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HOTEL STYLE
Quaint
Charming
Languages Spoken
English, Chinese, Malay
Property amenities
Paid private parking on-site
Free internet
Wifi
Free breakfast
Taxi service
Business Centre with Internet Access
24-hour check-in
24-hour front desk
Bar / lounge
Restaurant
Complimentary Instant Coffee
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Electric kettle
Flatscreen TV
Walk-in shower
Safe
Telephone
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Location
231 Outram Road, Singapore 169040 Singapore
D'Hotel Singapore
3.6 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The good points were that the room was a reasonable size, the staff were very good and helpful and it was quite quiet at night. Bed was comfortable.The decor was just about acceptable though a little tired. The negatives were the unexpected deposit of $200 against damage to be paid on arrival, class hotel this one. The location is quite remote and necessitates a walk and bus/metro journey to get anywhere of interest. We found the area run down, though some may describe it a characterful. Water from the room upstairs was running down the bathroom wall. Not the worst hotel I have ever stayed in.....
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Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at D'Hotel Singapore
Responded 2 Nov 2022
Dear Philipridley, Greetings! Your team from D;Hotel Singapore sincerely thanks you for reviewing your recent 3-nights experience staying at our boutique hotel. We truly appreciate your valuable feedback on the condition of the 6th level room assigned for your stay and we sincerely apologise for the disappointment cause to your lovely wife and you. We are glad to share that our management is currently engaged in discussions for refurbishment plans for this property, and we are confident our guests will find much value in their stays with us when the improvement works have been completed. In the meantime, we would like to assure you our team shall be carrying out the needed corrective works for the water seepage from the rooftop. Despite the distractions in your stay, we are very grateful for your heartwarming compliment for our team’s service, and we are indeed comforted to know our service compensated for the areas we lack. Please be assured we shall be sharing your lovely compliment with our team members, and we shall be thanking them for their friendly and customer-focused service. --- It has truly been our great privilege and pleasure to have been of service to your lovely wife and you. All of us earnestly look forward to welcoming you back and be of service to you again. We are at your service, and we wish both of you well. Thank you. Kind regards, Cynthia Lim Social Media Manager
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Good value for money, spacious room, spacious shower which I loved with non slip tiles very safe, rain shower too, good quality towels, good amentities in the room, hair dryer, stand to hang clothes, round side table, desk mirror was large, lightings in room sufficient and easy to turn off and on. Check in was efficient, lady at the front desk was polite, worked quickly but effectively to ensure to explain all details about covid regulations and checks and paperwork needed to be informed to us before handing us our room keys. Large spacious quiet room on a high floir as requested, with nice view of greenery across the street. Excellent Service. Closet with hangers and extra pillows. Comfy pillows but unfortunately, the 1 king-size bed advertised was 2 mattresses put together with a king- sized matress protector to stimulate a king- sized bed, which it did not. Dissapointed as it was not as comfy and every movement of 1 person woke the other, we checked out earlier due to this as we did not get a restfull sleep. We felt it was unfortunate that the roof top restaurant we had heard so much about was closed due to the new covid regulations which came into effect unfortunately the same day we had booked to check in. We would have loved to experience the rooftop restaurant but alas it was not meant to be. Maybe another time.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip:Avoid placing bottles of mineral water on the floor in the room overnight, we did this and the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Owner at D'Hotel Singapore
Responded 17 May 2021
Dear B2482PSnicolac, Greetings from your friendly team at D’Hotel Singapore! We are incredibly grateful you took the time out to review your stay experience at our boutique hotel and for your valued support. All of us are delighted you enjoyed most aspects of your stay with us, and you are impressed with the décor and ambiance of our rooms. We would like to express our heartfelt appreciation for your lovely compliments for our team’s service. Please be assured we shall be thanking and commending every member of our team for their dedication to providing a service level that surpasses those in our industry. We at D’Hotel, firmly believe delivering service from the heart is very important in determining our guests’ stay satisfaction and nothing motivates us more than knowing our service has been a big contribution to the success of your stay with us. Thank you for making us feel valued too! We deeply regret to learn one detraction of your stay with us was the closure of the rooftop restaurant in our property due to the recent heightened safety measures implemented during Singapore’s Phase 2 Circuit Breaker to mitigate local transmission of the Covid-19 virus. We sincerely apologise for the disappointment caused to you, and we truly hope you will return to stay with us and experience dining at this rooftop restaurant when the situation improves. If there is anything we may assist with your future stays at our boutique hotel, we invite you to let us know as it would be our utmost pleasure to be of service to you. It has been our great privilege and pleasure hosting you and being of service to you and we earnestly look forward to welcoming you back. We are at your service and we wish you well. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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We had come once before when it was Wangz, and enjoyed returning. The room was spacious and welcoming, and the staff very friendly. We arrived very early in the morning and went out for a long walk, by the time we returned, we didn't wait long to have a room. Everyone was cordial and friendly, we even were given bottles of water to refresh ourselves for when we went out for a walk. My only suggestion is to have a few hooks or an additional place to hang the towels after a shower.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at D'Hotel Singapore
Responded 5 June 2022
Dear Annie B, Greetings from D’Hotel Singapore! Thank you for choosing our boutique hotel for your recent holiday in Singapore and for taking time to review your stay with us on Tripadvisor. We are delighted you had a great stay with us, and you like the décor and ambiance of our centrally located boutique hotel. We are truly grateful for your lovely compliments for our team’s service, and we assure you our management hall be thanking our team for their dedication to providing a service level that surpasses most in our industry. We firmly believe delivering service from the heart is essential in determining our guests’ stay satisfaction and nothing motivates us more than knowing our team’s service contributed to the success of your stay with us. Thank you! With your recent stay experience, we sincerely hope you will now make our hotel your choice lodging whenever your travels bring you back to our garden-city, and you will also recommend us to your friends and family. If there is anything we may assist you with your stay, we invite you to contact us as we would be most glad to be of service to you. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. We are at your service, and we wish you well. --- Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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This property has been a go-to ever since it was Wangz (see my previous reviews) and it never failed to impress.
