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Hard Rock Hotel Singapore

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Hard Rock Hotel Singapore
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1,948 Reviews from our TripAdvisor Community

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Showing 1,687: English reviews
Reviewed 17 December 2015 via mobile

Went there with my wife in December for the first time. The parking facility was adequate. Finding the hotel was not a problem. But the checking in needs much improvement. First of all, the wait was long 15 min in the Q. The guy in front of me complained that he waited for 30 min already. At the counter, the...

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Helpful?
Thank Jeffrey Y
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Jeffrey Y Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have shared your concerns with our Management team, and can assure you that elevating the aesthetics of the rooms is one of the major project which...

Jakarta, Indonesia
Reviewed 14 December 2015

It was my first experience spending a night at the Sentosa Island. Since the hotel's location was in Resort World, I was able to spend sometime enjoying ResortWorld at night without worrying my transport back to my hotel. The hotel has a unique theme, it has cozy atmosphere at the lobby and the swimming pool was great. The room size...

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Thank Hafild_W
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Hafild_W Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations, our incredible pool, and what we like to call the "Hard Rock Vibe". We have the newer versions of the docking system available which...

Kuala Lumpur, Malaysia
Reviewed 13 December 2015 via mobile

Location is great, check in and out was fast and quick, Staffs were polite and friendly and the swimming pool was very big and spacious. Would recommend this hotel. Wish the internet connection was free though the stay. Offer discount at Hard Rock Cafe and Hard Rock Shop

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1Thank Jefferi P
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Jefferi P It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. It is our ultimate aim to amplify your message to the world who appreciates our facilities and service levels.We take pride maintaining what we like to call the "Hard...

Kuala Lumpur, Malaysia
Reviewed 12 December 2015

Room was great. We stayed at the Deluxe Room with 2 large double beds and one of it had a pullout. Room was really spacious. Pool was excellent but at the time there were many tourists who just went and sat at my seat at the pool although i had my towels and stuff on it. It's really a great...

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Thank intanyusoff
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear intanyusoff It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. We are strategically located for guests to enjoy all our attractions ranging from the famous Universal Studios Singapore, Sea Aquarium, Adventure cove and many more.. I note your comment with...

singapore
Reviewed 11 December 2015

We traveled to the hotel via the Sentosa Express. When we alighted, we had a bit of problem finding the hotel as the signage in the area were confusing. Look out for a row of restaurant especially the Hard Rock Cafe and you will be able to find the inconspicuous flight of stairs going up to the hotel compound. This...

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Helpful?
Thank kaganesti
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear kaganesti Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. I note on your comment pertaining your arrival experience via the staircase near Hard Rock Café and I apologize for having caused you frustrations. There are alternative routes to the hotel for guests...

Singapore, Singapore
Reviewed 9 December 2015 via mobile

Stayed at sentosa hard rock for 2 days 1 night in Nov with my baby boy and in laws. Drove from my place to sentosa was a breeze as the carpark was huge and u can park near the hotel itself. Parking is free of you are a guest so very family friendly. Check in process took a while as...

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Helpful?
Thank Kho2317
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Kho2317 Thank you very much for taking the time to share your rave review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations, and the great views of the island greenery. We are in the middle of all of the action, and we have views of the...

Reviewed 7 December 2015 via mobile

The charge for wifi is per hour and the amount is ridiculously absurd!!! However the location is very nice because it's inside the RWS everything is walking distance. Good location! You can approach the concierge if u want to purchase RWS tickets like Universal Studios, SEA aquarium etc. and its discounted. Cool hotel ambiance Lots of swimming pool Very nice...

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2Thank Isobness
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Isobness It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. It is our ultimate aim to amplify your message to the world who appreciates our facilities and service levels. We take pride maintaining what we like to call the "Hard...

Thailand
Reviewed 5 December 2015

Nice hotel and nice room BUT NO FREE WIF if you need Wifi you have to pay 5.35 SGD per hour/per device and for 24 hours will cost 35 SGD i was so surprised that in this time wifi is still chargeable.Never again!!

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1Thank Phakamart
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Phakamart Thank you for your kind words and for the privilege of hosting you during your most recent trip to Singapore. We are thrilled to hear you enjoyed the accommodations as we aim to be the number one GO-TO destination for the whole family with plenty to offer both children and adults. Your comment about our Wi-Fi agreement is...

Singapore, Singapore
Reviewed 5 December 2015

We booked a short trip to Hard Rock Hotel for 2 days. Checking in to the hotel was slow as estimated 1 and a half hour long. After checking in, we went to our rooms and the amenities were clean and new. Our view out of the window was the artificial beach and swimming pool. The day passed quickly and...

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1Thank TTOtaku
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear TTOtaku Thank you for taking the time to share your experience at Hard Rock Hotel Singapore on your recent visit. I just hoped you had more time and opportunity to explore Singapore especially the facilities and the attractions that we have in the resort. It's wonderful to know you've enjoyed the accommodation and I trust that you'd return to...

Singapore, Singapore
Reviewed 2 December 2015

Clean and sleeps 4 people easily (pull out bed and sofa), but no cots were available. Plenty of cable channels to keep you occupied if you are spending time in the room. Down side was that there is a desk, but no chair to sit at the desk. So hard if you need to get some work done. The biggest...

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Helpful?
Thank Akwong28
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Akwong28 It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. We are strategically located for guests to enjoy all our attractions ranging from the famous Universal Studios Singapore, Sea Aquarium, Adventure cove and many more.. I note your comment on...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Singapore offers uniquely designed accommodations with orchestrated service that delivers authentic experiences. Enjoy fashionable dining and entertainment options that combines both five-star service with a rock and roll edge only Hard Rock Hotel Singapore can offer. What’s more, being in a centralised location in the resort means you are minutes away from some of the region’s top attractions, such as Universal Studios Singapore® and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. For those who need to host special events, take your pick from some of the best meeting and conference facilities, as well as an indoor exhibition space, including 30 function rooms and Asia's largest column-free ballroom that seats up to 6,500 guests. ... more   less 

Additional Information about Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: $290 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Asiatravel.com Holdings, Priceline, Orbitz, Travelocity, Agoda, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Singapore staff and other travellers.
26 questions
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Questions? Get answers from Hard Rock Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view rooms have the view. However they also have the noise from the pool area and concerts in the area behind.”
joa376, 21 Apr 2017 | Read review
“Get the end corridor rooms with double beds. Huge.”
LayPengn, 19 Mar 2017 | Read review
“higher floor have better sea view, keep away from the pool side if you doesn't like to wake up early by the kids noise.”
534irist, 16 Mar 2017 | Read review
“Room 462 gets decent lobby Wifi. Music playing 24/7 - if you are a light sleeper, you may want a room further away from the lobby.”
TheYasMan, 15 Mar 2017 | Read review
“A room facing the pool is nice but can be noisy when it is crowded. A quieter room will be the ones facing the greenery and cable cars.”
JustinaLee, 5 Mar 2017 | Read review
5 of 5