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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#15 of 195 Hotels in Santiago
GreenLeadersSilver level
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1,185 Reviews from our TripAdvisor Community

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Showing 757: English reviews
Chicago, Illinois
Reviewed 4 days ago NEWvia mobile

Just wanted to write a short review. The service at the hotel is outstanding. The club level is well appointed and the concierges there were spectacular. Marco and Natasha in particular helped us out on multiple occasions. Thank you ritz santiago!

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Helpful?
Thank RDJ1212
Copenhagen, Denmark
Reviewed 4 days ago NEW

Stayed there last November for business. Highlight is really location, service and the restaurant. Very good food and wine card. Breakfast one of the best in Latam. Gym is a bit outdated and not fully equiped though. The hotel offers very good driver/guide service at a very reasonable price which is really a plus.

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Helpful?
Thank PascalPL
London, United Kingdom
Reviewed 1 week ago

We were disappointed with this hotel on this trip. I had stayed at the Ritz Carlton some years ago but it has lost some of the high standards that are normally associated with the chain. The rooms are adequate but show signs of age. Furniture and curtains need updating, as does the TV. In one of our rooms the window...

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Helpful?
Thank Rozasociados
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear Rozasociados, We appreciate your feedback and the time you dedicated to provide it. I am sorry that we were not able to live up to your expectations and that your stay in our hotel was not as you expected. Specially in regards to the furniture and facilities. We are currently approaching a refreshment of our rooms that will provide...

Sacramento, California
Reviewed 1 week ago

This Ritz Carlton comes as close to being perfect as I can conceive. The location is fantastic, in an upscale neighborhood that invites walking. The hotel is also is adjacent to the metro that can take you safely everywhere in the city. The building exudes a rare elegance with amazing old-world workmanship, yet modern conveniences. The staff is attentive, and...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 32999B2012
Scottsdale, Arizona
Reviewed 1 week ago

Recently visited Santiago for the first time, and the Ritz Carlton staff made it exceptionally memorable. I strongly recommend this property, particularly for first-timers to Santiago, because of its central location and first class staff. As others have mentioned, this property is located in the heart of Santiago's business district, and not in an "authentic" neighborhood. However, please know all...

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1Thank frankdeblasi
Southport, United Kingdom
Reviewed 1 week ago

The hotel is excellent the service and attention to detail second to none. On arrival we were offered the option for a relatively nominal amount to have access to the residents club, this entitles you to have breakfast, coffee and drinks alcoholic as well , afternoon tea lunch and a light buffet dinner if you so wish. For stays of...

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1Thank Sue S
Palm Beach Gardens, United States
Reviewed 1 week ago

I thought the service was exceptional. The staff cannot control the workings of the ac/heating units and thermostats, but they can report and advise the hotel about the linens and the need to dispose of those that are shredding, torn, with hotels and not reflective of Ritz Carlton

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Arnold T
na
Reviewed 1 week ago

We booked with the Amex FH&R program, which I think is the way to go. We got a free night after 4 nights, a $100 F&B credit, free breakfast ( which I think was included in almost all their offers, not just Amex), and a 4 pm check out. The late check out is a godsend as the flights to...

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Thank nisajoy
Bluffton, South Carolina
Reviewed 1 week ago

We arrived from our red eye flight to peace and tranquility in the center of this lovely city! The lobby was welcoming and our room had great views of the city, but was high enough to not be bothered by city noises. Loved the bar and music off the lobbin and the restaurant had a wonderful breakfast, wish we could...

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Helpful?
Thank fjmccarl
Glocester, Rhode Island
Reviewed 2 weeks ago

This might be the best in Santiago, but it's not quite up to the Ritz. Needs an overall refreshening, inc carpet, paint and General TLC. Doesn't have the warm and friendly service that the Ritz's have strived for. Great location. Very good spa. But it's the little things that Ritz's do that they miss.

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1Thank Jackandkaren1972

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $343 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#9 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are excellent”
 of 5 bubbles suesJ9531EO, 7 Jan 2017 | Read review
“Ask for a room at a higher level and pay up for concierge level”
 of 5 bubbles fjmccarl, 5 Jan 2017 | Read review
“Higher floor”
 of 5 bubbles Jackandkaren1972, 3 Jan 2017 | Read review
“Avoid 1 bedroom suites -- views are of apartment buildings, rooftops, construction -- right on top of you.”
 of 5 bubbles NEWLYRETIRED100, 31 Dec 2016 | Read review
“Pay the extra money to stay at the Club level it is well worth it”
 of 5 bubbles Safarwith3kids, 27 Nov 2016 | Read review
5 of 5
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