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Swissotel Merchant Court Singapore

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#48 of 309 Hotels in Singapore
Certificate of Excellence
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4,034 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Merchant Court Singapore
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Showing 3,285: English reviews
Melbourne
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 July 2014

I can't say enough about how great our short stay at Swissotel Merchant Court was for us...all staff totally made us feel like star guests from the moment we wandered wearily in with our backpacks (took the cheap option from airport to hotel - MRT, get off at Clarke Quay station, two min walk to hotel, SD$2.70) where we were... More 

Helpful?
1 Thank thisisjess
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear thisisjess, Thank you for your flattering comments about Swissôtel Merchant Court during your stay in Singapore. I am truly delighted to hear that you and your friends enjoyed our offerings including the hospitality rendered, especially your shout-out to one of our team members, Alvin, is indeed heartwarming to note. My team and I take great pride in ensuring the... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

Perfect location, walk to everything! Nice comfortable guest rooms and wifi included which is so important for us. Wonderful customer attention and making us feel very special: we spent my birthday weekend there and received a mail in room that an item is to be delivered which came promptly after calling guest services: It was a birthday cake for me!... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Shannon W
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Shannon W, Thank you for your kind commendations. My team and I are truly warmed with your generous compliments and we are pleased that we were able to create a memorable birthday celebration for you. Once again thank you for your continuous support and I hope to welcome you and your family again soon in the near future. Warm... More 

Melbourne, Australia
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 July 2014 via mobile

This place is where you want to stay if you like being in the action, restaurants and bars - nitelife! Also very close to Chinatown and MRT, shopping centre across the road. Hotel was great, rooms clean and neat. We were a family of 5 so tried for interconnecting rooms, however were given two rooms next to each other. This... More 

Helpful?
Thank jonmegs
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear jonmegs, Thank you for your kind review. I am pleased to hear that you had a pleasant stay with us on your recent visit to Singapore and that you enjoyed the convenience of our hotel’s location as well as our room comfort and Swiss Hospitality. My team and I look forward to welcoming you again in the near future.... More 

Sydney, Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 July 2014

In the city where hotels are super expensive, Swissotel was a good choice for us. Location was great. Right opposite Clarke Quay. Hotel has two pools - one for kids and one for adults (which not many people used?). The main pool has a small waterslide which kids seem to enjoy a lot. Our hotel didn't include breakfast and wifi... More 

Helpful?
Thank Anna S
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Anna S, Thank you for the kind review on your stay with us at Swissôtel Merchant Court. I am pleased to hear that you and your partner had a pleasant stay with us. I appreciate your feedback on the WIFI availability, and am delighted to share that free high speed internet access is now being offered in all room... More 

Perth, Australia
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 July 2014

We booked a family room deal well in advance of our visit - interconnecting rooms, 1k + 2s, with the kids room at half price. Rooms are ok sized, very clean & well serviced although the bathrooms are a bit dated. Closer to our arrival we asked about breakfast which is usually S$33pp - bit pricey so we asked for... More 

Helpful?
Thank EggyR
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear EggyR, Thank you for your kind compliments. I am pleased to note that you and your family have enjoyed the comfort of our rooms, amenities, Food and Beverage offerings and our Swiss hospitality. My team and I are warmed by your commendations and we look forward to welcoming you again soon. Warm regards, Rainer Tenius General Manager More 

Singapore, Singapore
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2014 via mobile

Stayed here for 2 nights as a family staycation. Kids totally enjoyed the huge pool, especially the slide. Room is comfy. Dinner at ellenborough cafe was good - great spread of local delights esp nonya cuisine. Durian is fabulous. Good for tourists who would like to try out local flavours.