Was pretty hesitant to book this property when I saw it changed ownership and name. I booked with some trepidation a 3 night family trip. First impressions on check in was the rearrangement of the lobby. Gone are the cafe, the complimentary iMac and the friendly front desk staff. It was replaced by a vending machine, couches, pay-per-use massage chairs and a single receptionist. The familiar scent in the lobby was gone and the ambiance was a lot less homey and quite sterile.
While the receptionist was friendly enough, the check in process was painful and glitchy.
The room layout was familiar but felt a lot worn. The bath towels were thin, worn, and had holes. The old premium bath amenities were replaced with a generic branded shower gel and shampoo.
There was also a lack of amenities like shaving kits and cotton buds (you had to call the front desk to request - US budget hotel style). The mattress was too soft for my taste. Worst, the A/C in one of the rooms that we booked conked out. Called the front desk to try to sort it out but it never got fixed.
This may be the last time I will stay in this hotel.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CC LAM, Other at D'Hotel Singapore
Responded 21 Aug 2024
Dear viajeroManila, Thank you for taking the time to share your detailed feedback following your stay at D'Hotel Singapore. We are deeply sorry to hear about the disappointment and discomfort you and your family experienced during your visit. We truly appreciate your valuable candid feedback about the condition of the rooms assigned for your family’s stay and the quality of the towels, and we sincerely apologize for the disappointment and any discomfort you and your family experienced with these physical shortfalls. Please be assured that we will share your feedback with the relevant people so they can review improvements for this property and consider procuring better towels. We regret that we did not meet your expectations this time and hope to have the opportunity to provide you and your family with a better experience in the future. We wish you and your lovely family well. Best regards, The management of D’Hotel Singapore
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First impressions are quite dull… they try to make an effort with a little table set up of local biscuits and a coffee machine… the hygiene standards are eye opening as they don’t offer disposable stirrers. I can understand being green… but 1 teaspoon placed in a holder for common use?
If it was a holder of clean spoons, each for one time use and then they washed it. That would be good effort to be green, but one to be shared. That’s an ick.
We got the balcony room, room is big and spacious but it needs a refresh. The wardrobe sliding door connect to the lights was a joke, I could hear the sensor trying to desperately hard to click.
Bath towels are also fraying… and the shower head is on one of those non 360 types. For the ladies who wish to take a quick shower without wetting our head… that would be pretty difficult.
Mattress is really soft, so lucky we were just doing a night staycay… can’t imagine if I was a visiting tourist… my back would be so achy from poor sleeping posture.
Parking is another joke! They have basement parking but all the lots have a cone on them. When I arrived, a security personal came out from the office situation beside the parking lots and instead of assisting to remove the cone after I asked him if it was ok to park. He gestured me to that I would have to remove the cone on my own.
So much for hotel service. This might as well be a dorm.
