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JEN Singapore Orchardgateway by Shangri-La

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277 Orchard Road, Singapore 238858 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2556)
360
Panoramas (17)
Room & Suite (780)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Singapore Orchardgateway by Shangri-La
Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 366 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La. With so much to see, eat, shop, and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining. JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. JEN Singapore Orchardgateway by Shangri-La is the perfect staycation escape whatever the weather, from rooftop living with stunning panoramic views to elevated alfresco dining, we have a staycation for everyone. Shangri-La Cares – Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
Chinese, Malay
2,941Reviews118Q+A100Room tips
Traveller rating
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Popular mentions
messymessy wrote a review 7 Jan.
Dubai, United Arab Emirates23 contributions33 helpful votes
We arrived on 1 1 Dec for our quarantine and I was so happy to be assigned this hotel for our 2 week stay. I'd already been to their restaurant and knew it to be a good hotel but staying here for a whole fortnight just blew my mind. They even surprised us with a massive anniversary celebration table all decked out with goodies. While their infinity pool looked amazing (we were not allowed to leave the room during our quarantine) we were more than compensated by the friendliness of the staff right from check in to the time we board our taxi home! I could not have asked for a better experience. This definitely turned out to be a highlight of my 2020!
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Date of stay: December 2020
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Micky June Thng wrote a review Aug. 2020
Cebu City, Philippines1 contribution2 helpful votes
All I can say is that the stay is/was absolutely excellent. Personally, I had to stay here from 9Aug - 23Aug. Currently, giving the review on the 22nd of Aug because I believe the past 13 Days is a good enough collection of data for me to make an assessment. Sure, We only could stay in our rooms. We couldn't use any of the amenities. Which I might add, look really tempting with its infinity pool and bar. However, the staff here made this place feel like home and I felt like a King at times. Personal messages from the staff were given to us everyday to cheer us up and press on! Which just adds to their overall genuine service and caring attitude. Personal deliveries were brought up on time as well and a staff made sure I got it by standing a meter away after he had rung the bell and only leaving after witnessing me take the item into my room which shows absolute professionalism. For the room itself, it was filled with plenty of charging ports and outlets so do not fret, u will not have to fight with your family on who gets to charge what. The bed and pillows were so comfortable it felt like sleeping on clouds. Im not kidding. You will not want to get up. The toilet is a bidet, so you bidet freaks get hyped! The shower is an ordinary shower but what else can you really do to it tbh. Also , the Tv has plenty of channels to get your geek on :) so with that combined with the comfiness of the bed really is the perfect match made in hotel heaven. The room service menu has items from the heartlands with a twist (Laksa with lobster) ranging from 10 -26 bucks. Personally, I wished for more items like a steak or a more proper dessert menu (3 items and one of it is seasonal fruits ) but to their credit, they gave us a 30% discount on all items except alcohol which is pretty dope to be honest which will push me to help them through this difficult time. Lastly, the "office space" yup there is one too. It is big enough for 1 person , his junk, food and then some.It really was a productive place to be in. It was my dining place and my workstation for two weeks and it was a wonderful experience. To add on, yup, theres more charging ports here too :) Overall, I fell in love with the place, and I have consulted with my parents that our next staycation will be here in JenHotel Orchard Gateway. The location is great and you are literally beside a shopping centre. Also, cant wait for the INFINITY POOL ! Get this people, if the staff and crew can be so helpful to us and be so caring and professional when the entire hotel is booked due to SHN (with cranky people held here against their will haha) imagine what they can do for you guys when it is all back to normal.
