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4.0
#117 of 349 hotels in Singapore
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ideal hotel location in Singapore next to Singapore shopping & business centers with a 5 to 8 minute walk to Bugis, Bras Basah, Bencoolen and Rochor MRT stations. TASTE Restaurant serves international cuisine and local Singapore dishes daily. Best Economy Hotel in Asia Pacific by TTG in 2009-12. Certificate of Excellence awarded by TripAdvisor in 2011-18. FREE WiFi access, USB chargers, free use of bicycle.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Modern
Languages Spoken
English, Chinese, Malay
Location
170 Bencoolen Street, Singapore 189657 Singapore
ibis Singapore on Bencoolen Hotel
7,433 reviews
Getting there
Great for walkers
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Ibis Singapore on Bencoolen Hotel is lauded for its welcoming vibe, with guests often remarking on the beautiful restaurant and exceptional service. The hotel's prime location garners praise for its accessibility to transport and local attractions, and the cleanliness of the rooms is a recurring compliment among reviewers.
While the rooms are appreciated for their tidiness, some guests find them to be on the smaller side and suggest updates could enhance comfort. The value is generally seen as good, taking into account the affordable nearby dining options and overall satisfactory amenities, despite the compact space.
Location
Convenient
Atmosphere
Welcoming
Rooms
Compact
Value
Reasonable
Cleanliness
Spotless
Service
Efficient
Amenities
Satisfactory
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Singapore accommodation is not cheap, so comparing price, location, rooms and amenities the hotel was the right choice. We also liked to have a welcome drink which included, quite unusual, whiskey, and free and fast WiFi was another plus. What I really want to mention was a gesture of the "Housekeeping" Julie; a handwritten Happy New Year note and the towel arranged resembling a rat; well; it's the Year of the Rat. Look at the picture!
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ibisBencoolenSG, General Manager at ibis Singapore on Bencoolen Hotel
Responded 5 Feb 2020
Dear Helmut B, Thank you for your raving review. We thought it'd be great to give as many options possible when picking a welcome drink. So whiskey or orange juice, pick anything you feel like for the day! Our Housekeeping colleagues are indeed talented and have been delighting our guests with their series of towel animals. I'll be sure to share your lovely comments with that. Happy new year and we look forward to welcoming you again soon. Sincerely, David Lane General Manager
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Close to several public transport options, ensuring easy and efficient access to the sights around Singapore. Great service at check in, and room kept clean during my three night stay. My one complaint being the Ibis chain of hotels make a huge deal out of encouraging guests to re-use their towels for more than one day. I am more than happy to hang the supplied towels to re-use the next day. However, I found that the towels were replaced each day, despite my hanging the used towels to re-use. Maybe this is a short term measure, to reduce risk of spreading the corona virus.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katty Tan, Other at ibis Singapore on Bencoolen Hotel
Responded 2 Mar 2020
Dear 506rosemarym, Thank you for your review. We truly appreciate your compliments and had a wonderful time hosting the group here at ibis Singapore on Bencoolen. I also appreciate you bringing the daily towel replacements to my attention. It will be raised once again with the Housekeeping team as we work towards staying committed to our efforts in reducing carbon footprint. I look forward to warmly welcoming you again soon. Sincerely, David Lane General Manager
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As with all Ibis hotels, the room is fuss-free and clean. Plenty of affordable food around the hotel as this is student area with Bencoolen MRT just 500m away and a bus stop right in front hotel too. They also provide self service laundry room and refillable hot & cold water dispenser. If come to Singapore I will certainly stay here again 👌🏻
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ibisBencoolenSG, General Manager at ibis Singapore on Bencoolen Hotel
Responded 8 Jan 2020
Dear ntlk158, Thank you for your five stars! Really wonderful to know that you had a great stay and found the accommodation, location and facilities just perfect. Always nice to receive such warm comments from our guests and we hope to welcome you again soon for another fantastic experience. Sincerely, David Lane General Manager
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Great location within the city and walking distance to both Bugis and Rochor MRT stations. I found it very easy to navigate the MRT system. Most of the main attractions and sightseeing spots were within close proximity to the hotel. No more than 30mins to get to from either Bugis of Rochor stations. Very lively and busy with the shopping centres around Bugis. Great selection of places to get food. There is a 7-Eleven right next to it which was convenient for getting snacks and drinks. I stayed for 6 nights. Rooms are of a good size and cleaned daily while I was out and about. Prices were high due to staying during the last week of December and going into the New Year. I would recommend staying here due to its location!
