We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Santiago Marriott Hotel

Show Prices
#26 of 197 Hotels in Santiago
Certificate of Excellence
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Santiago Marriott Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,330 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 591: English reviews
Start your review of Santiago Marriott Hotel
 Click to rate
London, UK
Reviewed yesterday NEW

This hotel must have been amazing in the 80s and/or 90s, but now is very old. The problem is that the owners keep charging you as if you were staying in the best place in town. You are better of at the Renaissance down the street.

 Report
Helpful?
Thank amendeo2016
Paris, France
Reviewed 6 days ago NEW

Spend some days in a good room on the 25th floor, reasonably sized, very good bedding (2 queen's), good bathroom (not very new), nice view. Close to the city center, it is located on a very busy road, close to a mall (5 min walking). Personnel is nice, helpful, speak good English. The lounge on the 23rd is very practical...

 Report
Helpful?
2Thank mcitaly2016
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear mcitaly2016, We appreciate you taking the time to share your comments on Tripadvisor. We are happy that your room and the view were of your liking and that you found that our team was nice, helpful and spoke good english. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

Reviewed 1 week ago NEWvia mobile

Does not worth the price. Rooms are too old, although they are very big. Ice machine area super dirty. Room cleaning not state of the art. Breakfast is not good at the 23rd floor. Can't really find what to compliment about.

 Report
Helpful?
Thank Keren O
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Keren, Thank you for taking the time to write your review on Tripadvisor. We value your comments and regret knowing that your stay at our property did not live up to your expectations. We hope to have another chance to be of service to you and reverse the impression you left with after your recent visit. Kind regards, Victor...

Taichung, Taiwan
Reviewed 1 week ago

Oh my goodness, it is the worst business Marriott hotel I have ever had, good thing they are still better than someone else. In the lobby, it is feeling great somehow, wide space to talk and walk through. Great piano bar such a decent deco in the huge space. The meeting room in the basement such a great idea with...

 Report
Helpful?
Thank Chuck Cheng Chu... C
Santiago_Marriott, Guest Relations Supervisor at Santiago Marriott Hotel, responded to this review

Dear Guest, Thank you for your feedback on Tripadvisor in regards to your recent stay at the Santiago Marriott Hotel. Please accept our apologies for not meeting your expectations during your stay and for the inconveniences that you experienced in our hotel, every day we seek to improve our services and that a situation like these do not happen again....

Bogota, Colombia
Reviewed 1 week ago

Honestly, if it wasn't for my experience my last day at the spa, I would have given this hotel a 3 rating. So, first, the good. The spa - great! The pool is in a quiet almost backyard setting on the side of the hotel and connected to the spa. Service is very friendly and I had a fantastic therapeutic...

 Report
Helpful?
Thank Brian J R
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Brian, It makes us very happy to learn that you had a great experience at our spa and that you found the food served in the Executive Lounge consistently good and the staff very nice. Your comments and observations are an important tool for us to improve our services and we much appreciate you taking the time to share...

Reviewed 1 week ago

Conveniently situated for shopping and attractions. Very nice and comfortable hotel in Santiago. ( Next to the amazing shopping mall with greats boutiques like Gucci, Armani, Louis Vuitton, Ferragamo. Etc.

 Report
Helpful?
Thank Juan Carlos G
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Juan Carlos G, We are very pleased that you found our hotel very nice and comfortable and our location convenient. Thank you for sharing your comments on Tripadvisor. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

Liverpool, United Kingdom
Reviewed 1 week ago

Conveniently situated for shopping and attractions. Comfortable hotel with reasonable food albeit with a limited menu. Reception Staff on check in unhelpful but reference to Manager resolved issue. Rooms and public areas spotless.

 Report
Helpful?
Thank John G
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear John, We are happy that you found our hotel comfortable and our rooms and public areas spotless. Thank you for writing your review on Tripadvisor. We hope to see you again soon. Kind regards, Victor Parada Gerente General

Reviewed 2 weeks ago

Marriott has good location (next to shopping mall and easy access to/from Avenida Kennedy), friendly staff, but is very much dated and in urgent need of a refurbishment. So in the meantime, stay a the Courtyard next door, which might not ne as fancy but is practically new (although currently construction is on going in lot next door, so maybe...

 Report
Helpful?
Thank Lata67
Santiago_Marriott, Guest Relations Supervisor at Santiago Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience on Trip Advisor. Please accept our apologies for not meeting your expectations during your stay. I would like to comment that our hotel is being remodeled in a gradual way; your feedback is really to us. If you have any other comment you would like to...

Mexico City
Reviewed 2 weeks ago via mobile

The hotel is advertised as one of the top destinations in Santiago. It is not. It is a very nice hotel, but for what you pay, it is not that good of a deal. The hotel is great, but is old and they have not refurbished it. If you want a top-of-the-line experience, go to the W. This is more...

 Report
Helpful?
Thank robtoledo
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear robtoledo, We are pleased that you found our property great and our restaurants very, very good. Thank you for sharing your valuable feedback with us, we much appreciate you taking the time to write your review on Tripadvisor. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

Props to Diego at the restaurant for excellent service !! Say no more. I needed coffee and he immediately came running towards me and said, "immediately" sir. Now, that's attention and professionalism.

 Report
Helpful?
Thank A TripAdvisor Member
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We are very pleased that you appreciate the service provided by Diego during breakfast. We will share your comments with him and thank him for taking good care of our guests. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

672 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (514)
Viewed
View from Room (63)
Viewed
Hotel & Grounds (90)
Viewed
Bathroom (29)
Viewed
Dining (69)
Viewed
Pool/Beach Area (15)
Viewed
Room/Suite (113)
Viewed
Family/Play Areas (4)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (129)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (158)
Viewed
Hotel & Grounds (22)
Viewed
Room/Suite (56)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (4)
Viewed
Dining (28)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Santiago hotels
Las Condes
Courtyard Santiago Las Condes
Renaissance Santiago Hotel
#6 of 197 in Santiago
805 reviews
Grand Hyatt Santiago
#38 of 197 in Santiago
1,939 reviews
Show Prices
Show Prices
Show Prices
Las Condes
The Ritz-Carlton, Santiago
The Ritz-Carlton, Santiago
#17 of 197 in Santiago
1,259 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cafe Med
Cafe Med
Cuisines: Mediterranean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Santiago Marriott Hotel

Address: Avenida Presidente Kennedy 5741, Santiago 6772208, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $216 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Agoda, Despegar.com, Orbitz and Hotels.com so you can book your Santiago Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Santiago
Santiago Marriott
Hotel Style:
#3 Business Hotel in Santiago
#9 Family Hotel in Santiago
#9 Green Hotel in Santiago
#15 Luxury Hotel in Santiago
#15 Romantic Hotel in Santiago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Santiago Marriott Hotel staff and other travellers.
18 questions
Ask a question

See all questions (18)

Questions? Get answers from Santiago Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on high floors are less noisy”
 of 5 bubbles mcitaly2016, 19 Mar 2017 | Read review
“The worst experience I have had in FIVE star chain hotel”
 of 5 bubbles chuckchengchungc, 17 Mar 2017 | Read review
“Rooms best to choose are the corner rooms as they have the ebst view over the city”
 of 5 bubbles 786lesterm, 28 Feb 2017 | Read review
“Any corner room would provide wonderful views in any direction, higher up the better.”
 of 5 bubbles paulyduckduck, 11 Feb 2017 | Read review
“Upgrade to concierge level, so you may have access to the executive lounge. It's worth it. Also higher floors offer better view.”
 of 5 bubbles figburrata, 3 Jan 2017 | Read review
5 of 5