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Hotel Royal Singapore

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Hotel Royal Singapore
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682 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Reviewed 1 week ago via mobile

Stayed here for 10 nights during my stay in Singapore. Front desk: staff are very crude and not at all courteous. They even had my name incorrect and he just shrugged his shoulders when I corrected him. Room service: It did take 3 calls to room service at 9pm to attend to my call. I paid $4.70 for a 330ml...

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Helpful?
Thank Michaella H
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Ms. Michaella H, Thank you first of all for staying with us in Hotel Royal. Thank you for your kind feedback. We take feedback, be it positive or negative seriously & we will definitely share your thoughts with our team especially on the areas for improvement. Once again, thank you & we look forward to serving you in the...

Norwich, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for two nights. That was too long! Arrived late in the evening after a long flight. Check in was quick and easy. The decor in the room was dated. Everything was down hill after that. The room needed a thorough clean. On unpacking went to put our clothes in the drawers. The insides were filthy. Even after we...

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Helpful?
Thank JonathanS001
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Mr. JonathanS001, Thank you first of all for staying with us in Hotel Royal. Your feedback is greatly appreciated & we will definitely share your thoughts with our team for improvement. We take feedback seriously, be it positive or negative because it is one of the most important tools for improvement process. Once again, thank you. With Kind Regards,...

Reviewed 1 week ago via mobile

This hotel is indeed old... you can certainly feel it in the atmosphere once you enter the lobby. When I made the booking, I wasnt feel confident as I read so many negative reviews about the service this hotel gave. But once I arrived, actually its not that bad. I was able to check in within 10 minutes after arriving...

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Helpful?
Thank henry m
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Mr. Henry M, Thank you first of all for staying with us in Hotel Royal. Hotel Royal has been operating in Singapore for the past 40 years & we are constantly looking into areas for improvement. Feedback, be it positive or negative, are taken seriously. Feedback is also an important tool for us for further improvement. As such, we...

Sydney, Australia
Reviewed 3 weeks ago

Although the room was clean the service we received was terrible. Front desk staff incredibly rude, unhelpful and uninterested in helping us. 'Family Room' too small and didn't fit all of us, which was my mistake, however when we contacted reception they were rude and again unhelpful and the charge for an extra foldaway bed was ridiculous! Breakfast room way...

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Helpful?
Thank Amy H
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Ms. Amy H, Thank you first of all for staying with us in Hotel Royal. Your feedback given is greatly appreciated & we will definitely share your thoughts with our team on the area for improvement. Once again, thank you & we shall look forward to seeing you in Singapore. With Kind Regards, Lee Chou Hock General Manager

Scottsdale AZ
Reviewed 5 weeks ago

Nice sized room, clean and slightly dated. WiFi was slow and frequently disconnected. Plenty of hot water in the bathroom. Air conditioning was barely cool...acceptable but never really "cold". Nice feel to the bed sheets and large towels. Breakfast with the room was OK..average, nothing special. Bus and MRT station nearby.

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Helpful?
1Thank flyawayAZ
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Mr. flyawayAZ, Thank you first of all for staying with us in Hotel Royal. We thank you for your valuable feedback & will share your thoughts with our team for improvement. Once again, thank you & we look forward to serving you in the near future. With Kind Regards, Lee Chou Hock General Manager

Reviewed 17 January 2017

I Booked my stay with them via Singapore stopover package.I wished the service staffs could have been much more friendly. Room that was given to us was well maintained. The swimming pool was a bit let down! otherwise nothing much to complain, Will recommend for travelers who transit Singapore staying there overnight.

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Helpful?
1Thank Priya P
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Mr. Priya P, Thank you first of all for staying with us in Hotel Royal. We appreciate your feedback given & we will share your thoughts with our team for improvement. Once again, thank you & we look forward to serving you in the near future. With Kind Regards, Lee Chou Hock General Manager

Reviewed 13 January 2017

We booked our room though cheapoair that we are getting a family room and was charged for that price. When we went there around 6 in the evening no family room(1 queen size and a double bed) was available. The room that they can only gave us that time was a regular room with an office. It was never change...

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Helpful?
Thank elizabethtG4982YE
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Ms. elizabethtG4982YE, Thank you first of all for staying with us in Hotel Royal. We regret to hear the incident. Nevertheless, we thank you for your valuable feedback & please allow us to share your thought with our Team. Once again, thank you & we look forward to seeing you in Singapore in the near future. With Kind Regards,...

