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Orchard Hotel Singapore

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#68 of 306 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,254 Reviews from our TripAdvisor Community

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Showing 2,800: English reviews
Sydney, Australia
Reviewed 14 October 2015

The rooms have had a nice renovation, but the old bones still show with the old-style air-conditioning controls (that don't quiet cool the room) and a bath with a rotary plug that constantly leaks. Rooms: (Club lounge chosen) - Desk: Yes - TV: LCD - Wifi: Yes. - Bedside powerpoint: No - Fridge: Yes - Balcony: No - View: OK...

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Helpful?
1Thank bradhall71
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear bradhall71, We appreciate the time you took to share your feedback on this platform. While I am delighted to learn that you have enumerated a lot of positive things about your stay, I am utterly disappointed to know that there were areas which didn't meet your expectations thus making your overall experience an average one. Rest assured that every...

Newcastle, Australia
Reviewed 14 October 2015

The hotel itself is clean and comfortable. I would rate it as a good 4 star hotel but at a cost. There are two wings, one being newer than the other. On arrival you are immediately being asked whether you wish to upgrade by xx dollars to a more upmarket room. Whilst I like my comforts I just could not...

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Helpful?
1Thank Merril B
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Merril B, Thank you for taking the time to share your stay experience. In general, we are glad that you had enjoyed your stay with us. In relation to your comments on the number of devices being accessible to wifi, though we have stipulated 4 devices, we would have gladly provided an additional password on your request. With regards...

Metro Manila, Philippines
Reviewed 14 October 2015 via mobile

Hello, I stayed at orchard hotel singapore and it was a great experience they have good services, employee's are very accomodating and the rooms are clean and comfortable. And also i am truly proud to commend Mr. April tun for his exemplary performance for hotel operations and i strongly recommend him for his future endeavor. He is certainly an asset...

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Helpful?
1Thank Jose antonio C
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Jose Antonio C, Thank you for your excellent review of the Orchard Hotel. It is indeed rewarding and motivating for us to hear that you had enjoyed our services and facilities. Your kind compliments for April Tun will be share with him. In the meantime, we shall look forward to welcoming you again, on your forthcoming visit to Singapore....

Doha, Qatar
Reviewed 14 October 2015 via mobile

We love the staff..all are welcoming and friendly. Especially Shabarry Lopez.. He was able to extend our check out till 4pm. He was a big help.. The location is great cause you can stroll within the city.. The gym is open 24 hours. On the other hand, We don't like the smell of our signature room. It smells like an...

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Helpful?
Thank julesdoha
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear julesdoha, Thank you for taking the time to share your stay experience at the Orchard Hotel. It is our pleasure to learn that you were happy with our team and services. It is with equal pleasure that we will share your compliments for Shabarry. In relation to the breakfast at the Signature Lounge, due to space constraint that we...

Seattle, Washington
Reviewed 13 October 2015

Located on the quiet end of Orchard Road (Singapore’s shopping district), it is a 5-min walk from Orchard MRT station, and erm, opposite Orchard Towers. They bill themselves as a five-star establishment, but I personally think they are probably closer to 3.5 – 4 stars. Check-in was slow. I arrived at about 3 pm (which is after the check-in time...

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Helpful?
Thank solewalker
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear solewalker, Thank you for taking the time to give us your feedback of your recent stay with us. We are sorry that your room was not ready for you on your arrival. Unfortunately, at the time we had been full the previous night and had a number of later check-outs which meant we were unable to get sufficient room...

Helsinki, Finland
Reviewed 13 October 2015

I stayed several days in the hotel. Location of the hotel is great due to proximity of many attractions, like shopping street or botanical gardens. All basic needs of hotel were satisfied and service was good. But my rating would be somewhere between 3 and 4 due to some issues not working well. One was shower in the hotel room,...

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Helpful?
Thank MatkaajaJouni
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear MatkaajaJouni, Thank you for your excellent review. We have noted your comments in relation to the shower and the coffee and these have been shared with the Department Managers for improvement. In the meanwhile, we hope you will indulge us with another opportunity to serve you again. Warm Regards Delilah Hamid Guest Experience Manager

Kuala Lumpur
Reviewed 12 October 2015 via mobile

Got a good rate for this Orchard Road hotel. Room 929 was big and bed was very comfortable. Room seemed fairly newly renovated. Bathroom was smallish and tub needed patching up of grouting in some places. But overall I would recommend this hotel for its location and especially if they offer good rates!

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Thank Mon59
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Mon59, Thank you for taking the time to share your stay experience at the Orchard Hotel. We are very glad to learn that you had a comfortable stay and your kind recommendation is very much appreciated. We shall look forward to welcome you again, in the near future. Warm Regards Delilah Hamid Guest Experience Manager

Amarillo, Texas
Reviewed 12 October 2015

I have stayed at Orchard Hotel 5 times now for a week or longer on business. It is very well run and service is outstanding. While not inexpensive, the very high level of service greatly appreciated. Everything is spotlessly clean, large rooms, comfortable furniture, excellent location for tourist and business. I have to give them a call out, on this...

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Helpful?
Thank DT_Amarillo_TX
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear DT_Amarillo_Tx, Thank you for your raving review on the TripAdvisor. We hope you have recovered fully and in the best of health. Your kind compliments are very much appreciated. It is indeed rewarding and motivating to know that we were able to ensure that you were in "your home away from home" and well taken care of. In the...

Sydney, Australia
Reviewed 12 October 2015

I stayed at the Orchard Hotel while attending a conference, held on-site. The location for me, then, was not so important but I did not that it is handy to Orchard Rd shopping, the MRT, bus lines and of course taxis are readily available. It is also about 1500m from the Botanic Gardens, if you are up for a stroll....

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Helpful?
Thank z3girl
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear z3girl, Thank you for your review on the Orchard Hotel. We are glad to hear that overall you had enjoyed your stay with us. With regards to your comments on the bathroom, we are indeed evaluating the refurbishment of our rooms. We have also noted your comments on the pillows. Perhaps you will let us know of your preference...

Sydney, Australia
Reviewed 12 October 2015

Our stay at Orchard Hotel was very comfortable & totally enjoyable. It is in walking distance to the MTR, shops & Orchard Road. The King Suite we had was large, very clean & comfortable. We found the prices of food & drinks on the high side, but I guess this is what you pay in any 5 star hotel.

Review collected in partnership with this hotel
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Thank Avril S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Avril S, Your excellent review of the Orchard Hotel is very much appreciated. It is indeed rewarding and motivating to hear that you had a comfortable and enjoyable stay experience with us. We shall look forward to more opportunities to welcome you back. Warm Regards Delilah Hamid Guest Experience Manager

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $181 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#62 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
83 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upgrade to premier and ask to be far away from elevator”
Bted, 21 Apr 2017 | Read review
“Signature Suites are as luxurious as you can get and are not expensive at all for what you get.”
LouiseKP, 19 Apr 2017 | Read review
“All rooms are well-insulated from noise.”
thefrances2016, 18 Apr 2017 | Read review
“Ask to be away from the road.”
CWorthy-Crew, 18 Apr 2017 | Read review
“If you can afford it, go for a Signature room!”
andrewt593, 16 Apr 2017 | Read review
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