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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,524 Reviews from our TripAdvisor Community

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Showing 3,848: English reviews
Eastleigh, United Kingdom
Reviewed 11 April 2015

Magnificent is the best way to describe the building with the wealth of marble. The stunning gardens are a haven for birds and squirrels. We last visited this hotel four years ago and we left feeling like royalty. Nothing has changed. Racial harmony reigns here. All are welcome, and the festivals of all cultures are marked. It was Easter and...

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Helpful?
Thank maggieallington
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Maggieallington Welcome back! Many thanks for sharing your lovely photographs and compliments via Tripadvisor. Positive feedback from our loyal friends, like yourself, are precious to us. I am glad to read that you have enjoyed the Easter celebrations at our hotel as well as your dining experiences. My colleagues, especially our chefs, will be encouraged to read your praises....

Camberley, United Kingdom
Reviewed 10 April 2015

Our third visit to this hotel and it is as god as ever. We needed a late check out, so we upgraded to the Valley Wing. Huge room, very quiet and comfortable, access to private lifts, a private breakfast room, exclusive concierge and a private lounge and entrance. Well worth the extra cost. The staff are very helpful and attentive...

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1Thank Michael S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Michael S Welcome back! Many thanks for choosing to celebrate Easter with us, and for sharing your positive review via Tripadvisor. I am delighted that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. I look forward to welcoming you back on your 4th visit soon. With best regards Reto Klauser Vice President and General...

Tampere, Finland
Reviewed 10 April 2015

We were coming from Bali on our way back to Europe, and booked one night in Shangri-La Singapore. Whole experience was excellent: the hotel has excellent pool area for relaxing, and it's within 10 minutes walking from the shops of Orchard road. We got excellent service and even well extended check-out time due to a late flight to Europe.

Review collected in partnership with shangri-la.com
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1Thank 371henrim
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear 371henrim Thank you for choosing to spend your evening at Shangri-La Hotel, Singapore! I am glad to know that you have enjoyed your Shangri-La experience. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice President and General Manager

South Korea
Reviewed 10 April 2015

I stayed 3 nights last week in the garden wing- room. The hotel has very nice public areas and swimming pool. This was a very good hotel and near the shopping areas of Singapore only 5 minutes by walk. This hotel has absolutely wonderful staff. They were extremely kind and helpfully. They were always polite and keen to assist in...

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Thank HaYoora
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear HaYoora Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. My colleagues would be encouraged to read your compliments. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice President and General Manager

York, United Kingdom
Reviewed 9 April 2015

After a Easter Weekend staycation in the Valley Wing, we have reluctantly returned back to normal life feeling suitably refreshed. Room was lovely, cool and luxurious. Fresh flowers, chocolate cake, artistically arranged towels and a delivery from the Easter bunny were all little touches that made for a memorable stay. All staff were courteous and very friendly and nothing was...

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Thank Liz C
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Liz C Many thanks for celebrating Easter with us, and for your heartwarming review via Tripadvisor! It was truly encouraging to read about your positive experience. I am happy to know that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. Easter was indeed an annual highlight, especially the Easter Egg Hunt. Once a year,...

Jakarta, Indonesia
Reviewed 9 April 2015

I stayed 2 nights at Shangri-La Hotel with my husband. The hotel is 15-20 min walked to Orchard Road. It is a very quite place but the facilities are good enough. Large swimming pool with helpful staff and also gym and restaurant with various menus. But i think it was too crowd for me when breakfast time. No doubt about...

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1Thank Roturoturotu
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Roturoturotu Thank you for sharing your feedback via Tripadvisor. I am sorry to read about your experiences at The Line and the lobby. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I...

Hong Kong, China
Reviewed 8 April 2015 via mobile

First of all, I am a golden circle club member. I am here to tell you what I experience the service of shangrila in singapore. Being the first one established, the hotel hardware is excellent. This is my third visit to this hotel. I always live in the valley wing since the service is better. You can enjoy the breakfast...

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8Thank rx79
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Rx79 Welcome back! and thank you for sharing your feedback via Tripadvisor. Golden Circle members are very important to Shangri-La Hotels and Resorts because you are our loyal friends. Please know that your observations are very much appreciated. I am very sorry to read about the service shortfalls during your stay. May I please request that you contact me...

London
Reviewed 8 April 2015

We stayed 3 nights in March 2015. Service was incredible. Our two children 6 and 3 were made so welcome. Literally no complaints! Elegant rooms with plenty of. Space. Huge pool area. Incredibly kind and friendly staff.

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Thank KatieQuinn
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear KatieQuinn Many thanks for sharing your positive review via Tripadvisor! I am delighted to know that your family and you enjoyed your stay at the Garden Wing - our urban resort. My colleagues would be encouraged to read your compliments. I look forward to welcoming all of you back soon. With best regards Reto Klauser Vice President and General...

Tessenderlo, Belgium
Reviewed 8 April 2015

Without any doubt the absolute best hotel I ever stayed!!!! Impeccable service, 3-star food, fabulous breakfast. Whenever I go back to Singapore, I will book this hotel for sure. There was even whole day Champagne and buffet complementary. No wonder royalty stays in this hotel

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Thank FreddyVB
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear FreddyVB Many thanks for sharing your heartwarming review via Tripadvisor! I am truly happy to read that your family and you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. My colleagues will be encouraged to read your compliments. I look forward to welcoming all of you back soon. With best regards Reto Klauser Vice President...

Hong Kong, China
Reviewed 7 April 2015

I stayed 4 nights in Shangri La for business purpose in last week. It is a very quite place in the end of Orchard road but found there is large swim pool and gym, and good for the family. The room size is just normal for the one I stayed in tower wing. It takes 15 mins walking to Orchard...

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Thank FrankCTL
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear FrankCTL Many thanks for sharing your positive review via Tripadvisor. I am glad to know that you have enjoyed your Shangri-La experience in the Tower Wing. It was good to read that you have appreciated our facilities and natural location near the Botanic Gardens. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $382 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed in the Garden Wing twice and have been very happy with the rooms on both occasions.”
Shazza_030711, 21 Apr 2017 | Read review
“Garden wing with pool view”
Wombat777, 20 Apr 2017 | Read review
“The Waterfall rooms are lovely and big.”
craig457, 18 Apr 2017 | Read review
“Pool facing rooms with balconies are just perfect”
snerd45, 17 Apr 2017 | Read review
“Depending on Budget, the deluxe rooms are best value”
DevrajD, 15 Apr 2017 | Read review
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