look into the improvement areas mentioned. Hope you can return so we can sit down...

Mexico City, Mexico
Reviewed 4 weeks ago via mobile

The tubs in the Executive Floor rooms have no plastic mat, so when I was showering I slipped and fall outside the tub, hurting my back and left arm. The front desk staff only offered to call a doctor that would charge me USD 80!! I went by myself to a Clinic just beside the hotel and I was able...

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Helpful?
Thank Digital_Denise
Management response:

Dear guest, Thank you for your feedback, we really sorry about your accident. I would like to let you know that our tubs count with a non skid system, however we will check the tubs in order to prevent any further accident. On the other hand I will share your comments with our Front Desk Manager in order to improve...

Norrkoping, Sweden
Reviewed 12 April 2017

We were booked in to this hotel as part of our travel package, They probably get the business for being capable of accomodating 350 guests and getting them to the airport for early charter to Puerto Arenas. The service is so, so. The good thing is the ordinary breakfast, Not worth the price. The roomwas not so well cleaned. You...

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Helpful?
Thank Harry R
Management response:

Dear Guest, Thank you for shared your comments with us, I really appreciate if you can give me more feedback regarding your stay in order to improve our overall service. Please fell free to contact me at alejandro.larrondo@Sheraton.com Kind regards. Alejandro Larrondo Executive Assistant Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $151 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#34 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
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Ocean View, Delaware
over a year ago
Broomall PA
Spokane, Washington
4 months ago

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Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor looking down on the pool with a view of San Cristobal was great!”
756reggiec, 24 May 2017 | Read review
“Compruebe que le den habitación limpia. La mía no alcanzaba los mínimos”
Pedro_Bigeriego, 14 May 2017 | Read review
“Ask for frony of hotel for a room with a view overlooking the city. Pretty at night”
sherry1150, 7 Apr 2017 | Read review
“Room with a view of the pool”
BDWright, 26 Mar 2017 | Read review
“If you want a good room, go somewhere else.”
, 23 Mar 2017 | Read review
5 of 5
Cancelon
USD 131* /night
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Booking.comUSD 179
Expedia.comUSD 179
AMOMAUSD 247
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Prices are for 1 room, 2 adults
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