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Orchard Hotel Singapore

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#67 of 308 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,192 Reviews from our TripAdvisor Community

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Showing 2,743: English reviews
South Perth, Australia
Reviewed 19 August 2015 via mobile

Excellent staff in all parts of the HOTEL and the buffet breakfast is excellent . I visit often and it's a nice touch that so many of the staff remember and use my first name . Concierge seem to know everything about all of SINGAPORE . I will continue to visit the ORCHARD HOTEL .

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Helpful?
1Thank rodwillis
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello rodwillis, Thank you for your kind review on the Orchard Hotel, Singapore. Your compliments for the team is very rewarding, motivating and good indication that we are going the right direction. We will also share your compliments on the buffet breakfast with our Executive Chef. Meanwhile, we look forward to your continued support. Warm Regards Delilah Hamid Guest Experience...

Sydney, Australia
Reviewed 19 August 2015

My experience started when I had to wait two hours to get to my bedroom, they said that the hotel was very busy and they didn't have any room ready. Ah, and it was already 1pm in the afternoon. Service on TV is pretty bad, no digital TV in here yet. Customer service terrible. Hotel doesn't have concierge and the...

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Helpful?
Thank deb0ra1978
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear debOra1978, Please accept our sincere apologies for the inconvenience during your recent stay. We have reviewed your feedback on the staff's attitude and TV service with the managers concerned for improvement as soon as possible. On the other hand we are glad you approve of our location. We hope you will indulge us with another opportunity to serve you....

Bengaluru, India
Reviewed 19 August 2015

We Stayed with a Group of 30 & every one enjoyed the stay, all said love to stay again. Nice spacious rooms with nice amenities, friendly professional staff,plenty of choice for breakfast & locational advantage.

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Helpful?
1Thank balaqe2_murali
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear balaqe2_murali, Thank you for taking time to pen such a wonderful review about the Orchard Hotel Singapore! We are thrilled to know that your group enjoyed your stay and each one of you had a memorable stay experience with us. Your strong recommendation about our rooms, amenities, breakfast, location and especially our service inspire us to continue on doing...

Melbourne, Australia
Reviewed 18 August 2015 via mobile

We stayed here during the SG50 long weekend. Toilet paper and creamer for coffee/tea were not replenished even though we stayed there for 3 nights. There was a very long queue on the day we checked in, we waited for about half an hour. Room and bathroom were quite small compared to other Singapore hotels we've stayed in. On the...

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Helpful?
1Thank carolngoi
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear carolngoi, Thank you for your feedback. We are glad that you were pleased with the wifi and security as well as our location. We apologise for the non-replenishment of the items in your room. We will be contacting you shortly for more details, in order for us take corrective measure. In addition we will re-energise the importance of warm...

London, United Kingdom
Reviewed 18 August 2015

From my experience in Singapore you can do a lot better for not too much more money. It is an aging property (shower doors off kilter, air con not working well, generally a bit dilapidated). It's one of those spots where the "king bed upgrade!" really just means an average size room with two twin beds pushed together

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Helpful?
Thank Josh_E3
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Josh_E3, Thank you for your review and we sincerely apologise for your dissatisfactory stay experience. We have noted your comments. We are presently evaluating an upgrade of our rooms and facilities. Meanwhile we will do our best to rectify the defects in the room as you have indicated. We hope you will indulge us with another opportunity to serve...

Sydney, Australia
Reviewed 17 August 2015

As Sydneysiders, we have used the Orchard Hotel as our preferred stopover en route to and from the UK and Europe for 10 visits now, based on the outstanding service and attention of the staff, the beautifully comfortable beds, the wonderful seafood buffet and other Asian dishes served in the Ground floor restaurants - it is a true indication of...

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Helpful?
4Thank andp4955
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear andp4955, Thank you for your gracious endorsement of the Orchard Hotel, Singapore. It is certainly our pride that we were able to offer you consistent service standard for the last 10 years. We are privileged that you have selected our hotel as your "home away from home". Looking forward to more opportunities to welcome you home. Warm Regards Delilah...

Reviewed 16 August 2015 via mobile

Booked a 3 nights stay at the hotel under a special deal that provides access to the lounge on the 17 th floor where breakfast, afternoon tea and happy hour were served . It was indeed value for money. My request for a high floor was also granted facing orchard road and pool, one of the better view . Room...

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Helpful?
1Thank Keenlee
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Keenlee, Thank you for sharing your delightful experience with us on Tripadvisor. At Orchard Hotel, we strive to make every stay a memorable experience, thus knowing you are fully satisfied is most rewarding. Our friendly team is very thrilled to receive your positive comments with regards to our service especially Alverio and we are very happy to know that...

Reviewed 16 August 2015 via mobile

I been to Orchard Hotel few times for great food and Chinese New Year company invites. But haven't stayed at this hotel. Since me and my wife always celebrate national day out of the country, this time for SG50 we decided to do staycation. We are assisted by a very hospitable and pretty receptionist Kate.. We even ask her where...

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Helpful?
1Thank Brandy T
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Brandy T, We truly appreciate the time you took on sharing your gratifying experience with Orchard Hotel. It is delightful to know that you recognize our efforts in making your stay as wonderful as possible and that our location, food, bar lounge, room and amenities have lived up to your expectation. We are thrilled to hear that our team...

Luxembourg City, Luxembourg
Reviewed 15 August 2015 via mobile

Correct services but at limit for 5star: main lobby has only 3-4 chairs to seat w/o pay a bar or buffet; a dinner buffet is 67sgd which is a little much for what they offer; have nice live music of two girls into lobby ( too traffic exposed) bar and close at 12pm!; very good breakfast ! liked by hindu...

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Helpful?
Thank Leo L
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear LeoLeo66, Thank you very much for your feedback relating to our buffet dinner pricing. We seek your understanding that our pricing has always been very competitive amongst the various Hotels' outlets. We do conduct periodical review on pricing to remain competitive and we will definitely take another review on this issue. On the other hand, we are glad to...

Reviewed 15 August 2015 via mobile

Fantastic location. Very clean room with comfortable beds. Bathroom was a bit dated. It can get a little busy at breakfast but our longest wait to be seated was less than five minutes. Very happy with the hotel and would definitely stay again on return to Singapore.

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Helpful?
1Thank Jae S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Jae S, Thank you for your generous endorsement of the Orchard Hotel, Singapore. We strive to offer our guests a comfortable and memorable stay experience and your endorsement indicates we are going the right direction. We shall look forward to welcome you again in the near future. Warm Regards Delilah Hamid Guest Experience Manager

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $182 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#61 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
78 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a Club floor - heaps of extras for a reasonable price”
 of 5 bubbles gailmux, 23 Mar 2017 | Read review
“face the pool not Orchard Towers which is a nightly party building til 4 am”
 of 5 bubbles 812kenc, 21 Mar 2017 | Read review
“Pay the extra and get the Club Rooms. The Signature Roons used to be the the top rooms but not now as Clum Rokms are higher quality”
 of 5 bubbles 836tedm, 18 Mar 2017 | Read review
“Opt for recently refurbished Claymore wing.”
 of 5 bubbles MicktheMackem, 15 Mar 2017 | Read review
“Take the room with club benefits ....its worth the stay if you are in house most of the times . ”
 of 5 bubbles , 12 Mar 2017 | Read review
5 of 5