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We stayed 3 night and were blown away by the terrific staff. The airline loss our bags and the staff helped us problem solve. Great location, nice base for visiting Santiago, super near subway. The pool and spa are a lovely oasis. We will definitely...More
After being on a cruise ship for a couple of weeks, this was a great place to retreat to in the city. Nicely appointed rooms and a beautiful look throughout the hotel. The pool and terrace are lovely at night. And you must have a...More
We stayed here for our honeymoon and it was absolutely incredible. The service was outstanding and we had easy access to the club-lounge, which was on our floor. The pool is very nice as well. It was winter, but you wouldn't know it from the...More
Our room was nicely decorated and the bathroom had a combination tub with shower.
The toilet was in the bathroom but had a door so there was total privacy.
Our king bed was comfortable. The window view was a cafeteria across the way.
This a hotel that looks brand new and modern on the outside until you step inside and go back a few decades.
I've stayed my fair share of nights at RC hotels to the extent that I even got their loyalty card instead of Marriott's,...More
1 Thank dfvital
Response from RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, SantiagoResponded 30 August 2016
Dear dfvital, I appreciate your review and I thank you for your loyalty as a Ritz-Carlton Rewards Member. I am paying close attention to your feedback in regards to our communication opportunities and not providing our legendary service. I sincerely apologize for any inconveniences this...More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we... More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we in the end asked our booking agent to find contact details for us. Unfortunately we no longer have these. Great hotel have a great visit. If you are arriving by air they will arrange their car for you and they leave a message on you're phone to say where the driver will be, if you can't find the car ring the hotel yourself as there is a scam at the airport. An official rings for you pretending to speak to reception offers a blue cab at an inflated price, when all along the hotel car is waiting.