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ibisBencoolenSG, General Manager at ibis Singapore on Bencoolen Hotel
Responded 7 Jan 2020
Dear Jessicalaryea, Thank you for your five stars. I'm really pleased to hear that everything worked out great for you during your stay with us and you were able to explore the beautiful lion city due to the convenient location. I do think having a 7-Eleven nearby definitely makes all the difference when travelling! We can't wait to warmly welcome you again soon and hopefully in the near future. Sincerely, David Lane General Manager
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We stayed for 6 nights and were so happy with this hotel. Firstly the location was fantastic. Heaps of eating options within a 100m radius. We are vegetarian and we had at least a dozen vego restaurants and cafes to choose from. Local market shopping plus more fancy malls all in walking distance. This hotel gives you glass bottles that can be refilled for free. There's a laundry on site. Perfect for family holiday!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ibisBencoolenSG, General Manager at ibis Singapore on Bencoolen Hotel
Responded 12 Jan 2020
Dear Marina1614, Thank you for choosing us. We're indeed fortunate to be situated close to so many eateries, and it doesn't matter what your dietary preferences are, there's something for everyone! Especially being close to two of the most iconic temples, vegetarian food isn't hard to come by here in Bencoolen. I'd also like to thank you for supporting our green initiative of using glass bottles instead. We can't do this without the combined effort of our guests. We look forward to your next arrival. Sincerely, David Lane General Manager
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A very nice hotel indeed Booked a room with king size bed and extra benefit
With extra benefit you’ll get daily replenishment of beverages and snack, although i did have to remind them twice during my 6 days stay there, maybe the housekeeping forgot sometimes You’ll get a phone with internet and free calls Nice deal for paying extra to get extra benefits
Room clean and nice, bed very comfy, toilet clean and nice too, aircon is a little bit warm though.
Staff very nice and polite I like to thank the guy managing the bar, forgot to ask his name, he is very polite, helpful and professional Special mention to Ms. Sherlyn, she was so accommodating, helpful and kind, she was helpful in answering our queries, she was so kind to personally served me warm water after learning from my wife that i can’t drink cold water and beverages due to my health condition, even offerred and served us egg omelette even if it’s not in the buffet spread, always having a smile in her face, that’s what i call CLASS A 5-star service, the hotel is lucky to have a staff like her. I’ll be a guest of ibis bencoolen everytime i’ll be in SG!
As Accor member, i got 50 % off for breakfast buffet rate, that’s a bargain Although i hope they vary their breakfast menu everyday, but the food are good I was only disappointed with the promise of early check in and late check out to be accorded to Accor member, it was a promise not fulfilled But overall, it was worth every cent i paid for staying in this hotel. A very nice hotel indeed
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Date of stay: June 2022Trip type: Travelled with family
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We have stayed at Ibis on Bencoolen a number of times over the years and it is our preferred hotel stay in Singapore. Ibis provide a clean comfortable room at a reasonable price, and the hotel restaurant is convenient in catering special dietary requirements. Friendly helpful staff. Although there was an annoying glitch with our booked upgrade, we were very pleased to be advised that on our arrival from an overnight flight, there was no need to store our luggage, as our room was available for immediate use at 07:00am at no extra cost - being many hours before official check-in time, thank you. Unfortunately our upgraded reservation which included buffet breakfast arranged some four months earlier did not appear to have been registered, and we had to pay for our first mornings breakfast. On balance, we had access to our room many hours before official check-in time which value probably exceeded breakfast cost and was most appreciated.
