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Shangri-La Hotel, Singapore

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4,323 Reviews from our TripAdvisor Community

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Showing 3,673: English reviews
Melbourne, Australia
Reviewed 2 days ago NEW

My wife and I have stayed at the Shangri-la, Singapore hotel many times in the past and have always been impressed. As they have a demonstrative attitude to loyalty, each time we stay exceeds expectation. Due to extensive renovation being conducted in the Tower wing, we were upgraded at no cost from the Horizon Club, where we have stayed many...

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2Thank bundeera
Surrey, UK
Reviewed 2 days ago NEW

The staff are so friendly and helpful and give you a good welcome. Due to the refurbishment the reception area is very small and busy. Our room was very comfortable, quite with everything you need, including a kettle and ironing board. Several of the restaurants are closed to be refurbished, I am sure it will be great when it is...

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1Thank UKMary611
Singapore
Reviewed 2 days ago NEWvia mobile

Absolutely memorable. Check in was upstairs at Horizon Club and my kids were indulged with cookies and hot chocolate. The room we got was a bit dated but it is huge for a club room. Almost suite like. The bathroom was huge, suite level for some other comparable hotels. Service from Shangr-La is top notch and is something i am...

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1Thank jeowjamin
Liverpool, United Kingdom
Reviewed 2 days ago NEW

The service of the hotel was absolutely fantastic. The duty manger went for extra miles to help us on a very wet day. We arrived at the hotel in the evening by taxi. My sister left her handbag in the taxi. She did not realise it until we were dining at the hotel restaurant. We went to the reception and...

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1Thank Stevietam
Phoenix, AZ
Reviewed 5 days ago NEWvia mobile

Stayed in the Valley Tower for three days after an Asian cruise. The level of service offered at this hotel is second to none. The room was phenomenal in terms of size and decor. I can't say enough about the personnel at this Tower from the bellmen to the concierge and wait staff, everyone was pleasant and extremely helpful. If...

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1Thank Les D
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Les D, Thank you for sharing this positive review with us, we are delighted that you enjoyed your stay in the Valley Wing and appreciate your kind compliments about our associates which we have shared with our team. We look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager

Reviewed 5 days ago NEWvia mobile

Awesome place...we were there for 2 nights...luxury at its best...widespread breakfast...lil corner for the kiddies to pick and chose their own breakfast with a lot of variety...wish we would be there another 2 nights...maybe next time though...thanx..

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1Thank sprabhu78
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear sprabhu78, We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments about the Shangri-La experience. Thank you for taking the time to share this review and we look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager

London, United Kingdom
Reviewed 6 days ago NEW

This hotel is superb. You'd never believe that you were less than a 5 minute walk to Orchard Road, whilst staying in such an oasis of calm. That is Shangri-La Singapore. Whilst they are doing a very major refurbishment, apart from the obvious hoarding as you arrival we were not bothered by it in the slightest. The welcome was excellent,...

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2Thank Dave999930
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Dave999930, Thank you for sharing this positive review about your stay with us, we are delighted that you enjoyed the Garden Wing experience. We appreciate your compliments about our associates and Jonny in particular and have conveyed your kind comments to him. We look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General...

Hobart, Australia
Reviewed 6 days ago NEW

What a lovely hotel! We've stayed here before and both times we stayed in the Garden Wing - definitely the rooms to choose. They were huge and as you would expect everything was good. The orchid gardens are amazing. We found the best place to eat in the hotel was The Line, where the staff were exceptional – nothing was...

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2Thank Mike S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Mike S, Thank you for your kind compliments about the Garden Wing and The Line, we are delighted that you enjoyed the overall Shangri-La experience and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager

San Francisco, CA
Reviewed 6 days ago NEW

This is a beautiful property with friendly and professional service and good housekeeping that seems to be visited by tourists, businesspeople, and event (e.g., wedding attendees). One small problem is that the hotel is not in close walking distance of anything but 25-30 minutes will get you to the Orchard road and it is easy to get taxis that take...

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1Thank Worlds_of_Wonder
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Worlds_of_Wonder, We are delighted to hear that you had an overall positive stay and appreciate your compliments about our associates. We have also noted your comments about the service at Shang Palace and The Waterfall and have shared them with our team who continually strive to further enhance our guests' experiences. We appreciate your time in sharing this review...

Reviewed 1 week ago

We were very pleased hearing that we will be upgraded to the Valley Wing after paying for our rooms for a discounted price due to the refurbishment that is undergoing. The hotel is located off Orchard Road where a lot of shopping malls are located. The Valley Wing have a large room with a very comfortable bed and a sitting...

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1Thank Am P
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Am P, Thank you for your encouraging comments about the hotel. We are delighted that you enjoyed the Valley Wing experience and appreciate your time in sharing this positive review. We look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $396 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Orbitz, Expedia, Hotels.com, Ctrip TA, Odigeo, Agoda, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is best!”
 of 5 bubbles Worlds_of_Wonder, 1 Dec 2016 | Read review
“Tower will be nice when building works is complete”
 of 5 bubbles MarkB1234, 28 Nov 2016 | Read review
“Get a high floor room to try and get away from construction noise and views.”
 of 5 bubbles BloodDr, 27 Nov 2016 | Read review
“Garden Wing with pool view is very pleasant and quiet”
 of 5 bubbles AnnieW903, 22 Nov 2016 | Read review
“The Valley Wing is the choice for many heads of state, presidents and dignitaries. it is exquisite and they treat you royally.”
 of 5 bubbles Nomad453, 21 Nov 2016 | Read review
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