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Santiago Marriott Hotel

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#26 of 197 Hotels in Santiago
Certificate of Excellence
GreenLeadersBronze level
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Santiago Marriott Hotel
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1,303 Reviews from our TripAdvisor Community

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There are newer reviews for Santiago Marriott Hotel
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Showing 580: English reviews
San Francisco
Reviewed 19 October 2014

Marriott has spent a fortune on the lobby. They need to spend money on the rooms. Worn carpet, old in-room safe, tired furniture, tile (with some mold on the grout) in the bathrooms. Rooms facing the road get traffic noise even on the 17th floor (and in spite of double-paned windows). Restaurant food (at least the lunch buffet) is not...

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Helpful?
2Thank Professor44
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We regret to hear that your room experience at the Santiago Marriott Hotel was not up to your expectations, we also appreciate your observations on our staff service. Our goal is to continue to improve our product and certainly we will be keeping this in mind when planning our future room renovations, so that we can continue to...

London, United Kingdom
Reviewed 18 October 2014

I've probably stayed at dozens - maybe even hundreds - of Marriotts and while they are usually reliably efficient and pleasant (which is hard to achieve consistently) I seldom think, "wow". The staff at this property, however, go above and beyond. Everyone seemed genuinely interested in their guests and in making sure that they had a pleasant experience. I was...

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Helpful?
Thank SarahM2011
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Sarah, It is our goal to provide an excellent service to all of our guests and it is reassuring to hear that we met your expectations in terms of service and hospitality. Thank you comments about our staff and for sharing your experience with us. We look forward to your return. Kind regards, Victor P. General Manager

Toronto
Reviewed 15 October 2014

I'm a frequent visitor to Chile and for the past few years I have been a regular at the Marriott Santiago. The hotel is very well located and close to shops and restaurants. I must admit it is not the most luxurious or newest hotel in town (there's a Ritz and a W which are newer properties), but what it...

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Helpful?
Thank Greg_TorontoCA
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Greg, We strive to delight our customers and it is great to read such positive feedback. We appreciate you taking the time to write about your experience and we will share your compliments with Gloria, Vivian, Tomas, Francisco and all the staff. Thank you for your recommendation, we hope to see you soon. Kind regards, Victor P. General Manager

Los Angeles, California
Reviewed 14 October 2014

Excelent hotel! Nice place to be. Around 100 meters from Arauco's mall and near to Arauco's park. Nice restaurants. Incredible view to the montains. Big rooms and nice bathroom. Internet free only at the lobby

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Helpful?
Thank Monique B
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Monique, Thank you for choosing us and for writing your review. It makes us very happy to know that you found Santiago Marriott outstanding. We hope to welcome you back whenever you travels bring you back to Santiago. Kind regards, Victor P. General Manager

Kapalua, Hawaii
Reviewed 14 October 2014

From start to finish, the service has been flawless, attentive and anticipatory. I am a long time veteran of the hospitality industry, and I can honestly say that the team at this hotel are focused on service! The rooms are extremely comfortable and the maid service is very efficient. Service at the restaurant was fast, efficient and attentive, except the...

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Helpful?
Thank kdolotina
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We are delighted to see that you had a wonderful experience and that you found our team focused on service. Thank you for your warm comments about our staff, we will share your review with all of them and congratulate Mackewinson for doing a great job. Our staff are our most valuable asset and knowing that they were...

Begues, Spain
Reviewed 13 October 2014

Without question, for me, this is the best Marriott I've stayed in. Each and every member of staff is polite, helpful and attentive. The rooms are superb and the bar areas really fun. There are plenty restaurants within a walking distance so it is extremely well positioned. I even received an email from the head of customer service after I...

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Helpful?
Thank anduain
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We are really happy to know that Santiago Marriott Hotel is the best Marriott you have stayed in! Thank you for writing such kind words about our staff, comments like yours make us all very proud and honored. Again thank you for your feedback, we look forward to your next visit. Kind regards, Victor P. General Manager

Ellicott City, Maryland
Reviewed 13 October 2014

Stayed here for a few nights for work. Overall, this is a good Marriott. Staff are friendly and are somewhat attentive. Location is very good. Lots of restaurants, etc nearby. The hotel is clean but a bit dated. The carpet is my room was puckering it in a few spots from poor installation/age. To get here from the airport, it...

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Helpful?
Thank LaneB588
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, It is good to know that you that you enjoyed our location and the services offered at the Executive Lounge and appreciate the upgrade to a Business Suite. Thank you for sharing your comments, your opinion is very important to us and it helps us to identify areas that need improvement. We hope to welcome you again in...

Lewes, Delaware
Reviewed 11 October 2014

I travel internationally often and, when possible, stay at Marriott hotels for a good reason. They are consistently clean, safe, excellent properties with excellent staff. They adhere to high standards and you know what to expect. The Santiago Marriott was no exception. A week before we arrived, we were contacted by guest services, through which we made several arrangements in...

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Helpful?
Thank Steve B
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Steve, We strive to provide excellent service to all of our guests so reviews like yours really make our day. We will share your comments with all the team and congratulate Karolina, Fabián and all the staff for providing a great experience. Thank you so much for taking the time to let us know how much you enjoyed your...

DH
Reviewed 5 October 2014

I stayed 2 nights here. The room and bathroom are fine. My room looked out over a construction site. The first morning I woke up and asked for room service of a coffee. It took over 20 minutes. Then I called for my laundry to be collected as it needed to be done the same day, they said they would...

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Helpful?
Thank LRBC
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We take note of all the feedback from our guests both positive and negative and we appreciate you taking the time to tell us about your stay. We are sorry to know about the service failures you experienced and we will take the proper precautions to ensure issues like these do not arise again. Hopefully you will give...

Arlington, Virginia
Reviewed 4 October 2014

I spent two nights here in August 2014. The hotel is conveniently located down the street from a couple major malls, which also have several restaurants inside of them. As a Marriott Gold, I was upgraded into a suite complete with its own conference room. I returned from work one evening to find a bottle of wine and some cheese...

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Helpful?
Thank John S
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear John, Being able to give recognition to the Marriott Rewards Elite Members makes us very happy and we are pleased to know that you appreciate it. Thank you for your loyalty and for your feedback, we hope to see you soon. Kind regards, Victor P. General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cafe Med
Cafe Med
Cuisines: Mediterranean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Santiago Marriott Hotel

Address: Avenida Presidente Kennedy 5741, Santiago 6772208, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $189 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Marriott Santiago
Santiago Marriott
Hotel Style:
#3 Business Hotel in Santiago
#9 Green Hotel in Santiago
#9 Family Hotel in Santiago
#15 Romantic Hotel in Santiago
#15 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Santiago Marriott Hotel staff and other travellers.
17 questions
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Questions? Get answers from Santiago Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any corner room would provide wonderful views in any direction, higher up the better.”
 of 5 bubbles paulyduckduck, 11 Feb 2017 | Read review
“Upgrade to concierge level, so you may have access to the executive lounge. It's worth it. Also higher floors offer better view.”
 of 5 bubbles figburrata, 3 Jan 2017 | Read review
“Try asking for the corner suites ... they might have one free and you might get lucky”
 of 5 bubbles marcosb495, 11 Dec 2016 | Read review
“ask for high floor facing Andes.”
 of 5 bubbles RuppertNewYork_NY, 6 Dec 2016 | Read review
“Ask for view of Andes”
 of 5 bubbles lisasB3777TB, 18 Oct 2016 | Read review
5 of 5