ON THE LITTLE RED DOT,
IN LITTLE INDIA, SITS A LITTLE GREAT HOTEL.
OF LITTLE OBJECTS THAT SPEAK OF TIME AND PLACE.
OF LITTLE STORIES OF PEOPLE WHO HAVE MADE GREAT JOURNEYS,
SEEN GREAT THINGS, AND LIVED GREAT LIVES.
THESE PEOPLE HAVE LEFT A LITTLE OF THEIR GREATNESS
TO MAKE THE GREAT MADRAS, GREAT.THE GREAT MADRAS IS SMALL IN SIZE— JUST 35 ROOMS BUT IT IS GREAT ON ATTITUDE, PERSONALITY & SERVICE
When we checked in, our room was not cleaned with the previous guests wet towels all over... it was horrifying. The room also did not come with any phone to call reception, which is literally supposed to come with a 2* hotel but this is a 3*... might as well be classified as 1*. Air con wasn't working... was set at 19 degrees but feels so warm like 25 degrees. I think the experience with the toilet was the worst as its still wet with used toilet paper and the previous guests dripping wet towels ... Completely unacceptable... Went to the receptionist to complain and she did not apologize not even once and just asked if we wanted a refund. Initially we didn't want to as its hard to find a same-day hotel booking on a PH within our budget , but she made us feel so unwelcome as guests that we ended up just cancelling our booking. She said excuses like the hotel is lacking manpower thats why the room was not cleaned. Like I don't expect the room to be all sparkles but the least they could do was make the room free of the previous guests stuff? Was very disappointed and the worst hotel experience I've been to. While I appreciated the hotel for honoring the refund, it is not someplace I will recommend to anyone.…
Mr. Sasheed ensured our arrival and check-in process goes smoothly and it did! We were super happy and contented with his customer service and we wish him the best! Thank you for having him in the business. (:
I've travelled a fair bit and stayed in many hotels; I would say the receptionist at this property is the most unwelcoming front desk I've ever encountered. And that was how my staycation began. This is a boutique hotel near little India. Good location with mrt station nearby and lots of small restaurants and cafes in the surrounding. However, building is a little run down. For longer stay travelers, note that there is no closet and no hangers provided. The room has very little space to hang your clothes/towels etc. Shower drainage was bad, and sink was leaky. We stayed in the suite that comes with a huge bath tub which is the only plus point. It was bearable for a one night stay, but once is more than enough.
If you’d ask me to give a rating of The Great Madras, I think I would give a three out of five. The hotel really has great potential! Despite being in the middle of nowhere, I believe the property has enough flair and poise to retain its reputation. It’s beautiful, inside and out. Architecture? Good! Interior design? Goood! Affordable? Goood! The hotel is now managed by HOTEL CALMO, which is another boutique hotel in Bugis I believe. I have not been there so I can’t comment or elaborate about their culture of service yet, but I think it’s great that another management is continuing the legacy of this heritage building, rather than leaving it to dilapidate. Do read my blog for the FULL review. Link is on my TripAdvisor profile!
Loved this retro-themed hotel so much! Service, room and amenities were awesome. Especially loved the pool ♥️Jerry at the concierge was especially accommodating, unlocking the pool gates several times and turning on the neon lights, accommodating a room change a floor down, helping to bring a delivery up to the pool area. Got the Great Suite which had an gorgeous pastel interior and a large round tub which can comfortably accommodate 2 adults - probably about 1.5m in diameter. The shower area is closed off and separate. The room windows look out into the pool area. The pool itself is small but very charming. It’s sad that the bistro and barber are closed due to covid - would love to drop by for drinks some time! There are 2 coin-operated washers & dryers in the hotel lobby area.