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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#18 of 197 Hotels in Santiago
GreenLeadersSilver level
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The Ritz-Carlton, Santiago
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1,259 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 809: English reviews
Reviewed 18 April 2015

Claudio Canales and Herbierto Barranco went far beyond what anyone would expect, even at the Ritz Carlton. Our flight to Punta Arenas was cancelled, so we ended up at the Santiago Ritz around midnight, desperately in need of a room and sleep. We were in a room in fifteen minutes, asleep in thirty. That you might expect and appreciate, which...

4Thank boothstar
Bakersfield, California, United States
Reviewed 12 April 2015 via mobile

Came here and had the best concierge service. These guys were great. The hotel offers a $100 a day wifi and access to club level. I tried first day. Chances are if you're staying at the ritz this won't be good enough for you. I canceled the next few days. Location of hotel isn't to bad as well.

1Thank Tommy L
Washington, District of Columbia, United States
Reviewed 9 April 2015 via mobile

I have been hosting an event at this hotel for many years now, and they never disappoint. The management staff have the kind of leadership that everyone wants to live by and makes the rest of their team follow the same high standards. The food is outstanding and the staff exceptional. Specially Ruben Sandoval.

Thank Amaya M
New York City, New York
Reviewed 31 March 2015

Have stayed at this hotel a few times and am always impressed by the service. Whether you are staying here for business or pleasure the hotel understands and adjusts their approach to service based on that. Spa is very good and reasonably priced. Deck on the roof is great for a late afternoon drink and snooze.

2Thank Nat F
Tucson, Arizona
Reviewed 29 March 2015

We arrived at about 10PM after a flight from Easter Island. Reception was prompt and very accommodating. The room was spacious and comfortable. The restaurant has an outdoor area which was perfect for breakfast. Service was attentive and the food good for breakfast and lunch. The spa was adequate, but again staff was extremely friendly and helpful. Located in the...

Thank Ken L
Reviewed 26 March 2015

We stayed 3 nights at this hotel. Rooms and service are pretty standard nothing special. It's situated in the business district with lots of restaurants and station close by. Very quiet on the weekend. Generally a pleasant stay.

Thank lhm8
Reviewed 24 March 2015

3 Nights with wife while in town for leisure. King bed typical room reserved. Let me begin by saying the staff and service we encountered really made this stay worth the money and more.....they all treated us very well and top notch. English speaking staff throughout and know how to treat guests. The hotel itself felt like grandma's house overall,...

1Thank 2worldtravelersnj
New York
Reviewed 22 March 2015

I stayed at the Ritz-Carlton in Santiago in in 2007 and my stay was lovely. Fast forward to 2015, and while the lobby and staff are still lovely, the rooms have seen better days. Moldy smelling bathrooms, stained furniture and carpets that have been cleaned one time too many, the rooms are dank and it is hard to believe I...

2Thank Katonah9
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Kathona, Thank you very much for your feedback. I am extremely sorry that our hotel facilities did not meet your expectations. Thank you for taking the time to provide feedback on your return visit to our hotel. I am disappointed to hear that your return stay did not live up to your previous experience. We constantly work to maintain...

north america
Reviewed 22 March 2015

What really shines here is the people and the superb quality of service, which is good as any 5 star anywhere. It is truly great. Food is very good, with good breakfast and good evening room service. Charming old style building. Good location by metro, nice parts of town, and headquarter district. As a friendly suggestion, some important improvements could...

1Thank walNorthAmerica
Portland, Oregon
Reviewed 19 March 2015

My understanding is that this is the only Ritz Carlton in Chile. It is a very nice hotel--the room was comfortable and quiet. Very nice bar area. The breakfast buffet was okay--serve yourself, but the dinner was just so-so. Service at dinner time was very slow--and it was not crowded... The staff was friendly and appear to want to please....

Thank WorldTravelerOR

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $324 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room on 5th floor.”
 of 5 bubbles kb147, 15 Mar 2017 | Read review
“City View room was spectacular and quiet”
 of 5 bubbles asaint69, 6 Mar 2017 | Read review
“Do not stay at this hotel”
 of 5 bubbles Nickaj3001, 26 Feb 2017 | Read review
“Be mindful of where renovation is happening - ask about this - and there is some street noise on one side of the hotel.”
 of 5 bubbles JenniferSpencer, 23 Feb 2017 | Read review
“The rooms on the "back side" of the hotel seem bigger due to their "horizontal" layout!”
 of 5 bubbles Leaddog83, 16 Feb 2017 | Read review
5 of 5