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Date of stay: August 2020
Rooms
Location
Service
2 Helpful votes
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Response from Hotel Jen Orchardgateway Singapore, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 24 Aug. 2020
Hi mickyjunethng Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your 14-Day SHN stay with us and the excellent service provided by our friendly team. Continue to stay safe and we hope to see you again soon. Best Regards, Julian Wipper, General Manager JEN Singapore Orchardgateway by Shangri-La
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Nadine wrote a review Jun. 2020
Frankfurt, Germany3 contributions4 helpful votes
Unfortunately we needed to cancel our stay in Jen Orchardgateway due to the current travel restrictions in regards to Covid-19. Despite our sadness that we needed to cancel our trip and all the influences beyond our control, the hotel managed our cancellation with a high level of flexibility and really showed a lot of goodwill to please their customers. We highly appreciate that high level of flexibility and can only further recommend the hotel for it’s professionalism and for being so customer-friendly! Thanks a lot, we will for sure plan another stay as soon as global situation allows!!!
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Date of stay: June 2020Trip type: Travelled with family
2 Helpful votes
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Response from HJOG_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La
Responded 28 Jun. 2020
Hi gonadine Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team and you will be staying with us as soon as the global situation allows. Look out for our hotel robot butler, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
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snaem85 wrote a review Apr. 2020
Singapore, Singapore227 contributions51 helpful votes
Stayed at this hotel for a day staycation with the family just to wind down. No major complaints. The room is clean and comfortable. The bed is so nice to sleep on that I wish I do not need to get out from it. Most necessities that we require were available. No problem to the speed of the wifi. TV channels are aplenty. More importantly, the staffs attending to us during check-in and check-out were friendly, The location is excellent for those who wants to spend their time shopping considering the many major shopping centres situated within few minutes walking distance from the hotel. Oh. I love that there is this vending machine to purchase tidbits or necessities if you are lazy to get our from your hotel. For those who will be driving, do note that there is free parking. So do not fret about it! No major complaints, really.
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Date of stay: March 2020
Rooms
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1 Helpful vote
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Response from HJOG_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La
Responded 5 May 2020
Hi snaem85 Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our well-appointed room, the excellent service provided by our friendly team and our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
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thefriendlysojourner wrote a review Apr. 2020
Singapore, Singapore16 contributions18 helpful votes
Writing this review on my mum's behalf: The staff and management were very caring and sent us handwritten messages of encouragement daily to brighten our 14-day stay (12-26 April 2020) when we just got back from overseas. The youtube messages were also a nice and sweet touch. The online activities were also greatly appreciated. The food service is on time and tasty. The bed is very comfortable too. I would like to thank all the staff for a very pleasant stay. The lobby staff during the check-in and checkout were also extremely helpful and friendly. They readily helped with my luggage. Thank you Hotel Jen Orchard Gateway and stay safe everyone!
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Date of stay: April 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from HJOG_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La
Responded 27 Apr. 2020
Hi thefriendlysojourner Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the freshly prepared meals, your overall stay with us, the excellent service and personalised messages sent by our friendly team. We hope to see you again soon and stay safe. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
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Previous
PRICE RANGE
USD 153 - USD 276 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Orchardgateway Singapore by Shangri-La
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
499
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Frequently Asked Questions about JEN Singapore Orchardgateway by Shangri-La
Which popular attractions are close to JEN Singapore Orchardgateway by Shangri-La?
Nearby attractions include Trapped Escape Room Singapore (0.3 km), Orchard Road (0.1 km), and Sandbox VR (0.1 km).
What are some of the property amenities at JEN Singapore Orchardgateway by Shangri-La?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at JEN Singapore Orchardgateway by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Singapore Orchardgateway by Shangri-La?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JEN Singapore Orchardgateway by Shangri-La?
Yes, parking is available to guests.
What are some restaurants close to JEN Singapore Orchardgateway by Shangri-La?
Conveniently located restaurants include Joie by Dozo, Mitzo, and Lawry's The Prime Rib.
Are there opportunities to exercise at JEN Singapore Orchardgateway by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Singapore Orchardgateway by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Singapore Orchardgateway by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Singapore Orchardgateway by Shangri-La?
The staff speaks multiple languages, including Chinese and Malay.
Are there any historical sites close to JEN Singapore Orchardgateway by Shangri-La?
Many travellers enjoy visiting Battlebox (0.9 km), Fort Siloso (5.9 km), and Chijmes (1.6 km).