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Frindly staff, in a worn down hotel.
This hotel is not up to pare! I have spent 1800 nights at hotels, during the last 17 years, and this hotel is among the worst once! Filthy filthy DIRTY carpet, noice worn down AC, where the temp...More
Thank Peter V
Response from Quality_Hotel_SG, Public Relations Manager at Quality Hotel MarlowResponded 7 December 2016
Thank you for your feedback. We are very sorry to hear that your recent stay with us was unpleasant.
We are investigating the matter. The management is addressing the disappointments and service lapse.
We appreciate the time you have taken to share this...More
This place was bad, room was dirty, bathroom tiny, and tub spout was loose from wall and kept moving around. When we first arrived, our room had been prepaid in advance from travel agency. However, they wanted 100.00 dollars security ( cash Singapore dollars). For...More
1 Thank Clifford L
Response from Quality_Hotel_SG, Public Relations Manager at Quality Hotel MarlowResponded 15 November 2016
Thank you for your valuable feedback.
We are investigating the feedback on the condition of the room which is the most concern to us as this did not represent the standard of our room cleanliness.
As for the SG$100 cash deposit, it was...More
The rooms in the hotel were not special at all, but they were kept nice and clean. If it would be just about the rooms, I wouldn't rank the hotel with 4points.
What makes this hotel special is the friendliness of the staff, starting with...More
Response from Quality_Hotel_SG, Public Relations Manager at Quality Hotel MarlowResponded 27 October 2016
Greetings from Quality Hotel Marlow!
Thank you for choosing us as your preferred accommodation. it is always a great pleasure to welcome our guests.
We are pleased to learn our friendly staff were able to extend a memorable experience to you. Our service...More
Had a great time for my 3 days there. Staff took great care of me. The Manager at the reception paid out of his pocket for my taxi ride from airport because I did not contact my bank before traveling there. The staff at the...More
Thank Kelly S
Response from Quality_Hotel_SG, Public Relations Manager at Quality Hotel MarlowResponded 17 October 2016
Dear Kelly S,
Thank you for taking the time to write your comments which we have greatly very much valued. We really appreciate your feedback regarding our staff and Manager at the reception. We were glad that we have provided our personalized customer service to...More
Please don't get mesmerized by the outer structure of this hotel and the certificates in display at the reception!! all are just to fool anyone and must have got it maybe paying bribe!!
I stayed with my wife in the last week of August in...More
1 Thank ArunMX
Response from Quality_Hotel_SG, Public Relations Manager at Quality Hotel MarlowResponded 14 September 2016
Dear Mr ArunMX,
Thank you for your feedback regarding your recent experience with us. It is very much valued. We would like to sincerely apologize for the series of unfortunate incidences that you experienced during your stay.
We could have managed the situation better despite...More
USD 86 - USD 197 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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