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Gran Hotel Pucon

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Traveller (753)
Room & Suite (150)
Pool & Beach (66)
Overview
  • Excellent13%
  • Very good36%
  • Average28%
  • Poor14%
  • Terrible9%
Travellers talk about
“room service”(3 reviews)
“classic hotel”(2 reviews)
“nice price”(2 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (1,113)
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All reviewsroom serviceclassic hotelnice pricelarge roomwifi accessexcellent locationchillilake villarricawonderful viewrefrigeratorbathtub
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1 - 5 of 80 reviews
Reviewed 4 weeks ago

We came in winter. We found that most rooms have heating problems, which is not admisible in winter below 5C and with a baby. Those rooms which have heat, they make an absurd noise AAALLL night long, so forget about if you are looking for...More

Thank Hilacha
Response from GHPPUCON, Director de Relaciones con Clientes at Gran Hotel PuconResponded 2 weeks ago

Dear customer, we appreciate your time in giving us your opinion, we have given each department involved its comment to work on those improvements, on the services offered we have asked each operator to rectify the information. Best regards from Gran Hotel Pucón.

Reviewed 19 April 2018

First of all, we were unable to appreciate all the hotel has to offer because we came during bad weather. It was very windy, mostly rainy, and always overcast, so what we saw of the lake was choppy gray water and the volcano wasn't visible...More

Thank Steve G
Response from GHPPUCON, Director de Relaciones con Clientes at Gran Hotel PuconResponded 5 June 2018

Dear Steve, thank you for giving us your valuable opinion. We are looking forward to your next visit. Best regards from Gran Hotel Pucón!

Reviewed 18 April 2018 via mobile

There are many activities not only in the hotel, but also around the city and park. However, this is the place to exercise the dolce far niente, just idle away your hours around this quaint place and you’ll have one of your best trips.

Thank Deda_10
Response from GHPPUCON, Director de Relaciones con Clientes at Gran Hotel PuconResponded 25 April 2018

Deda, we appreciate your valuable opinion and yes it is excellent to practice il dolce far niente. Greetings from Gran Hotel Pucón!

Reviewed 13 April 2018 via mobile

Views are spectacular from the lake in back to the volcano Villarica and city and park in the front. Breakfast was of the hotels we've stayed in while in Chile. The front desk and staff were nice. Drawback, we stayed in two rooms. Both need...More

Thank Richardgast
Response from GHPPUCON, Director de Relaciones con Clientes at Gran Hotel PuconResponded 17 April 2018

Dear Richardgast We appreciate your time in delivering your comment; We regret not complying with your expectations of good service, we will work on the improvements in the attention of the staff, at reception and yes... we will have a facelift. Best regards from Gran...More

Reviewed 30 March 2018 via mobile

We stayed here for the day. The staff people were really friendly. Cannot review the rooms but all other accommodations made this place a good place for the day. Side note : The water in the lake is the coldest I have ever try.

Thank Calvioparejas
Response from GHPPUCON, Director de Relaciones con Clientes at Gran Hotel PuconResponded 17 April 2018

Dear Calvioparejas, A pleasure to greet you and thank you for your valuable comment, we are pleased to know that your visit to our accommodations was to your liking. We look forward to your soon return. Best regards from Gran Hotel Pucón.

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Bar/Lounge
Beachfront
Free Internet
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 70 - USD 185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Pucon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 70 - USD 185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Pucon
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (753)
Room & Suite (150)
Pool & Beach (66)
Dining (36)
Family and Play Areas (19)
Questions & Answers
Ask a question
Jessica H
21 May 2017|
AnswerShow all 4 answers
Response from 57patricia2014 | Reviewed this property |
Yes there is
0
Votes
Room Tips
"dont come at all"
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"Beds, pillows and bed sheets very good."
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"Lake view room"
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"Ask for a room facing the lake."
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