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Santa Grand Hotel West Coast

176 reviews
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Traveller (47)
Room & Suite (69)
Dining (19)
Overview
  • Excellent9%
  • Very good38%
  • Average34%
  • Poor12%
  • Terrible7%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Concierge
Accessible rooms
Dry Cleaning
3.0 Star Hotel
All hotel details
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (176)Write a Review
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11 - 15 of 167 reviews
Reviewed 19 March 2017

Room is small. Bathroom is small. Suitable for 1 - 2 days stay. There is a 7-11 convenient shop nearby. Also, there is plenty of eating places there. I used to patronize a Malay food restaurant called Fong Sheng Fast Food Nasi Lemak, not bad.More

Review collected in partnership with this hotel
1  Thank Wong K
Response from SantaGrandHotels, Manager at Santa Grand Hotel West CoastResponded 13 June 2017

Dear karsengw, Thank you for your review. Our rooms at Santa Grand Hotel West Coast are cosy and quiet. Most of our guests, especially corporate guests, choose our hotel for its convenient location, which is easily accessible to National University of Singapore, National University Hospital,...More

Reviewed 5 March 2017

OK so the negatives first - a really small room and no window. Also the water didn't get very hot for the shower even after leaving the water heater on for a while to warm up. Pretty thin walls as well - hope for quiet...More

Thank Jonathan K
Response from SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West CoastResponded 6 March 2017

Dear Jonathan, We are sorry to hear that your recent stay with us had failed to meet your expectations. We will be highlighting this to the operation team to ensure that the quality of our products is in place. It is, however, heartening for us...More

Reviewed 1 March 2017

Air conditioner very good, but my room was facing the lift so a bit noisy. Overall thumb up. Convenience as it located near west side. Price quite expensive as compare to the hotel next door. Will come back againMore

Review collected in partnership with this hotel
Thank X9375MVhelenl
Response from SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West CoastResponded 6 March 2017

Dear X9375MVhelenl, First of all, thank you for choosing Santa Grand Hotel West Coast. We are glad that you have enjoyed our hotel's amenities during your recent stay with us. It's a pleasure for us to have you and we would certainly love to have...More

Reviewed 1 March 2017

The room maintenance should be improved. For example the shower's handle in the bathroom was broken so i had to hold the handle while bathing. The smell of the corridor also wasn't so nice. However, everything elso was fine.More

Review collected in partnership with this hotel
Thank alexpinem
Response from SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West CoastResponded 6 March 2017

Dear alexpinem, We are sorry to hear that your recent stay with us had failed to meet your expectations. With regards to the bathroom issues, would you be able to email us at reservations@santagrand.stayariva.com with your bookings so that we can look into the room...More

Reviewed 21 February 2017

In general it's a very good hotel. The room are cozy and the hotel location is excellent and the staff are very friendly willing to assist. Easy to get all the transportation others facilities laundry, convenience store, restaurant, ATM all are nearby. As long as...More

Review collected in partnership with this hotel
Thank firdausuparman
Response from SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West CoastResponded 6 March 2017

Dear firdausuparman, Thank you for your kind feedback. We are glad that you have enjoyed your recent stay with us and that our hotel team was able to be of assistance to you in any possible ways. Once again, thank you for choosing Santa Grand...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Laundry Service
Dry Cleaning
Concierge
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
USD 84 - USD 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 84 - USD 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (47)
Room & Suite (69)
Dining (19)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"My room was a queen size bed with no window"
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"Don't have 502!"
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"Ask for a room with a window. All rooms ending in 01 are very close to the lift"
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"Interior rooms (no windows) can be very small!"
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