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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#18 of 198 Hotels in Santiago
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 299*
USD 278*
Great Deal
USD 299*
USD 299*
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The Ritz-Carlton, Santiago
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1,289 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 828: English reviews
Brisbane Australia
Reviewed 1 January 2016

First time to this city, and found this hotel in a great location. Rooms are ok...not huge, but staff and service very good....as you would expect. Breakfast and the restaurant and bars are really good.... I would recommend this hotel without any doubt.

Thank Kimbrisbane
Reviewed 23 December 2015

Wonderful property with a very attentive staff, great food, and comfortable rooms. Located in a great area for walking, dining, shopping, and close to the Metro line to make the entire city accessible.

1Thank TonyVT
Minnespolis, MN
Reviewed 23 December 2015

Stayed there two nights with a tour group Oct 20, 21. Our room (515) was quiet and comfortable. Arrived about 9:30 am after an overnight flight and had to wait until almost noon for a room. Food and service in the bar were excellent. Laundry was very expensive! Some good restaurants within walking distance (e.g. Tiramisu)

Thank MinneapolisTourist
Friendswood, Texas
Reviewed 21 December 2015 via mobile

Very average, tired hotel ~ not at all what you expect from the Ritz. Although booking 5 months in advance they did not honor our room request upon check in. The rooms are old and dated. No water pressure & no hot water. To take a shower you just use all hot water and you get some varying degree of...

2Thank IranDot
RCSTGO, Executive Assistant Manager Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear IranDot, Thank you for taking the time to leave your review. I am sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number +56 2...

Ramat Gan, Israel
Reviewed 21 December 2015

We had a suite at the 3rd floor. A fantastic room . Everything very stylish. But the breakfast, ooh , the breakfast - best we had in any hotel for a very long time. ( and we do travel...) i wish it was closer to my home. overall - Excellent!

Thank Moshe L
Saint Louis, Missouri
Reviewed 17 December 2015

Wonderful stay at the Ritz Carlton Santiago. Great location with easy access to Santiago’s very convenient Metro. The lobby and bar areas are typical Ritz with old-world furnishings and overstuffed leather couches and chairs. The furnishings might need a little sprucing up, but nothing major. The bar/café had great food and drinks. Breakfast at Estro, the main restaurant, was pretty...

1Thank HobokenGlobetrotter
Reviewed 16 December 2015 via mobile

We stayed here for several nights as a home base while we explored Santiago and the coast. It was fantastic. The staff were incredible. Michael, one of the concierges, had excellent recommendations and helped make more complex reservations when our Spanish wasn't up to the task. The room was spacious and had an incredibly comfortable bed with cozy Frette sheets....

2Thank vinoadventurera
Washington DC, District of Columbia
Reviewed 16 December 2015

The style is a more like a boutique hotel. It has lots of old world charm, a small lobby area and nice comfortable lounge/bar area. The staff was very friendly and helpful. The room is a bit underwhelming for a Ritz Carlton but it provides a quiet place of solitude away from the noise of the street. I did have...

1Thank JOHN7777771
Los Angeles, California
Reviewed 15 December 2015 via mobile

Bellman only asked inside the hotel if I needed help with the bags. Shouldn't he said that outside when he saw me approaching the hotel? The incompetent front desk clerk Andrea had to ask manager to check me in when she was incapable of performing this important action. Other front desk agents were pleasant, however. If you expect typical Ritz-Carlton...

2Thank LoyaltyLobby
RCSTGO, Executive Assistant Manager Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear LoyaltyLobby, Thank you for taking the time to leave your review. I am sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number +56 2...

Boca Raton
Reviewed 13 December 2015

Great hotel, great service, excellent bar, full spa... If you are looking for full service, first class stay in Santiago this is certainly one of the top choices. On the other hand, if you are interested in Lastaria and Bella Vista attractions, walking from Ritz would take more than an hour. A taxi ride could take almost half that time...

Thank Mike Z

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07/05/2017 08/05/2017
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $331 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room, and try to get a room on the front facing the theater”
BruceMcdou, 3 Apr 2017 | Read review
“Views and noise level from either side of the hotel are good.”
Harumi1, 31 Mar 2017 | Read review
“Avoid 908 - window is broken, they know about it, but said its hard to fix.”
andrewbL8726QW, 25 Mar 2017 | Read review
“currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room on 5th floor.”
kb147, 15 Mar 2017 | Read review
“City View room was spectacular and quiet”
asaint69, 6 Mar 2017 | Read review
5 of 5
USD 278* /night
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Expedia.comUSD 299
Booking.comUSD 299
RitzCarlton.comUSD 299
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Prices are for 1 room, 2 adults
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