Helpful?
Thank JennLoke
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear JennLoke, Thank you for your kind review. I am pleased to learn that you and your family had a great stay with us and that your children particularly enjoyed the water slides at the pool. The Durian Pengat at Ellenborough Market Café is one of our restaurant’s specialties which my culinary team and I are pleased to have your... More 

Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

Accessible to night life.. Club/bars/malls/restaurants/etc just 5 mins walk away. Location is excellent. But so far I didn't like the experience I got after paying 1k a night for the executive suite. Maybe you could go for the normal rooms.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Helena L
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Helena L, Thank you for your kind review. I am pleased to hear that you and your friends had enjoyed the convenience of our location, at the same time, concern to note of the experience was not up to expectations. I apologise for the shortfall that you have encountered and my team and I hope to have the opportunity... More 

New York City, New York
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 6 July 2014

I have a serious issue with this hotel. Other than its location and the breakfast, absolutely everything needs to be torn down and redone. 1. Service: Extremely pool quality. This is an issue in Singapore in general. Ask any local and they will agree -- Singaporeans are bad at providing good service. It's just not part of the culture. Hotel... More 

Helpful?
1 Thank xps900
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear xps900, Thank you for taking your time to share your review on your recent stay with us. It is with much regret to learn that your stay was not up to expectations and I would like to extend my sincere apologies for the disappointment felt. Please be assured that what you have experienced is definitely not indicative of what... More 

Singapore
1 review
Reviewed 4 July 2014

Great location. Ambience great. Clean. Facilities good. Restaurant would hv been perfect if certain food was made on the spot for freshness (eg waffles/French toast). Should provide free internet for all room types. That would be a great value add.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Kc K
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Kc k, Thank you for choosing Swissôtel Merchant Court during your stay in Singapore. I am glad to hear that you and your family enjoyed the comfort of our rooms and the convenience of our hotel’s location. I thank you for your feedback on the Internet services and am pleased to share that free high-speed Internet access is now... More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

From the moment we were spotted with luggage by doormen we received fabulous service. This continued through to checkout when we were provided with shower facilities some hours later to prepare for flight home. Very personal service anticipating every need. The quality of amenities in the hotel and in the guest room was excellent. Great wifi with Executive Club package.... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
2 Thank Ian H
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Ian H, Thank you for the kind review on your stay at Swissôtel Merchant Court. I am truly warmed to hear of the praises you and your partner have of us. I hope you and your partner had a great time enjoying the many interesting sights around Singapore and my team and I look forward to welcoming you again... More 

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Staying in The Quays

Neighbourhood Profile
The Quays
From Marina Bay, a walk along Singapore River will take you through the three Quays of the city, each offering a very different atmosphere. Boat Quay features historical sites and a buzzing riverfront vibe. Clarke Quay caters to the party crowd, while Robertson Quay appeals to the leisurely wanderer. Weekends at Robertson Quay and Martin Road also give a peek into the lives of expats in Singapore, as the riverfront teems with joggers, dog walkers, and those getting their caffeine fix over brunch or enjoying a burger and a beer. No matter what you’re up for, the three Quays have something to keep you happy, day or night.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Ellenborough Market Cafe
Ellenborough Market Cafe
Cuisines: International, Asian, Singaporean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 

Additional Information about Swissotel Merchant Court Singapore

Address: 20 Merchant Road, Singapore 058281, Singapore
Region: Singapore > Singapore > The Quays
Price Range: $208 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Reservation Options:
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore
Hotel Style:
#24 Spa Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#40 Business Hotel in Singapore
#46 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Merchant Court Singapore staff and other travellers.
33 questions
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Melbourne, Australia

See all questions (33)

Questions? Get answers from Swissotel Merchant Court Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“level 5 was good we had a room we can see the pool and the Quay.”
  • delux room
  • great bathtub and shower
 of 5 bubbles bigmamma53, 1 Dec 2016 | Read review
“Go to higher floors, floor 8 +”
 of 5 bubbles frequentt279, 15 Nov 2016 | Read review
“Stay away from room 316 unless you like mothballs.”
 of 5 bubbles bheh1314, 15 Nov 2016 | Read review
“See if you can get a view over Clarke Quay”
 of 5 bubbles kevinlE3667EI, 15 Nov 2016 | Read review
“Back of the hotel and higher floors are quieter.”
 of 5 bubbles flying_rugs, 13 Nov 2016 | Read review
5 of 5
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