We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novapark

Visit hotel website
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to Novapark, your Santiago “home away from home.” Novapark aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Novapark is a family-friendly hotel offering a flat screen TV, air conditioning, and a safe in the rooms. Plus, guests can enjoy breakfast, which has made this a popular choice among travelers visiting Santiago. Novapark makes it easy to stay connected during your stay by offering guests free wifi. For guests with a vehicle, free parking is available. When you’re feeling hungry, be sure to check out Brussels Heart of Chocolate, Wonderland Cafe, and Sapiens, which are some cafes that are popular with locals and out-of-towners alike. During your visit, be sure to check out popular attractions like Cerro San Cristobal (1.8 km), Zoológico Nacional de Chile (1.8 km), and Cerro Santa Lucía (0.6 km), which are all within walking distance of the hotel. Novapark puts the best of Santiago at your fingertips, making your stay both relaxing and enjoyable.
Read more
Property amenities
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Public Wifi
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Meeting Rooms
Non-Smoking Hotel
Breakfast Available
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Good to know
HOTEL STYLE
Business
Trendy
HOTEL CLASS
Hotel links
Visit hotel website
Reviews (167)
Filter reviews
15 results
Traveller rating
2
8
2
2
1
Traveller type
Time of year
LanguageEnglish
More languages
2
8
2
2
1
Show reviews that mention
All reviews santa lucia hot water great location tv elevator wifi metro
FilterEnglish
Updating list...
1 - 5 of 15 reviews
Reviewed 1 week ago via mobile

This hotel was easy to find and in a great location, the metro was close by and it’s surrounded by loads of food places to eat and near shops. Staff were friendly, we stored our luggage here for a day. With no problems. Room was...More

Date of stay: December 2018
Thank Sam61293
Response from Hotel_Novapark, Director de Recepción at NovaparkResponded 6 days ago

thanks for your comments. we are working every day to give the best service. about the bad part, we will approach the matter with the f&b department. wi fi is now working properly and netflix is not advertised as that we have our own account....More

Reviewed 11 October 2018

They say that you can't polish a turd. I've never tried, but this hotel makes me think that it might be possible. On the face of it, the place looks pretty good. The staff are well dressed and polite, the rooms look modern and clean....More

Date of stay: October 2018
Thank Matt S
Response from Hotel_Novapark, Director de Recepción at NovaparkResponded 11 October 2018

Dear Mr. Matt. we are trully sorry about all the inconveniences you have just mentioned. we have to say that the problem with the drains was real but is actually solved and there is no more bad smalls around the hotel. sadly your reseervation was...More

Reviewed 22 September 2018 via mobile

Did very late check in this hotel after midnight. The reception is very helpful. The room is very clean and the staffs are friendy. The lobby has secured locked door that can be open using room’s key.

Date of stay: September 2018
Thank Crist H
Response from Hotel_Novapark, Director de Recepción at NovaparkResponded 24 September 2018

Dear Crist H thank you for your comments. we are glad that you enjoyed our facilities and we put our best efforts to make the service experience the best possible. kindly Marcelo Nuñez. Front desk manager.

Reviewed 1 August 2018 via mobile

The staff in the dining room were nice, helpful and friendly with the exception of 1 (not so gentle) man who was apparently the supervisor/manager. The front-desk staff were very very helpful, especially Marcello. The one with the tattoo on his fingers gave terrible service.....he...More

Date of stay: July 2018
Thank Sharon S
Response from Hotel_Novapark, Gerente at NovaparkResponded 2 August 2018

dear Ms. sharon thank you for your comments, we are constantly working to give the best guest service, sorry for the inconveniences you had with some of our staff. in relationship with the services offfered by us, we specify on the websites our hotel gives,...More

Reviewed 17 June 2018 via mobile

Nice Hotel, centrally located in Santiago and in close proximity to all major tourist landmarks. The room was immaculate and been refurbished recently. There was daily room service who cleaned the room to a very high standard in my opinion! Staff were friendly and spoke...More

Date of stay: June 2018
Thank mgol1992
Response from Hotel_Novapark, Gerente at NovaparkResponded 11 July 2018

thank you so much for your comments. we are glad we were your choice for staying in santiago. about the heating and hot water problem, we are trully sorry about the inconvenience, this problem was an external cause and we already solved this. we hope...More

View more reviews
Questions & Answers
Ask a question
Adnhui
1 April 2018|
Answer
Response from VanessaV3714 | Property representative |
Dear, Along with saying hello, I ask you to indicate in what way you tried to communicate with the Hotel, in case of being by email I request to indicate to which email box. If you have any doubt or question, send an email... More
0
Votes
Google Translation
Elaine W
8 November 2017|
Answer
Response from VanessaV3714 | Property representative |
Dear @ElaineW Regretting the delay in our response, I clarify your doubts commenting that our rooms do not have Frigobar, but we have one available in Reception where we can store your medications without problems.
0
Votes
Google Translation
Room Tips
"Facing the allotments ( away from the on-going building work, which is currently going on on the other side)"
dk1001556
3 Nov. 2017
Read review
PRICE RANGE
USD 59 - USD 85 (Based on Average Rates for a Standard Room)
LOCATION
ChileSantiago Metropolitan RegionSantiagoCentro Histórico
NUMBER OF ROOMS
158
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing