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Pan Pacific Singapore

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Pan Pacific Singapore
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6,701 Reviews from our TripAdvisor Community

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Showing 5,553: English reviews
Sydney
Reviewed 7 August 2014

Stayed here a couple of times and its pretty good, with no major issues Location is great and never had issues getting a taxi Great pool, great gym, good breakfast, nice rooms Lifts a little slow in peak times Internet OK

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Thank Benjamin S
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Benjamin S, Thank you for sharing your comments on TripAdvisor and for your continued support by choosing to stay with us when you visit Singapore. I am glad that you enjoyed our rooms, accessible location in Marina Bay and 24-hour gym. Your feedback regarding our guest lifts is well-noted, we are aware of this challenge, particularly at peak hours...

Basel
Reviewed 7 August 2014

We just love the Pan Pacific in Singapore and keep going back there again and again during every visit to Singapore over the years. Newer hotels have popped up, but the Pan Pacific always seemed a step ahead. But this year the cracks showed up far too obviously and however much we tried, could not be ignored. I travelled with...

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7Thank ParagliderBasel
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear ParagliderBasel, Thank you for sharing your detailed feedback, it is through your comments that we can continually improve our service standards and hotel facilities. I would like to take this opportunity to wish your husband a happy belated birthday and thank you for your support over the years. Our guests are our highest priority and I sincerely apologise that...

chicago
Reviewed 7 August 2014

We stayed at Pan Pacific Hotel Singapore for 4 nights. It was followed by an overnight stay at the Marina Bay Sands Hotel. Pan Pacific Hotel Singapore wins hands down over MBS. Service is still very personalized despite the hotel size. I had the chance of staying both in a regular room and Club level room. Service was excellent in...

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2Thank 777traveler888
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear 777traveler888, Thank you for sharing your experience on TripAdvisor. We are glad to hear that you had the chance to watch the National Day rehearsal fireworks as our prime location overlooking the Floating Platform in the Marina Bay is ideal for catching the celebrations. I am delighted that that you liked the views from your room and the Pacific...

Cairns, Australia
Reviewed 7 August 2014

On your arrival you are made to feel welcome by all front staff...the doorman, concierge and reception. Check-in is effortless. We were shown to our room by front of house staff member. All amenities were clearly explained. Do yourselves a favour and pay the extra for the Club Room facilities-this includes breakfast, afternoon teas and evening drinks and finger food...the...

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Thank FNQCairns_Australia
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear FNQCairns_Australia, Thank you for sharing your comments on TripAdvisor. We are delighted to hear that you had a positive experience with us and enjoyed the 24-hour service and facilities of our Pacific Club including breakfast and afternoon tea. Your kind compliments about our associates at the Pacific Club will certainly be conveyed to our team. Our lunch selection at...

Philippines
Reviewed 6 August 2014

Our first time to stay at your hotel,never expected it to be a good hotel the meets our expectations of a high end hotel. Cost commensurately the service and standard of your hotel. Will definitely stay again and will recommend it to our friends and business associates.

Review collected in partnership with Pan Pacific Hotels Group
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Thank Martin Z
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Martin Z, Thank you for sharing your positive comments on TripAdvisor, I am delighted to hear that you enjoyed your stay and that we managed to exceed your expectations. I appreciate your recommendation of our hotel and we look forward to welcoming you the next time you visit. Warm regards, Cheryl Ng Director of Marketing

Singapore
Reviewed 6 August 2014

I'd like to point out the few "disappointments" I have encountered during my 4 nights stay. - July 31, on the day of check-in, your concierge office could not find my luggage and it took 45 minutes for it to be delivered to my room. The concierge desk explained that the number on the tag written by the porter was...

Review collected in partnership with Pan Pacific Hotels Group
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2Thank Washington S
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Washington S, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. I regret to hear that your stay did not meet your expectations and would like to begin by extending my most sincere apologies. To address your concerns, we will soon be introducing newly-designed luggage...

Blackwater, Australia
Reviewed 6 August 2014

We had 3 wonderful days at Pan pacific from 26thjune to 29th June in a club room. The staff was absolutely wonderful from the lowest to the highest our maid for our room was great ,but the staff at the club lounge was out of this world. A big thank you to Jason and we hope his wife and baby...

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Thank sheila b
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear sheila b Thank you very much for sharing about your experience on TripAdvisor. We will be sure to share your kind compliments with Prema and Jason and we certainly hope to welcome you back again soon. Warm regards Cheryl Ng Director of Marketing

Singapore
Reviewed 6 August 2014

We booked a harbour suite since it was my close friend's birthday party. We needed a huge room and we were amazed at how beautiful this room looks like. There's sauna in the room and a balcony too. Upon entrance there is a very modern like small kitchen as well. The view from the room is simply stunning. You can...

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Thank Anna A
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Anna A Thank you for sharing your feedback with us on TripAdvisor. We are delighted that you had a lovely birthday celebration for your friend and enjoyed the suite too as our hotel was transformed recently to provide a refreshed experience for our guests. We hope to welcome you back again soon. Warm regards Cheryl Ng Director of Marketing

Singapore, Singapore
Reviewed 6 August 2014

My friends & I booked this hotel for FIREWORKS BY THE BAY PACKAGE and paid $500 for 1 night. Alot of incidents happened in less than 24 hrs and we were quite p*ssed with the services. 1) Arrived at hotel to check in at 2.30PM, were told that theres no room and we have to wait for at least 2...

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1Thank DesCandy
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear DesCandy Thank you very much for sharing your feedback with us on TripAdvisor. While we are glad that you managed to catch the fireworks, we are very sorry that your experience was not up to par and would like to connect with you to find out more so that we can address the challenges that were highlighted. Please contact...

Hawkesbury, New South Wales, Australia
Reviewed 6 August 2014

Loved staying here. The location was great & staff helpful. Our room was refurbished & had a terrific view. The only down was the shower wouldn't drain. I would happily stay here again and liked it better than Marina Bay Shores where we stayed before here.

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Thank Trish C
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Trish C We are glad that you had a positive stay with us and enjoyed the view. We do apologise about the shower facility and hope that this was resolved swiftly. Thank you for taking the time to share your feedback with us on TripAdvisor; we hope to welcome you back again soon. Warm regards Cheryl Ng Director of...

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Staying in Marina Bay

Neighbourhood Profile
Marina Bay
More of a mini city than a neighbourhood in the traditional sense, the iconic Marina Bay aims to dazzle and entertain visitors of all kinds. This is the Singapore found in glossy brochures, featuring a world-class hotel, casino, shops, restaurants, bars, and other attractions all geared towards pure entertainment. The SkyPark at Marina Bay Sands provides a stunning view of the city, a must-see photo opportunity for visitors and locals alike. The ArtScience Museum always has a top-quality exhibition, and Gardens by the Bay is a fascinating manifestation of the government’s vision of Singapore as a “city in a garden”. Enticing Marina Bay is well worth a visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Atrium
The Atrium
Cuisines: Bar, Contemporary, Pub
Rang Mahal
Rang Mahal
Cuisines: Indian, Asian
Brunch
Brunch
Cuisines: Chinese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 

Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Region: Singapore > Singapore > Marina Bay
Price Range: $251 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Pan Pacific Hotels Group, Hotels.com, Priceline and Jetsetter so you can book your Pan Pacific Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Singapore staff and other travellers.
106 questions
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Questions? Get answers from Pan Pacific Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It pays out to book a Pacific Club Room in the upper floors with separate elevators.”
 of 5 bubbles Tiger49, 20 Mar 2017 | Read review
“Try the Marina Bay Sands, much better”
 of 5 bubbles BONNIETRAVELSFOREVER, 20 Mar 2017 | Read review
“Rooms were nice”
 of 5 bubbles 659mst, 19 Mar 2017 | Read review
“ask for a room with marina view”
 of 5 bubbles NataliaN63, 19 Mar 2017 | Read review
“Probably would not spend the extra money for a Club Room.”
 of 5 bubbles rabbid67, 19 Mar 2017 | Read review
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