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Date of stay: October 2022
Location
Service
Sleep Quality
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Response from Tan Sherlyn, Other at ibis Singapore on Bencoolen Hotel
Responded 23 Nov 2022
Dear travelmoreBrisbane, Thank you for choosing to stay in ibis Bencoolen. We are delighted to that you felt our staffs are friendly and approachable and pleased to know that our hotel location and proximity to the nearby shopping malls and train station served your needs well. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back. Yours sincerely, Sherlyn Tan
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Less excitements compare to the first stay. Probably because the room rate is up but the international buffet breakfast quality is declining. The hotel guests comprised of international tourist and most of the time you'll gotto wait for check in, table available during breakfast peah hours. No bottle water provided and u gotto pour by yourself whenever you need by using the bottle prepared in dining table. It's quite cumbersome.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ibisBencoolenSG, General Manager at ibis Singapore on Bencoolen Hotel
Responded 26 Jan 2020
Dear Claytonfynn, Thank you for reviewing our property. I am really sorry that your stay with us this time fell below expectations. We try to keep our daily rates competitive and your feedback is valuable to us and we will certainly look into how we can make your booking more value for money. Likewise, our culinary team will be reviewing the breakfast selection so that your mornings with us can start on a more positive note. As for bottled water, we provide glass bottles instead to reduce plastic waste. We hope to seek your kind understanding on this as we are coming up with ways to make this less troublesome for our guests. Until then, we hope to welcome you again soon for a more pleasant experience. Sincerely, David Lane General Manager
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We booked a room with additional benefits. The additional benefits include free minibar + cellphone with unlimited data. The minibar is one coke and one sprite. Cellphone not available + when I told them they said ups we are sorry but can’t do anything about it. I insisted that they at least should have told us at the first day. They said they don’t have it since October now and then I asked them why they even still have an ad in their own elevator and the answer was we can’t remove it because we have no other thing to put in there. After discussing for 10 min they offered us one breakfast (we are a couple) and said that’s all they could do. After half an hour they offered me to give me round about 50€ back (not close to what I paid in addition to the normal room) and I never actually got those 50€ until now. (5 days later) But they charged the full price. Horrible service, poor customer care and very unfriendly personal at the reception. I would definitely not go there again!!!
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Lane, Owner at ibis Singapore on Bencoolen Hotel
Responded 27 Feb 2020
Dear Jan-Kristof H, Firstly my apology about your disappointing experience for the Premier room. I understand from my team that they told you on check in that the Handy phone company has collapsed without notice, impacting on all Singapore Hotels. Please know we shortly later closed this room type for sale, though those who had already booked we left. The reason for this is that the company Handy Phone was telling us they would be back in Business within a short time. Though despite chasing them for information we remained in the dark. A few months later it appears their back ground deal to keep the company floated appears to have failed (I can only assume this as they collected the old phones and didn't communicate further with us). While this drama was on going the team here was working with a new company to take over and that company has already done so since first week of Feb. Their offer is better vs the Handy Phone with more free destinations (calls), new phone which is easier to navigate and faster service. With reference to compensation Syed our Rooms Division Manager removed the upgrade fee for Premier room of $20 per day. So your room rate was charged daily without any fee for this room type. You appear to have a different experience vs what my Incident report documents on your case. Can you contact me so I can investigate further on this. With reference to the mini bar items you reported being only two drinks? The old offer was 2 drinks, a kit kat and peanuts refilled daily. Did you get the two snack items? If I can share, the new mini bar offer is enhanced since I joined. It includes; a beer, two soft drinks, a mineral water and two snacks. Further more the upgrade fee is now only $15++ vs the $20++ prior to my time joining this Hotel. Combined with the free calls and internet on the phone that you can take around the city it represents good value in my view. Once again my sincere apology for the disappointment, I would like if you could e-mail me on the billing issue so I can check further (David.Lane@Accor.com) as I would like to get to the bottom of this. Sincerely, David Lane General Manager
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Stayed at the hotel for business on two occasions and look forward to my next stay. Breakfast very good and rooms of a good size and offer the choice of cleaning on any day, which allows one to save on washing of towels and bedding.
My company ran a workshop at the hotel and the room was good. Had a couple of small issues that were sorted, and in this regard I would like to especially mention Mr Shah (F&B Manager, I think). The issues were AV and aircon and he was always the first person making himself available to help sort out issues.
Once again a great stay and I would recommend that my company use the hotel again for workshops and out-of-town visitors. Thank you
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tan Sherlyn, Other at ibis Singapore on Bencoolen Hotel
Responded 28 Nov 2022
Dear GriffinsofSingapore, Thank you for choosing to stay in ibis Bencoolen. It is a pleasure to hear you sharing with us on your positive feedbacks that overall you had enjoyed your recent stay with us. We appreciate your recognition towards our hotel staff Mr Sha and it is always a pleasure to be remembered for making our guest stays an exceptional one. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back. Yours sincerely, Sherlyn Tan
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"When booking for a hotel stay, do not miss eating at the hotel restaurant and chat up with it's staff, Vicky, perfect example of what hospitality is all about. "
There are more places to choose from in the Singapore area.
PRICE RANGE
AU$199 - AU$238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis singapore on bencoolen hotel singapore, accor singapore on bencoolen
LOCATION
SingaporeSingaporeVictoria / Rochor / Central Area/City Area
NUMBER OF ROOMS
534
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
