Receptionist Miuccia & Amanda was very helpful. I booked a total of 4 rooms. They assigned the rooms prior to my arrival date with my request connecting and nearby each other. Complimentary early check in & late check out was given :) Another thing I'm disappointed that room service starting to charge guest for a bucket of ice @ $5. We had to buy a packet of ice from the nearest 7-Eleven located at Orchard Tower. Breakfast please try to avoid busy period between 09:15-09:30 queue was pretty long until the reception we almost waited for 20 minutes before entering the restaurant.
Suppose to have an 3days2night,staycation at orchard hotel.Wanted to try since last time used to work beside them.Due to last min changes i try another hotel instead.But definitely will be back soon.Just casually made an remark about my plan of changing. Their duty manager Nelson Wang "quite cute when he smile":),very professional and check with me for feedback on their services.👍🏻
Many thanks again to Yen, the front desk crew and concierge at Orchard Hotel for the wonderful accommodation during the Lunar New Year and Valentines Day weekend. Definitely looking forward to our next stay at our usual room on level 12. Many thanks from the Tan's ❤️
We have a good stay in the hotel. Very personal welcome from front desk. Would like to specially thank Kent for his customer support during our stay there. He helped us to resolve matter quickly and professionally. Thank you so much! We will definitely come back again and recommend our family and friends!
Could feel the CNY festive. Greay feeling that Hallal food served during breakfast. Cafe staff was so polite and frendly. Conceige staff Azran n Sant Hanan was frendly too. Staycation was worth and will definately suport local hotel on future.
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