We are writing here to compliment and commend the hotel’s staff excellent service. It was an absolute delight and joy to have stayed at ParkRoyal Marina Bay on 20th – 22nd Feb 2021. As we had a wedding to attend at the Singapore Flyer, ParkRoyal Marina Bay was the first hotel we thought of, due to the convenience. The check-in process was very smooth and we were assisted by Mr Prem who was on duty that Saturday afternoon. Mr Prem was very courteous and helpful. He even upgraded the room for us, from Urban to Lifestyle King, Room 1237, offered a late check out and even went the extra mile to give us a courtesy call to make sure that the room we stayed in was spacious and that the view was gorgeous. Indeed it was! We applaud Mr Prem for his attentiveness and professionalism and every staff member with whom we came in contact with was kind and approachable too! All ParkRoyal Marina Bay’s staff is very helpful and we can see their sincerity too. Starting from the bellboy, concierge staff all the way to housekeeping staff. We’re appreciative of how ParkRoyal Marina Bay treat their guests as family. I must say, our 3 days and 2 nights there was amazing. We loved the ambience, how peaceful and clean the hotel is and how convenient it is to nearby shopping malls. We will definitely return for another round of peaceful and comfortable stay in the near future. Thank you so much for the pleasant and memorable stay!…
We enjoyed our first night stay that we've decided to extend another night. The bay view area is nice especially at night. The room and toilet is very clean and comfortable and the staff who assisted us (Prem and Doris) were exceptionally great. The best thing about a hotel stay is not just the room experience but also the guest service experience. We felt welcomed from the very beginning and would recommend others to stay here. Can't wait for travel to be back again so more tourists can enjoy this stay too!
Thanks to Parkroyal@collection marine especially to the Xina and her team. Our experience at Parkroyal were great and wholesome. They were so patient is n guiding us on the whole wedding process. And not to forgot the presentation of the food is nice. The hotel design is like a forest with birds chirping. We have a wonderful experience and we highly recommended on this hotel.
Love the new “garden-in-a-city” look. Ambience of the hotel give a relaxing because of the garden feels. Rooms are brighter and spacious too. So far most city hotel nowadays have standing shower but this hotel have both! 😀 Thanks Sheryl Chua and Janice Tang for this lovely staycation!
Our first staycation, with my wife, son and parents. The guest service from the moment we checked in till we checked out was simply outstanding. Our requests and concerns were followed through promptly. We loved the connecting spacious rooms, the delicious food, the view of our rooms where we can see the sun rise and set and finally the dinosaur soft toy and tepee for our son. We want to come again. Hope the food menu will be different by then.
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