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The Ritz-Carlton, Santiago

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Traveller (646)
Room & Suite (258)
Dining (73)
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Overview
  • Excellent68%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“club level”(73 reviews)
“chilli”(102 reviews)
“top floor”(42 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Santiago
Special Offer: Member Rates
Hotel packages
Offers from The Ritz-Carlton, Santiago
Special Offer: Member Rates
Hotel packages
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Reviews (1,510)
There are newer reviews for The Ritz-Carlton, Santiago
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Traveller rating
595
235
79
36
11
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595
235
79
36
11
Show reviews that mention
All reviewsclub levelchillitop floorexecutive floorthe financial districtjunior suiteconcierge staffrooftop poolcar serviceexcellent hotelluxury hotelw hotellobby barpublic areassubway stationlas condesnice neighborhood
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281 - 285 of 956 reviews
Reviewed 5 September 2016

We stayed 3 night and were blown away by the terrific staff. The airline loss our bags and the staff helped us problem solve. Great location, nice base for visiting Santiago, super near subway. The pool and spa are a lovely oasis. We will definitely...More

Thank Sayurisaboo
Reviewed 4 September 2016

After being on a cruise ship for a couple of weeks, this was a great place to retreat to in the city. Nicely appointed rooms and a beautiful look throughout the hotel. The pool and terrace are lovely at night. And you must have a...More

Thank Melophelia
Reviewed 3 September 2016

We stayed here for our honeymoon and it was absolutely incredible. The service was outstanding and we had easy access to the club-lounge, which was on our floor. The pool is very nice as well. It was winter, but you wouldn't know it from the...More

Thank Genericguy85
Reviewed 31 August 2016

Our room was nicely decorated and the bathroom had a combination tub with shower. The toilet was in the bathroom but had a door so there was total privacy. Our king bed was comfortable. The window view was a cafeteria across the way. The downstairs...More

Thank Lintbl
Reviewed 29 August 2016 via mobile

This a hotel that looks brand new and modern on the outside until you step inside and go back a few decades. I've stayed my fair share of nights at RC hotels to the extent that I even got their loyalty card instead of Marriott's,...More

1  Thank dfvital
Response from RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, SantiagoResponded 30 August 2016

Dear dfvital, I appreciate your review and I thank you for your loyalty as a Ritz-Carlton Rewards Member. I am paying close attention to your feedback in regards to our communication opportunities and not providing our legendary service. I sincerely apologize for any inconveniences this...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 295 - USD 618 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Santiago
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#5 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 295 - USD 618 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Santiago
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#5 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (646)
Room & Suite (258)
Dining (73)
Pool & Beach (42)
Amenities (63)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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satit_1981
29 June 2017|
AnswerShow all 5 answers
Response from Harumi1 | Reviewed this property |
I apologize, there are views of Andes, for sure. I was just thinking of my room which was of the city. If you are on the terrace you have a wonderful view or have a room high up.
0
Votes
Peru201193
18 March 2017|
Answer
Response from LMODelMar | Reviewed this property |
Try going to the hotel website and click on "Contact Us".
1
Vote
Peru201193
17 March 2017|
AnswerShow all 11 answers
Response from Sue S | Reviewed this property |
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we... More
1
Vote
Room Tips
"Choose level 3"
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"Facing the main road on the corner."
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"They are all good."
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"The area is quieter but even more so above the 6th floor"
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