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Grand Park Orchard

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1,428 Reviews from our TripAdvisor Community

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Showing 1,301: English reviews
Reviewed yesterday NEW

I booked with Agoda then reception asked to give the ATM card to swipe through a machine as deposit for using any items in the fridge. It was clear that I didn't use any purchase in the fridge and asked reception for a clear receipt upon check out. I was told that nothing is charged and i'm good to go....

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Helpful?
Thank Sean O
Dhaka City, Bangladesh
Reviewed yesterday NEW

No doubt the hotel is in great location however housekeeping service was very rude. Housekeeping said that the --stuff that i'm asking for every night does not come for free and then again he wont be able to charge to my room cause it looks bad--. then i said --If i can pay for park suite rooms then I can...

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Helpful?
Thank Aminul H
Singapore
Reviewed yesterday NEW

Overall a good experience! My requests were promptly attended to and the staff were very politely and inefficient. The pool is a tad small and gloomy but sufficient for you to swim a couple of laps. The gym is quiet, I could work out for an hour without distractions. Breakfast was a good spread, however the eggs need to be...

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Thank RL_Han
Jakarta
Reviewed 2 days ago NEW

Grand Park location is the real main attraction. Not only that, the room is simple, modern and the most important part is quite. They offer simple straightforward service which I like. The staff is very helpful and warm.

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Helpful?
Thank hendura
Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

Felt like the welcoming gesture from 1st floor could be better. Some I have encountered upon check out had shoved their name cards and asked to write reviews about them. Not too sure if this works on customer service line. Breakfast was modest, a lil more space and variety could be better. (Come any later than 9am and you're queuing...

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Helpful?
Thank AJNH
Singapore, Singapore
Reviewed 2 days ago NEW

This is my 3rd staycation in this hotel & I can see improvement in the afternoon tea from my first stay. Look forward for more food selection. Shakila, Lee Ann & Youri from crystal club lounge and Yuanjia from housekeeping have made my feel at home. They actually remember me & always been helpful & friendly.

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Helpful?
Thank lindalX5004LM
GPOREO, Hotel Manager at Grand Park Orchard, responded to this review

Dear lindalX5004LM, heartened to read that you have been returning for staycation with us again and again, and we happy to receive you as always. Thank you also for your praises for Shakila, Lee Ann and Youri and we look forward to you returning for more staycation sooN!

Singapore
Reviewed 3 days ago NEW

Service at Grand Park Orchard was an absolute delight. Staff were welcoming, warm and very very polite. Smiles everywhere made the stay much pleasant. Even though we didn't leave the room, they called to check if anything was needed to be changed and if there was any replenishment for the bar that needs to be refilled.

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Helpful?
1Thank Khai_Gallagher
GPOREO, Hotel Manager at Grand Park Orchard, responded to this review

Dear Khai_Gallagher, thank you for giving us a full rating score and we are truly proud of that. We look forward to you returning to stay with us again.

Singapore
Reviewed 3 days ago NEW

Had a one night stay-cation. Got a free upgrade to premier room with a view looking out to Orchard Road. Ordered room service and didn't have to wait long. Hotel staff were friendly. Overall great experience.

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Helpful?
Thank Wendy L
GPOREO, Hotel Manager at Grand Park Orchard, responded to this review

Dear Wendy L, heartened to read that you have enjoyed our loving hospitality and we look forward to you coming back for another staycation again soon!

Jakarta, Indonesia
Reviewed 3 days ago NEW

Location hotel is very near shopping centre, near hospital, I stay 5 nights and 2 rooms connecting,rooms are clean, convenience,food of breakfast is delicious ,but have to more variation , I recommended

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Helpful?
Thank shiannyt
GPOREO, Hotel Manager at Grand Park Orchard, responded to this review

Dear shiannyt, thank you for your review and we are delighted to know that you have a good stay with us. We look forward to you returning to stay with us again.

Ho Chi Minh City, Vietnam
Reviewed 3 days ago NEW

Expensive, higher than Grand Hyatt or Marriott but not so convenient. The room phone is like being haunted. It rang off at 5am. I dont like the reception area, it was like switching system. Nothing is special abt this hotel. My friend stayed same time with Grand Hyatt, better view but lower price. I am not going to come back.

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Helpful?
Thank vuhuynh981
GPOREO, Hotel Manager at Grand Park Orchard, responded to this review

Dear vuhuynh981, thank you for your feedback and i am disappointed to know that you did not find value during your stay with us. My apologies on the technical issue of the phone, and we will check on that. I do hope that you would give us the opportunity to host you again on your next visit to Singapore, as...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Mitzo
Mitzo
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Awarded as Asia's Leading Design Hotel and one of Singapore's trendiest hotels, Grand Park Orchard is a lifestyle destination on Orchard Road. With its breathtaking herringbone design exterior glass façade and show-stopping media wall, our flagship property is a masterpiece in contemporary chic. Boasting a prime location in the heart of Singapore's premier shopping and entertainment district, Grand Park Orchard lives up to its name as Singapore's most fashionable hotel. From the designer interiors in the lobby, to 308 rooms and suites equipped with complimentary smartphone service offering free unlimited 3G internet connectivity, local and international calls to selected countries, and a metropolitan sky bar with its stunning pool, you will be greeted by cutting-edge works of style meisters at every turn. The exclusive Crystal Club and personal butlers are also available to take your experience to the next level at one of the best city hotels in Singapore. ... more   less 

Additional Information about Grand Park Orchard

Address: 270 Orchard Road Grand Park Orchard, Singapore 238857, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $233 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Park Orchard 5*
Number of rooms: 308
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Asiatravel.com Holdings, DerbySoft Ltd Shanghai HQ Supplier Direct, Agoda and Priceline so you can book your Grand Park Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Park Orchard Hotel Singapore
Park Hotel Singapore
Grand Park Orchard Singapore
Hotel Style:
#52 Romantic Hotel in Singapore
#59 Business Hotel in Singapore
#77 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Orchard staff and other travellers.
7 questions
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Questions? Get answers from Grand Park Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“State your booking clear or they will either put you in the smoking room or handicap room where shower will wet the whole floor.”
 of 5 bubbles seano58, 8 Dec 2016 | Read review
“Non smoking floors have a better smell. I prefer the higher floors.”
 of 5 bubbles DariusLA, 1 Dec 2016 | Read review
“Level 10 and 11 are for Crystal Club rooms only. Level 11 is only for Crystal Club Premier rooms.”
 of 5 bubbles summerydawn, 29 Nov 2016 | Read review
“the air conditioner not good”
 of 5 bubbles Yohanfengshui, 29 Nov 2016 | Read review
“ok good and comfort”
 of 5 bubbles lanasastris, 28 Nov 2016 | Read review
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