Overall… I’m pretty surprised this is under the Ascott group. As I’ve much enjoy my stays at other Ascott properties.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CC LAM, Other at D'Hotel Singapore
Responded 5 May 2024
Dear SprinklesEscapades, Greetings from D’Hotel Singapore. Thank you for taking the time to provide us with your feedback regarding your recent stay. We apologize for not meeting your expectations and for any inconveniences you encountered. We appreciate your comments about the first impressions, hygiene standards, room condition, bathroom amenities, mattress comfort, and parking experience. Your feedback is important to us, and we assure you that we take it seriously. Please be informed that we are actively addressing the issues you raised and working towards improvements. Our team will review the cleanliness and hygiene practices, as well as the condition of the rooms and amenities. We will also evaluate the parking situation to ensure a seamless experience for our guests. We apologise for the disappointment caused and appreciate your understanding. Your experiences are not reflective of the high standards we strive to maintain. We value your loyalty as a guest, and we hope to have the opportunity to provide you with an improved experience in the future. If there are any further details you would like to share or if you have any additional concerns, please feel free to reach out to our Guest Service team We are committed to addressing and resolving these matters. Thank you for choosing our boutique hotel, and we hope to have another chance to welcome you back and provide you with the superior experience that you deserve. Warm regards, The management of D''Hotel Singapore
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As a frequent business & leisure traveler, I have stayed in over 30 hotels in 2022 alone. This hotel (D'Hotel) was the worst hotel we have stayed in this year. It feels like a 2 star motel (US Standards). The room looks nothing like the photos online. It is smaller, smells of mold and overall uncomfortable. The rooms are not in good condition and worst part is the toilets barely flush, the sink and the shower do not drain properly. Wifi was very poor. If you are a tourist or a business traveler, then this location is not idea. It is 15 minutes walk to the closest Metro, which will take you over 40 minutes just to get anywhere worth going. Singapore is expensive but there are many nice hostels that offer cleaner and nicer amenities in a more central location for much less than this hotel.
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Date of stay: September 2022
Value
Location
Service
Room Tip:Just choose another hotel or stay in a Hostel-it will still be better than this dump
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at D'Hotel Singapore
Responded 2 Oct 2022
Dear jaylaw333, Greetings. We are truly sorry to learn you did not enjoy your stay at our boutique hotel and have been disappointed with your overall stay experience. While we constantly strive to maintain the highest standard of customer satisfaction, regrettably on this occasion, we have fallen short of our key objective. We sincerely thank you for your candid feedback and we are truly sorry for the disappointment and discomfort caused to you by the condition of this boutique hotel. We assure you we shall be tracing your reservation so our various management can investigate and carry out the needed corrective works in the room assigned for your stay. We would like to assure you our management is taking your feedback seriously and we shall be sharing your candid feedback on the condition of this boutique hotel with the relevant persons so they may review improvements plans for this property. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Social Media Manager
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The hotel is in an excellent location close to Tiong Bahru Market, bus stops and good eateries. The famous Tiong Bahru Bao is just next door. My room is very spacious, clean, quiet and with a nice view. Even the toilet has a view. Everything in my room worked. Bed and pillows were very comfortable, bed linen and towels clean and fresh and shower consistently hot. The housekeeper was also polite and friendly. The reception staff were friendly and polite. .Faiz, Martin and Bryan provided good service. Faiz even asked if I had an umbrella when I passed him one day on the way out as it was drizzling outside. He even remembered my surname. The hotel surpassed my expectations and is excellent value for money.
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Date of stay: April 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Owner at D'Hotel Singapore
Responded 18 Apr 2021
Dear kyloh, Greetings from your friendly team at D’Hotel Singapore Thank you for choosing our centrally located boutique hotel and for taking time to share this heartwarming review on your recent experience staying with us. We are delighted you enjoyed all aspects of your stay with us and you like the ambince and spaciousness of rooms. We are indeed heartened to learn you found our location convenient and found inexpensive restaurants and cafes to dine at. We are indeed fortunate to be located in such a strategic location like Tiong Bahru which is a neighbourhood teeming with endless eateries and restaurants to explore, and a place where locals love spending their time café-hopping due to the large and varied assortment of good food available, catering to all age groups. All of us are truly humbled and grateful for your lovely compliments for our service, especially for our Guest Service team members Faiz, Martin and Bryan, as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for making us feel valued too! Please be assured our management shall be sharing your heart-warming compliment with Faiz, Martin and Bryan, and thank them for their friendly and customer-focused service which contributed to the success of your stay with us. With your recent stay experience, all of us sincerely hope you will make our boutique hotel your go-to accommodation whenever you need a short respite from your busy schedule, and you will also recommend us to your friends and family. We invite you to contact us if there is anything we may assist with your future stays as we would be most glad to be of service to you. Thank you for giving us the great pleasure and privilege to have been of service to you and all of us truly look forward to welcoming you back and be of service to you again. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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The description of the room we booked was "deluxe twin room, with city views". The pictures of the description were very clear: unobstructed view of the surroundings. However, on arrival in the room, we found that a huge fence blocked the entire window. Description totally false. When we informed the staff of our dissatisfaction, the only response we had and to offer to leave the hotel early. We have never seen such poor customer service, staff and services. Flee this hotel if you are looking for a hotel that has regard for its guests and if you do not want to be fooled by their false descriptions.
