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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#18 of 198 Hotels in Santiago
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The Ritz-Carlton, Santiago
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1,287 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 826: English reviews
Southend on Sea, England
Reviewed 2 weeks ago

We stayed here for a brief period during which time we were both laid low by a really nasty chest infection. The staff were very helpful, even arranging herbal tea delivery to our room and Robert in breakfast who was kind enough to arrange the same with breakfast Otherwise, exactly what you would expect of the brand name.The most comfortable...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Machiavelli4
SF, CA
Reviewed 3 weeks ago

Spent four nights at the RC Santiago in early March while on vacation. Overall decent property with good location for tourists and I assume also good for business in the surrounding area. In the middle of much-needed renovations that should bring the hotel in to the 21st century - the decor currently looks like the RC's from the 80's and...

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Helpful?
1Thank BruceMcdou
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear BruceMcdou, Thank you for taking the time to provide your insightful feedback and details about your experience at The Ritz-Carlton Santiago. I sincerely appreciate the recognition for some of our areas but I would also like to apologize for some of the flaws experienced. We are currently undergoing a renovation of our rooms that will update the décor and...

New York City, New York
Reviewed 3 weeks ago

The Ritz Carlton in Santiago is a treat and a treasure. The staff is warm ,welcoming and extremely helpful. The gift shop is exquisite as is the entire hotel worth a visit if even for a quick sip and peek.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank mrsbehrendt
Honolulu, Hawaii
Reviewed 3 weeks ago

I usually do not write reviews on hotel chains; however, this time I must! I recently came back from Santiago, Chile. This was our first time there. I went with my husband and two other couples. At first, I was a bit weary of staying in a hotel chain such as the Ritz-Carlton because in my mind, "they are all...

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1Thank Harumi1
Oxford UK
Reviewed 3 weeks ago

We had 2 rooms here for an overnight stay. We arrived quite late and left early and did not use the leisure facilities. The rooms were large and comfortable with good bathroom amenities. We ate in the restaurant which was good quality if not cheap. The buffet breakfast was excellent. Negatives - the internet is free in public areas but...

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Helpful?
Thank mfhunter
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear mfhunter, thank you for taking the time to provide your feedback. I sincerely apologize for the inconveniences you encountered with your billing. I would like to have the opportunity to speak to you in regards to this stay. You can reach me at +56 22473-7533 or by email at Enrique.solari@ritzcarlton.com Kind regards Enrique Solari Assistant Director of Rooms

Massachusetts
Reviewed 4 weeks ago

My wife and I stayed in this hotel 3 times over 9 days, as we used Santiago as a hub for travel in S. America. It's a lovely place - but what sets it apart is the staff; they're just amazingly helpful and friendly. Special mention goes to the manager of the Club Lounge, who rates a 6 on a...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank MLeininger
Reviewed 4 weeks ago

Positives: Check-in very quick and efficient - staff well trained. Breakfast good choice Location good for bars and restaurants Negatives: - rooms very dark, no central light, need to use multiple lights across the room. Staff leave lights on in room to add light ( very wasteful) - rooms need refreshing/ my room (908) has broken window so it doesn't...

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1Thank Andrew B
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear Andrew B, Thank you for taking the time to provide your feedback. We appreciate your loyalty and I am deeply sorry that your stay was not up to the standards we are worldwide known for. I would like to extend my contact information in order get a broader feedback about your stay and so I can share with you...

Mexico City, Mexico
Reviewed 4 weeks ago via mobile

Do not be fooled by the brand. This hotel needs an urgent renovation, rooms are old, carpet is old, beds are old. Breakfast is really bad, reception service is slow, when I checked out the lady took like 15 minutes it was like if she was using windows 98. Stay at the W or at any other place.

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1Thank JPMoralesBroc
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear JPMoralesBroc, We appreciate your feedback and the time you dedicated to provide it. I am sorry that we were not able to live up to your expectations and that our installations were not as you expected. I would like to let you know that at the moment the hotel is undergoing a guest room enhancement and the first rooms...

Chicago
Reviewed 4 weeks ago via mobile

As with all Ritz hotels, they're in great areas. You can also depend on quality over the top service. Buy hey, that's what we're paying for, right? After every morning run the doorman would hand me a cold bottle of water upon my return. They also sent me a complimentary bottle of sparkling wine. Well done. One interesting point here...

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Thank Rick H
Reviewed 4 weeks ago via mobile

This is not a 5 stars hotel. Anywhere in the world it would be a 4 star. Breakfast is bad, the rooms are old, the location is good. The service is O.K. The Windows do not have double glass, so at 7 am or 8 am you can hear everything outside. You should also consider cleaning or changing the carpets,...

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Helpful?
1Thank Santiago M
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear Santiago M, thank you for taking the time to provide your feedback. On behalf of our Ladies and Gentlemen I sincerely apologize for the inconveniences you experienced. I will appreciate if you would give me the opportunity that we can talk in order to enhance your feedback and to give me the opportunity to regain your trust. You could...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $330 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room, and try to get a room on the front facing the theater”
BruceMcdou, 3 Apr 2017 | Read review
“Views and noise level from either side of the hotel are good.”
Harumi1, 31 Mar 2017 | Read review
“Avoid 908 - window is broken, they know about it, but said its hard to fix.”
andrewbL8726QW, 25 Mar 2017 | Read review
“currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room on 5th floor.”
kb147, 15 Mar 2017 | Read review
“City View room was spectacular and quiet”
asaint69, 6 Mar 2017 | Read review
5 of 5