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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#18 of 198 Hotels in Santiago
GreenLeadersSilver level
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The Ritz-Carlton, Santiago
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1,289 Reviews from our TripAdvisor Community

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Showing 828: English reviews
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London, United Kingdom
Reviewed yesterday NEWvia mobile

For those who are used to glamorous hotels around the world and who know the group of hotels then they will be used to these high standards but for those coming to experience chile for the first time then to spend the first or last night of their holiday in the Ritz is pure bliss. The rooms are spacious with...

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Thank Hughie A
Reviewed 4 days ago NEWvia mobile

We are a family of 5 and the Ritz had adjoining rooms. The rooms were clean and was spacious. On the 10th floor, there is a club level that one can opt in (for a fee) or use status points. We paid for the club level, which included drinks and snacks throughout the morning and night. There is breakfast, lunch...

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Thank Le C
Bristol, United Kingdom
Reviewed 1 week ago via mobile

This is a proper five star hotel and of course prices to boot. Service is excellent and the location perfect. Old colonial style interior in a modern exterior. The well-heeled come here and the Hotel is in one of the best part of town for restaurants.

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Thank David M
Colorado
Reviewed 1 week ago

Our stay started with an airport pickup by the hotel limo. It's always nice to have a car waiting after a flight into an unfamiliar city. This was our first trip to South American, a celebration of our 30 year anniversary. Unlike Buenos Aries and other cities we visited in Argentina, Santiago is very modern and cosmopolitan. The earthquake capital...

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Thank PalosVerdesAviator
Bowie, United States
Reviewed 1 week ago

We stayed here for two nights after seeing a bit of Chile. The hotel was stylish and the staff were impeccable. The location left a little to be desired, although it was only a fifteen minute metro to downtown. A wonderful and leisurely end to a great vacation.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank H8248IHwills
Curitiba, Brazil
Reviewed 1 week ago

We have two young kids (4 and 6 yo) and have stayed here on a 4 day leisure trip. As first timers to Chile, the hotel served as a very nice home base. Rooms are very comfortable, though not huge (we booked a suite and were expecting more space, but it actually only had a little extra sitting space vs....

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank ricardow617
Reviewed 2 weeks ago

like all Ritz Carlton hotels this one is excellent with good service, lovely public areas and guest rooms and staff that are a credit to the organisation. The staff in reception were of great help as were the those in the gift shop. Another pleasant and enjoyable stay in a Ritz Carlton hotel. This hotel is in a very pleasant...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 724gerardr
Lima, Peru
Reviewed 2 weeks ago

Pool cleanliness: One nigh I was having mimosas at the pool, next morning you could tell that some had spilled on the floor the night before. I used the same spot for 3 days, I they didn’t cleaned the floor on all of does days. Pool service No service, as I mentioned before I spend 3 days at the pool,...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank wdiegow
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear wdiegow, Thank you for taking the time to provide your insightful feedback and details about your experience at The Ritz-Carlton Santiago. I sincerely apologize for the inconveniences you encountered during your last visit. I would like to have the opportunity to speak to you in regards to this stay. You can reach me at + 56 22 470 8580...

Reviewed 2 weeks ago via mobile

Have been a regular visitor of Ritz Carlton Santiago for years and after every stay I complain about the price. Aged hotel that actually is under renovation. Definitely is the weakest contender in the El Golf sector after W and Intercontinental. Well, you can find more hotels in the area but not 5 stars. Anyway, hope that after full renovation,...

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Thank Helmut A
Brooklyn, New York
Reviewed 2 weeks ago

first of all, the ritz is in a part of town that isn't overrun with graffiti. that alone makes this place a winner. on top of that, the staff is what makes the ritz a ritz. the physical building is beautiful. the interior is just as nice. but the greeting at the front desk makes you feel as if you've...

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Thank fongghoul

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $331 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room, and try to get a room on the front facing the theater”
BruceMcdou, 3 Apr 2017 | Read review
“Views and noise level from either side of the hotel are good.”
Harumi1, 31 Mar 2017 | Read review
“Avoid 908 - window is broken, they know about it, but said its hard to fix.”
andrewbL8726QW, 25 Mar 2017 | Read review
“currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room on 5th floor.”
kb147, 15 Mar 2017 | Read review
“City View room was spectacular and quiet”
asaint69, 6 Mar 2017 | Read review
5 of 5