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Pan Pacific Orchard

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Pan Pacific Orchard
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2,212 Reviews from our TripAdvisor Community

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Showing 2,056: English reviews
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Sydney, Australia
Reviewed yesterday NEWvia mobile

After spending an amazing few nights at the other Pan Pacific property, I wondered if the shift to the Orchard property would be a step down.....well, I shouldn't have worried. While it does not have the majestic foyer or sweeping views, the hotel is still excellent! The rooms were large, quiet and well designed, with comfy beds and a warm,...

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Helpful?
Thank Jason H
Toronto, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

We stayed at the Pan Pacific Orchard Dec 20-23, 2016 and again on January 6 2017 - before and after a cruise. The facilities were fine but the staff was amazing - from the desk staff, through the dining room and lounge staff. The staff went out of their way to make us comfortable. The hotel is, as its name...

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Helpful?
Thank alexis s
About Hotel's Favourite Review
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying at the Pan Pacific Orchard, Singapore. Our associates have evidently embraced the Pan Pacific signature style of personalized care and we believe your kind words will encourage our associates in their commitment in serving guests better. We are glad that you enjoyed the convenience of staying at our hotel and we look forward to your next...

Auckland, New Zealand
Reviewed yesterday NEW

I have been travelling to Singapore for over 30 years on a regular basis. Having stayed at a variety of hotels over the years I would have to say that this has been the best so far. Highly recommended, we will be back. Thank you Pan Pacific Orchard.

Review collected in partnership with Pan Pacific Hotels Group
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Thank AdambNZ
Manila, Philippines
Reviewed yesterday NEWvia mobile

A very fine hotel. Big, clean and beautiful room. Friendly and helpful staff. Good breakfast buffet. Located within walking distance of shopping malls in Orchard Road. Will definitely stay here next time I'm in Singapore.

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Thank xonx
Reviewed yesterday NEWvia mobile

Location is great for shopping and taking in the buzz of Orchard Road. The hotel is clean and staff are friendly. The Pacific club is a great option to add to your room, it's a good place to relax. The pool area is a good size with plenty of space. The room was clean.

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Thank Gabs D
Reviewed 2 days ago NEWvia mobile

I booked a last minute deal and assumed it would be a ordinary room. Instead, our room is well maintained and elegantly decorated. The bed was the most comfortable I had ever slept with. The bedding was so crisp and clean. The bathroom is big with separate tub and shower. The shoppes are just minutes walk away. You never have...

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1Thank amelia h
Reviewed 2 days ago NEWvia mobile

I have to admit that the personal touch in the services provided in this hotel makes the difference. Hotel and hotel stuff is excellent. We are using this hotel for our business for many years and will not change it.

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Thank Avraam V
Singapore
Reviewed 3 days ago NEW

With the help of Dnyan Dharkar, I managed to have my plans go according as planned. It is a mess initially with the reservation team as they keep having different staff responding. It is easy as he managed to help me book everything hotel, restaurant & spa at one contact point with a package price. The rooms are comfortable, facilities...

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Thank 245amber
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay. We apologise for the confusion and frustration experienced during the initial reservation. We are glad that our associate such as Dnyan, was able to assist you and turn your experience into a memorable and enjoyable one. It is truly a delight for us to learn that you enjoyed...

Kuala Lumpur, Malaysia
Reviewed 4 days ago NEWvia mobile

This is a delightful hotel tucked away behind Orchard road. Clean, tidy with really very helpful staff. Spread of breakfast was good as well. One of the restaurant staff (Arjun) went out of the way to assist me with my phone internet setting. The front desk staff were very helpful as well. Without a doubt will come back here again.

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Thank tabraham2016
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay. We are delighted that your experience was a memorable one. We will certainly share your wonderful comments with Arjun, as well as our associates at our Front desk. Comments such as yours will inspire them to continue going the extra mile and sharing our warm Pacific hospitality with...

Bangkok, Thailand
Reviewed 4 days ago NEW

Studio room we stayed was big enough and cozy,however, fixture such as toilet paper was not properly provided in one or two days of four nights' stay. Service staff at coffee counter on a lounge floor was not very attentive.

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Thank sotoaka
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review

Thank you for taking the time to provide us with your honest comments and review of the services rendered during your stay. It is most concerning to note that in this instance, our delivery of services fell short in standards. We apologise for the shortfall and will be reviewing the processes with our respective team members. The experience of every...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Seafood, International, Asian, Singaporean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $219 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Priceline, Orbitz, Travelocity, Agoda, Expedia, Pan Pacific Hotels Group, Cancelon, getaroom.com and HotelQuickly so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Spa Hotel in Singapore
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#21 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Orchard staff and other travellers.
31 questions
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Questions? Get answers from Pan Pacific Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Studio room may be a good choice for a couple with a little kid.”
sotoaka, 21 Apr 2017 | Read review
“Best Service”
mervinsong, 19 Apr 2017 | Read review
“Higher floor rooms have better views and are quieter.”
524Solo, 19 Apr 2017 | Read review
“Quiet & Safe”
  • room photo
手牽手的幸福, 19 Apr 2017 | Read review
“avoid this hotel”
styc, 17 Apr 2017 | Read review
5 of 5