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Date of stay: December 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I regret choosing D'Hotel Singapore for my stay. This property is a far cry from what was promised and completely failed to meet the standards of a four-star hotel.
Upon arrival, we were given a room that was filthy and smelled strongly of mold and a harsh, acrid odor. The shower was missing a door, and the general cleanliness was appalling. The fridge was dirty, the carpet stained, and the bathroom tiles were grimy. This is not what you expect from any hotel, let alone one that claims to be four-star.
After complaining, we were moved to another room, which was supposedly an "upgrade." However, this room also had major issues: the bed was broken, making it impossible to sleep comfortably. There were only two towels and no other amenities such as bathrobes or slippers, which are standard for a hotel of this caliber. The hotel’s customer service was also non-existent. I attempted to contact the hotel after 22:00 using the number provided, but no one ever answered.
I have stayed at other hotels within the same group in Singapore, and this one is a major disappointment. The management’s lack of concern for the issues I raised and their failure to offer any real solution makes this experience unacceptable. I would not recommend this hotel to anyone, and I will never be returning.
Save your money and book elsewhere.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:AVOID. Ascott has other places that are reliable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amy Wong, Owner at D'Hotel Singapore
Responded 11 Dec 2024
Dear Odyssey288627, Thank you for sharing your feedback regarding your recent stay at D'Hotel Singapore. We deeply regret that your experience did not meet the standards you expected and sincerely apologize for the lackluster cleanliness and the condition of the rooms. We will also share with the relevant people so they can review and implement improvement plans. We assure you that we will carry out a deep cleaning of the rooms and engage our staff in retraining to ensure such issues do not recur We are truly sorry for the inconvenience you and your husband faced with the room amenities and the lack of customer service. Regarding your feedback about the amenities, please allow us to explain as we promote sustainability, we provide two towels in each room. There is a signage in all rooms informing guests to contact the front office for any additional amenities. This information is also available on the hotel TV channel in the rooms. Slippers, bathrobes and other amenities are available upon request. These items are also available in the lobby for the guests to help themselves to at night. Your comments are invaluable to us as they help us to identify areas for improvement. We sincerely hope that you and your husband will give us another chance to welcome you back and create a better stay experience for you. We wish you and your husband well. Thank you. Sincerely, The management of D'Hotel Singapore
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Wonderful Stay. So comfortable. Room aircon was a bit noisy so I was moved to a quieter room which was perfect. Everywhere very clean and smart. Lovely big rooms and bathrooms. Fabulous large bed with beautiful quality bedding. Staff were great - very helpful and accommodating. I would definitely stay here again. I hope it wont be too expensive next year when I visit Tiong Bahru again!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at D'Hotel Singapore
Responded 29 Mar 2023
Dear I_Retired_Yay, Greetings from all of us at D’Hotel Singapore! Thank you for choosing our boutique hotel for your recent holiday in our city-state and for taking your valuable time sharing this wonderful review on your experience staying with us on Tripadvisor. We are delighted you had a fabulous 10 nights stay with us, and you like the ambiance and spaciousness of our rooms. All of us are truly humbled and grateful for your lovely compliment for our team’s service, as it inspires us to always provide the highest level of service in our industry. Please be assured we shall be sharing your heartwarming compliment with our team members, and we are sure they shall be wearing big smiles upon learning of your compliment. Your compliment is especially cherished by all of us because we note you have travelled far and wide. Thank you for making our team members feel valued too! We are thrilled to learn you explored the quaint neighbourhood of Tiong Bahru during your recent stay with us and that you will be revisiting this trendy neighbourhood again when you return to Singapore next year. Please allow us to share that one of Singapore’s best hawker center is the nearby Tiong Bahru Food Center where many locals and visitors to our city-state would often visit for a large selection of delicious local hawker fare. Should you wish, our Guest Service team members would be most glad to provide you with directions and recommendations as many of the stalls have deserving earned either their Michelin star or Michelin Bib accreditations. All of us truly look forward to welcoming you back and be of service to you again next year, and we invite you to contact us if there is anything we may assist with your stay at our boutique hotel because we would be most glad to be of assistance to you. Thank you for giving us the great pleasure and privilege to have been of service to you. Till we meet again, we wish you well and a fulfilling well deserved retirement! Kind regards, Cynthia Lim, Social Media Manager
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There are more places to choose from in the Singapore area.
PRICE RANGE
AU$215 - AU$273 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Wangz Hotel Singapore
LOCATION
SingaporeSingaporeTiong Bahru / Bukit Merah
NUMBER OF ROOMS
41
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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