Reviewed 3 January 2017 via mobile

Very very not recommended staying there!! We booked 1 premium double room for our family and confirmed by agoda one week before our flight. We arrived at the hotel at 5pm and they said that our room is not ready yet. At 8pm they charged our credit card and gave the room key. Turns out that their only gave us...

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Helpful?
1Thank helenawan
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Ms. Helenawan, Thank you first of all for staying with us in Hotel Royal. We appreciate your feedback & we take all feedback seriously. We will share your thoughts with our team for discussion & improvement. Once again, thank you & we look forward to seeing you in Singapore in the near future. With Kind Regards, Lee Chou Hock...

Reviewed 31 December 2016 via mobile

We did a thorough check before booking so we were aware that the hotel was not super modern and under refurbishment. Still for the price we paid and its location we had comfortable, clean and very spacious accomodations. Staff were friendly and helpful and the hotels central location made sight seeing via the hop-on-hop-off buses an absolute dream. I cannot...

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Helpful?
3Thank Nettie H
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Ms. Nettie H, Thank you first of all for staying with us in Hotel Royal. We are delighted to hear that you enjoyed your stay with us. Thank you for your feedback & we will share your thoughts with our team. Once again, thank you & we look forward to serving you in the near future. With Kind Regards,...

Reviewed 29 December 2016 via mobile

Hotel excellently situated. Bus immediately in front of hotel. Therefore, it's easy to get to newton mrt. Staff friendly. Good value for money. Room facilities good. Breakfast also good. Highly recommended. But book online as you may qualify for a 50 percent discount.

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1Thank JB S
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this review

Dear Mr. JB S, Thank you first of all for staying with us in Hotel Royal. We are delighted to hear that you enjoyed your stay with us. Thank you for your feedback & we will share your thoughts with our team. Once again, thank you & we look forward to serving you in the near future. With Kind Regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Royal is strategically located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 5 minutes walking distance from the hotel. There are 3 major shopping malls namely Novena Square, Velocity and Square 2 are directly above the station. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. Guests staying in the hotel's newly refurbished 331 spacious guests' rooms and suites will enjoy 'Every Room A Home' feeling as all the rooms & suites are comfortably furnished with shades of beige curtains and bedspreads to blend with a contemporary colored wallpaper to enhance the cosiness of the rooms.Our rooms are among the most spacious in Singapore. For guests' convenience & entertainment, we have added a wireless broadband internet access facility and also additional satellite and cable TV channels linked to all guest rooms & suites, apart from the hotel's present 24 hours in-house movie channels. The hotel's 24 hours Trishaw Coffee House offers mouth-watering local delicacies and irresistible desserts. Room service is also available 24 hours. Weekend Hi-Tea Buffet is very well accepted by local & foreign guests. Other food & beverage dining like the Jade Room Chinese Restaurant offers daily lunch & dinner steamboat buffet and is a fabulous place to dine in comfort, whilst the Japanese restaurant Kandagawa (level 3), is well-appreciated for authentic Japanese cuisine & decor in the restaurant. Newton Food Centre is about 800m away from Hotel Royal where one can enjoy Singapore fabulous local food.The latest added facilities are an in-house Gym for the health-conscious and also a Self-Launderette & Ironing Room for guests who prefers to do their own laundry whilst staying in the hotel.Please come by to Hotel Royal and experience the Traditional Royal Service that we offer. ... more   less 

Additional Information about Hotel Royal Singapore

Address: 36 Newton Road, Singapore 307964, Singapore
Region: Singapore > Singapore
Price Range: $114 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Royal Singapore 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Hotel Royal Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Royal Singapore staff and other travellers.
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Questions? Get answers from Hotel Royal Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The ones facing the road have a good view”
 of 5 bubbles AmitJoshi_11, 26 Dec 2016 | Read review
“Stay away from rooms on column x01”
 of 5 bubbles sorinp362, 11 Dec 2016 | Read review
“If you demand a great room, stay elsewhere.”
 of 5 bubbles kerriandleroy, 12 Nov 2016 | Read review
“Request for a room with a view.”
  • Roomy room
  • No boxed-in vibe in the room
 of 5 bubbles Adven-jude-rer, 26 Sep 2016 | Read review
“Go to another hotel”
 of 5 bubbles Peterxftrfgts54463, 20 Aug 2016 | Read review
5 of 5