M Social Singapore
1,452 reviews
#112 of 368 Hotels in Singapore
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90 Robertson Quay, Singapore 238259 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (1,154)1,154
360
Panoramas (25) Room & Suite (305)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from M Social Singapore
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#112 of 368 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
For the adventurers, the innovators, the explorers and those who live for new experiences, M Social is a contemporary lifestyle hotel along the stunning and historic Singapore River. Overlooking the vibrant Robertson Quay precinct, choose from 293 eclectic rooms designed by the globally renowned designer Philippe Starck. With an intent to disrupt and uplift the Hospitality industry, each robot, lamp, tile, colour and even the scent has been chosen for its evocations of history and our place towards future. M Social is where you can let your creative self run wild. It's a creative energy, it's a bold statement, it's a place to connect, it's a place you don't have to be anyone else but yourself. Welcome home.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Meeting rooms
24-hour security
Car park
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Safe
Telephone
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Boutique
Languages Spoken
English, Russian, Chinese, Filipino and 4 more
Location
Full view
94Great for walkers
Grade: 94 out of 100
121Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
90 Robertson Quay, Singapore 238259 Singapore
Getting there
Telok AyerSingapore Mass Rapid Transit20 min
1,452Reviews35Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
We stayed for one night in the Loft Premier Room. Pros - Room was really modern and comfortable. Front desk service was great, special thanks to Jasmine for helping us with a room upgrade and complimentary breakfast! Cons - I feel like the overall customer service is slightly slower than other places, which might be because they're a smaller hotel. We asked for one set of cutlery which took 30-40 minutes to arrive after they said they would send it to our room. Overall, we enjoyed our stay and would come back again!
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Date of stay: January 2021
Location
Service
Sleep Quality
Helpful
We had a great staycation experience from check in to check out. Guest Relations Manager Mariia was very patient and assisted with all our queries. A complimentary room upgrade was a special gesture that made our stay more memorable! My last minute request to arrange a bottle of champagne for my friend's special birthday was done with efficiency. I received the link to make a payment and the room was ready with a birthday card. It was overall a nice and fantastic stay!! Thanks to Mariia and her team :)
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Date of stay: February 2021Trip type: Travelled with friends
Helpful
Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 1 week ago
Hello there IAMIIAMME, Warmest greetings from M Social Singapore. We are humbled by your sweet review and the perfect score ! It is amazing to hear that your friend had an enjoyable Birthday celebration here with us and that you have successfully surprised her with a bottle of champagne :D I am glad to have been of help to make it a more special day for your friend. Can't wait to welcome you back ! Best Regards, Mariia Gadova Guest Relations Manager
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I booked a stay at M Social for Valentine’s Day since due to COVID-19, travel is permitted. As Singapore is a really small country, most couples would have opted for a staycation to celebrate the day but somehow the hotel can be unprepared for this day as check in took more than 2 hours! We had to wait in line outside of the hotel lobby while 2 staff check us in at the door. Instead of just giving us the keys to our room, they were only allocating room numbers. We then had to queue again in the lobby to the actual front desk to get our keys. At the front desk, I was then informed that my surprise was not done in the room. I requested 3 weeks ago for rose petals and an animal towel to be placed in the room for $15++ which I agreed via email. The staff who replied me, Daphne, even said that it will be done. When I probed further with the front desk staff why, he didn’t even apologise. He just said that the surge in crowd was why and that since I wasn’t charged yet, he won’t be charging for it since it wasn’t done. How is that customer service? Someone could have emailed me before this since the hotel should know that Vday is going to be high occupancy BEFORE the actual check in day. My booking also included a $30 dining credit which the front desk failed to provide or inform me about, so I tried calling their operator back in the room. 15mins on the line and no one picked up. I had to go back down to the lobby to ask the front desk for it. So at the same time, I asked if they were understaffed because check-in was slow and no one picked up the phone. The lady said no, it’s because all 170 bookings came to check-in at 3pm thus leading to the queue. The hotel should have expected it since it’s all Singaporeans staying now and your rule of thumb is to check in at 3pm. If you want to solve this, then inform people to come earlier to check-in! No one takes a plane, so no one is going to come late since everyone wants to enjoy their staycay! Fix your service! …
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 1 week ago
Dear Neutronjim, Greetings from M Social Singapore. Thank you for taking your valuable time to write to us on your experience over the Valentine's Day weekend. On behalf of M Social, kindly accept my sincere apologies for the shortfalls which you had encountered. Please rest assured that this is not the usual service standard of our hotel. We are immensely grateful for your valuable feedback. It has given us new points to ponder on so as to further improve on the service provided. Also, please rest assured that your concerns have been highlighted to all relevant departments. Nonetheless, we hope to have the opportunity to welcome you back to the hotel and hopefully restore your confidence in us. Best Regards, Mariia Gadova Guest Relations Manager
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Wife booked a staycation to celebrate V-Day. Was excited but first impression driving into an unlit carpark was already a downer. The lights were out and the lots were narrow with multiple columns. Took the lift down to lobby and was with a scene from a refuge center with a long queue and makeshift tables for check-ins / outs. There were no clear signages and or staff on hand for crowd control. We had to ask around where to check in. We are still in the queue after 30 mins and it does not look like we will get checked in soon. There is no arrangements at all for the elderly in the queue or any offer of water or drinks. Very unpleasant even before we checked in.
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 1 week ago
Dear Devilsadvocate76, Warm greetings from M Social Singapore. Thank you so much for taking the time to review your stay with us. Your feedback is valuable to us and will certainly be addressed to the relevant department for an improvement in their processes. Meanwhile, we hope for more opportunities to welcome you again in the future. Best Regards, Mariia Gadova Guest Relations Manager
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The design of the room is good as picture. Their workteam are helpful and cheerful. Thanks for the peaceful night provided. Strongly recommend this hotel to youngsters who love party or stay alone for long weekends.
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Date of stay: February 2021Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 1 week ago
Dear Oonsingting, Greetings from M Social Singapore. Many thanks for a great review and a solid 4* rating. We are pleased to read that you've enjoyed your staycation and that our team were there to ensure you had the perfect stay. We hope to be seeing you again in the near future. Best Regards, Mariia Gadova Guest Relations Manager
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PRICE RANGE
USD 110 - USD 178 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeRobertson Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
293
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Claim Your Listing Frequently Asked Questions about M Social Singapore
Which popular attractions are close to M Social Singapore?
Nearby attractions include Mystery Singapore (0.1 km), La Maison du Whisky (0.4 km), and Amped Trampoline Park (0.3 km).
What are some of the property amenities at M Social Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at M Social Singapore?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at M Social Singapore?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at M Social Singapore?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to M Social Singapore?
Conveniently located restaurants include Grand Shanghai Restaurant, Beast & Butterflies, and Publico Ristorante.
Are there opportunities to exercise at M Social Singapore?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at M Social Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at M Social Singapore?
The staff speaks multiple languages, including English, Russian, Chinese, Thai, Korean, Malay, and Filipino.
Are there any historical sites close to M Social Singapore?
Many travellers enjoy visiting Battlebox (1.1 km), Fort Siloso (4.8 km), and Chijmes (1.7 km).
Is M Social Singapore accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.