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Pan Pacific Serviced Suites Orchard Singapore

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Pan Pacific Serviced Suites Orchard Singapore
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160 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Singapore, Singapore
Reviewed 28 October 2016

I am very tempted to give this place a 5 stars ratings. In terms of location, literally 2 mins to Somerset station. In terms of facilities, pool, aqua gym,jaccuzi, fantastic gym room size with very new equipment, spa both warm and cold, steam room (separated). Several different levels of sky terrace for smokers or just to enjoy a nice view...

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Helpful?
Thank yippeeeyaya
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Yippeeeyaya, Thank you for sharing your stay experience! We are happy to hear that you have enjoyed your stay with us at Pan Pacific Serviced Suites Orchard. At the same time, we are happy to hear that we have met most of your expectations in our product and service. We have taken note on your feedback with regards to...

Reviewed 23 October 2016 via mobile

My husband and I have travelled extensively and this time we have chosen this place due to our 2 year old bub ie microwave oven and a wash machine. For the price that we paid and its decent reviews by others we had a peace of mind that it would be nothing but a good set of standards ready upon...

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Helpful?
2Thank SophiaPK
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear SophiaPK, I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you our sincere apologies. I would like to assure you that I have personally addressed this issue with...

Reviewed 13 October 2016 via mobile

I've been to many hotels in asia; but it's my first time to singapore; my stay was comfortable though the hotel was different than those I used in asian countries. I think much because it's an old hotel. The location is optimum being few steps from everywhere but you should use the hind door in the basement lobby so you...

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Helpful?
Thank waleed h
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Waleed H, Thank you for taking the time to share your recent stay experience at Pan Pacific Serviced Suites Orchard. We are happy to hear your positive feedback with regard to our strategic and convenient location. Some of our Premier Suite units are scheduled to undergo renovation to improve the residence for the future enjoyment and comfort of our...

San Diego, California
Reviewed 10 October 2016

I booked a 1-Bedroom Premium Suite on the 15th floor. Room is great and it's super convenient to have a small kitchen and washer/dryer right here in my suite. This unit also has a nice view of the Singapore skyline from my room and from the sky garden. The service from the staff has been top notch: from booking taxis,...

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Helpful?
Thank KhunMark
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear KhunMark, Thank you very much for your positive feedback! We are delighted to learn that you have enjoyed your stay with us at Pan Pacific Serviced Suites Orchard. All of us sincerely thank you for highlighting how convenient and strategically our residence is located and we are truly thankful at your compliment for our services and products. We do...

Jakarta, Indonesia
Reviewed 26 September 2016

This our second stay at this place. We stayed at 2 Bedroom Penthouse on the top floor. The unit is presented with modern ambience with hard wood floor, very spacious with 2 bed rooms, 3 bath rooms, dining, living area with big flat TV, huge working desk, kitchen area completed with stove, oven, washer and dryer. The service is excellent....

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Helpful?
2Thank bimahs
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Bimahs, We are delighted to learn that you have enjoyed your second stay with us at Pan Pacific Serviced Suites Orchard. All of us sincerely thank you for highlighting how convenient and strategically our residence is located and at the same time, we are happy to hear that we have exceeded your expectations in our product, service and quality...

Singapore
Reviewed 22 September 2016

Badly maintained room (faulty thermostat, faulty Cable TV set-up box changed multiple times, faulty cordless phone) with little privacy (right outside the window is a common area with 2 chairs for other guests to sit and smoke) leaving me with little choice but to keep my curtains down all the time or be prepared to have guests and hotel personnel...

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Helpful?
Thank Siewchoi
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Siewchoi, We are truly sorry for the disappointment and inconvenience caused to you by the unfortunate experience you had during your stay. We have already shared your feedback to the respective teams and the issues you've shared have been addressed. Kindly allow us to assure you this unfortunate experience is not representative of the usual high level of service...

Reviewed 19 September 2016 via mobile

Love this serviced apartment so much that I came back the second time round. When I entered the one-bedroom executive suite, that familiar sound of classical music playing in the background greeted me. I knew I was home. With Orchard Road, the infamous shopping district in Singapore, at your doorstep and its strategic location right by Somerset MRT station/bus stop...

