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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,477 Reviews from our TripAdvisor Community

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Showing 3,805: English reviews
Dubai, United Arab Emirates
Reviewed 18 April 2015

We recently stayed in the valley wing twice on our way to Bali and on our return trip. Both visits as our previous stay were wonderful. This is one of my favourite hotels in the world. There are more spectacular hotels with the wow factor but this hotel has such an elegant charm. A lovely polite warm welcome and excellent...

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1Thank ConnieAbbott
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear ConnieAbbott Welcome back! Many thanks for your heartwarming review via Tripadvisor. We love reading feedback from our guests, especially from loyal friends like yourself. I am encouraged to read that you have once again enjoyed your stay at The Valley Wing - our ultimate sanctuary. Please be assured that I will share your compliments with my colleagues, especially the...

Singapore, Singapore
Reviewed 18 April 2015

Fantastic oasis in the middle of Singapore. Fabulous big resort style pool area and gardens. Lovely friendly staff that aim to please and take care of all your needs. 6th time staying here and always enjoy!

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Thank BeenThereNow2015
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear BeenThereNow2015 Welcome back! Compliments from loyal friends, like you, are especially precious to us. I am glad to know that your friends and you have enjoyed your Shangri-La experience once again. My colleagues at the Horizon Club will be encouraged to read your positive feedback. I look forward to welcoming you back on your 7th visit soon! With best...

London, United Kingdom
Reviewed 17 April 2015

just spent 4 days at the hotels garden wing. Excellent hotel, friendly staff and good location. Make sure you pick the Garden Wing as the Tower Wing looks dated and needs a refurb! Breakfast is excellent with probably the best selection I have seen for a while (Ive stayed at some good 5 star hotels but this is the best...

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2Thank sandy j
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Sandy J Many thanks for sharing your positive feedback via Tripadvisor! I am glad to know that your family and you have enjoyed your stay at the Garden Wing - our urban resort. Our chefs at The Line will be thrilled to read your compliment. I look forward to welcoming all of you back soon! With best regards Reto...

Bali, Indonesia
Reviewed 17 April 2015

I stayed in Shangri-La Hotel Singapore about three years ago. But the memory stays strong. My daughter loved it there very much. We loved the room. Not too big though. But it was a nice bedroom. I loved the bathroom. The bed was comfortable. Just perfect. Nice pillows too. Super clean room. We enjoyed walking around the hotel. Beautiful garden....

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Thank AliceMatulessy
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear AliceMatulessy How nice to read this review! Many thanks for sharing your memories via Tripadvisor. I am deeply touched by your positive feedback. Please know that your compliments are very much appreciated and will be shared with my colleagues, especially the gardeners and chefs. I look forward to welcoming you and your daughter back soon! With best regards Reto...

Reviewed 17 April 2015

I was visiting Singapore and stayed 2 nights at the Valley Wing. The gentle and smiling Reception staff at this impressive main hall are the first thing to relax you after a 12 hour flight. Room are very comfortable. A visit to the bar at the top floor after a long working day is advisable. The hotel is really a...

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Thank Er K
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Er K Thank you for sharing your positive review via Tripadvisor! I am delighted to know that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. The bartenders at BLU Bar would be pleased to read your compliment. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General...

Reviewed 16 April 2015

On arrival (3pm in the afternoon) there was no doorman or anyone outside the hotel to greet us and my husband and the taxi driver had to unload our luggage from the car and onto the hotel trolley. Upon checking in we were told that we had been allocated a twin room - for a family of 4. This was...

Review collected in partnership with shangri-la.com
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3Thank stu_pot1972
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Stu_pot1972 Thank you for your feedback via Tripadvisor. I am sorry to read that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out exact details of your stay for service improvements? My email address is: reto.klauser@shangri-la.com...

Birmingham, United Kingdom
Reviewed 15 April 2015

Came for my honeymoon in August 2014. Amazing hotel and facilities. We stayed club and it was definitely worth it. Room size was huge and the staff couldn't be more helpful. Great location for getting around too and everything is in walking distance really. Or can jump on public transport to get down the marina. Definitely visit again.

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Thank Raj B
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Raj B Congratulations on your new blissful journey! Thank you for choosing to celebrate this milestone with us. I am glad to know that you have enjoyed your stay at the Horizon Club. Please be assured that your positive feedback will be shared with them. I look forward to welcoming both of you back soon! With best regards Reto...

Manchester, United Kingdom
Reviewed 15 April 2015

I've stayed here on business many times, but always in the Tower Wing. I didn't think it could get any better, but it can! The garden wing is like a hotel within a hotel. Beautiful wood floors, with a cream, green and brown decor and a balcony make for very tranquil setting. Your own reception desk makes check-in/check-out very smooth...

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3Thank maw747
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Maw747 Welcome back! Compliments from loyal friends like you are especially precious to us. I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. Please know that your positive feedback is very much appreciated. I look forward to welcoming you back again soon! With best regards Reto Klauser Vice President...

London, United Kingdom
Reviewed 14 April 2015 via mobile

This is a top quality hotel - clearly worth its 5* rating and very similar to their Bangkok hotel. Very relaxing and fairly central. They have spa, gym, etc. They even tennis courts, but I can't imagine anyone playing tennis in the Singapore heat and humidity. We spent most if the afternoon by the pool. Good sun loungers, plenty of...

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Thank DrVon2
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear DrVon2 Many thanks for sharing your positive review via Tripadvisor! Compliments from friends of Shangri-La, like yourself, are precious to us. I am happy to read that you have enjoyed your stay at the Horizon Club. Please be assured that I will share your praises with my colleagues, especially those by the poolside. I look forward to welcoming both...

Dubrovnik-Neretva County, Croatia
Reviewed 14 April 2015

Beautiful grounds, impeccable service, lovely strol to Orchard Rd, The Line best breakfast we ever had with numerous stations preparing frash food from all over the world. Had a room facing the pool. Spacious and peaceful. Only remark - rooms needed a bit of facelift. Would love to go back.

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Thank Dragonfly L
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Dragonfly L Thank you for sharing your positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. Our chefs at The Line will be encouraged to read your compliment. I look forward to welcoming all of you back soon! With best regards Reto Klauser Vice President and General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $387 - $638 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the Garden/pool.”
 of 5 bubbles E9457MTrichardb, 21 Mar 2017 | Read review
“Balcony overlooking the pool”
 of 5 bubbles glennrleduc, 20 Mar 2017 | Read review
“The suites on the 17th floor are excellent.and very quiet even though some renovations are being carried out.”
 of 5 bubbles YorkiePontefract, 17 Mar 2017 | Read review
“a place where you can open your window, that will allow some privacy. That is full enjoyment”
 of 5 bubbles bwpbmi, 11 Mar 2017 | Read review
“Pool-facing Garden Wing rooms with large balcony are our favourites.”
 of 5 bubbles ukdoodlebug, 6 Mar 2017 | Read review
5 of 5