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Helpful?
Thank Raphaela X
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Raphaela X, We are delighted to learn that you have enjoyed your second visit with us at Pan Pacific Serviced Suites Orchard. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We would also like to thank you for recognizing the performance our Team. Receiving such positive feedback from our guests...

Singapore
Reviewed 5 August 2016

Staff are very friendly and lovely. Also, they do not restrict family/friends visit. You can make yourself a home and host your friends/family without being told not to or limiting the number of people to visit you. I have made several deliveries to Pan Pacific services Suites. All mail items delivered safely to the room. They have great facilities that...

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Helpful?
1Thank 528ling
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear 528ling, Thank you for your compliments about our serviced residence during your recent stay. At the same time, we are happy to hear that you have enjoyed your stay with us. It is always encouraging for us to learn that our valuable residents are satisfied with our product and services. We hope you will stay with us again!

Taipei, Taiwan
Reviewed 28 July 2016

Super convenient location at the busy center of Orchard Boulevard. It is surrounded by restaurants and within 5 minutes to the subway station. Wonderful knowledgeable friendly staffs. I highly recommend.

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Helpful?
2Thank Marytrip3123
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Marytrip3123, Thank you for taking the time to write this review. We appreciate your review and the compliments about our service and location. We hope to welcome you again soon!

Singapore
Reviewed 19 July 2016

This Serviced Suites is located in the heart of Orchard Road, just steps away to good food, good shopping, and excellent watering holes. It has all the facilities of a prestigious hotel in Orchard Road, but yet does not feel overly crowded with too many non-staying guests walking around the vicinity. This is definitely a place to stay for people...

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Helpful?
Thank eileensimh
WinstonMLim, Guest Relations Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear eileensimh, Thank you very much for your wonderful feedback! We are happy to know that you have enjoyed the conveniences of our facilities and location as well as its exclusivity. We look forward to seeing you soon!

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Bedrock Bar and Grill
Bedrock Bar and Grill
Cuisines: American, Steakhouse, Wine Bar
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
An urban sanctuary in the heart of Orchard Road, Pan Pacific Serviced Suites Singapore offers 126 suites and penthouses of unsurpassed luxury that comes either with a view of the uptown Orchard Road or the lush greenery of Somerset Road. Dressed in contemporary design and colours, all of the units comprising executive and premium suites, 1-bedroom and 2-bedroom suites and penthouses, come with spacious bathroom, a well equipped kitchen and Loewe LCD TV and Bose audio System.Conveniently located above Somerset MRT station, right in the heart of Singapore’s biggest shopping district, Pan Pacific Serviced Suites Singapore is the perfect haven for extended stay travellers to refresh and recharge. It is adjacent to the malls of Somerset313, Orchard Central and a stone throw away from TripleOne Somerset and Paragon/Mount Elizabeth Medical Centre. This prime location means that residents of Pan Pacific are never far from the action, whether they want to work, play, eat, recuperate or take in a few local sights. ... more   less 

Additional Information about Pan Pacific Serviced Suites Orchard Singapore

Address: 96 Somerset Road, Singapore 238163, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $290 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Serviced Suites Orchard Singapore 5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Pan Pacific Serviced Suites, Singapore Hotel Singapore
Pan Pacific Serviced Suites Orchard Singapore
Hotel Style:
#20 Business Hotel in Singapore
#34 Family Hotel in Singapore
#35 Spa Hotel in Singapore
#70 Romantic Hotel in Singapore
#97 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Serviced Suites Orchard Singapore staff and other travellers.
8 questions
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Auckland
Singapore, Singapore

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Questions? Get answers from Pan Pacific Serviced Suites Orchard Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid level 3 as it's low and with a terrace might get a bit noisy with people walking around.”
 of 5 bubbles yippeeeyaya, 28 Oct 2016 | Read review
“Choose a room on the higher floors as the view is better.”
 of 5 bubbles SauhardSaran, 31 May 2016 | Read review
“For long term stayers ask for the apartments in the corners of each level these are large and have a separate lounge room”
 of 5 bubbles Hankmacartney, 25 Jan 2016 | Read review
“Higher floors have better views”
 of 5 bubbles annemarie509, 9 Dec 2015 | Read review
“Book a suite that is high up because the view is better.”
 of 5 bubbles N4828CXtinar, 13 Oct 2015 | Read review
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