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5.0
#7 of 170 hotels in Boracay
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Mandarin Bay Resort & Spa stands proudly in the heart of Boracay at the bustling station 2, boasting direct beach access and the longest swimming pool in Boracay. The resort exudes genuine Filipino hospitality and is committed to delivering exceptional service from every team member to all our esteemed guests.
2 Sunset Road, Malay, Aklan Province 5608 Philippines
Mandarin Bay Resort & Spa
553 reviews
Getting there
Great for walkers
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Mandarin Bay Resort & Spa is celebrated for its sophisticated charm and inviting atmosphere, boasting elegant design and a lively pool scene with music that guests love. Nestled in a prime location, the resort is a stone's throw from the beach and local hotspots, making it an ideal spot for exploration.
While some guests have mixed feelings about the value, citing unexpected costs, the majority applaud the resort for its impeccable cleanliness, luxurious amenities, and friendly staff, despite occasional service hiccups. The spacious and well-appointed rooms are a hit, although a few guests mention noise and maintenance issues.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Modern
Value
Mixed
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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First the accommodation is really indeed great! The furnitures, the ambiance of the room, designs and paintings is very cozy and well-maintained, very clean! On the Reception Area they have a hospitable, very reliant and accommodating staffs. They have the fastest response that I've ever experience. All staffs always greet you wherever you are inside the hotel. Even room attendants and cleaners are very polite and very dedicated on their work. When it comes to emergencies, they will really help you with your needs to the best that they can. People who are working here are guaranteed trained when it comes to costumer service. The place is very relaxing and the breakfast food are very delicious! I am so glad that we decided to stay in Mandarin Bay Hotel. See you next time Mandarin Bay! Thank you for warm welcome to my family! ❤
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Date of stay: April 2024
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Trip type: Travelled with family
Room Tip:Lat pulldown machine or pull up bar sa gym hehehe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded 28 Apr 2024
Dear Getaway12915062387, Nothing makes our work more worthwhile than hearing such wonderful words and recommendations from our guests. Thank you for appreciating the swift service of our guests including in emergency situations. Our trainings value prioritizing our guests and we are glad it reflected in your experience. We hope to welcome your family again in the near future! Sincerely, Ella Navarro Front Office Manager
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Just returned from an amazing stay at the newly opened, Mandarin Bay Resort and Spa in Boracay!
From the moment we got there, we were greeted with the vibrant beats of drums, refreshing welcome drinks, and cold towels. 🍹
We arrived early in the morning, and the staff were kind enough to let us store our baggage and even allowed an early check-in to one of our rooms. Speaking of the rooms, they were pristine, modern, quiet, and free of that "kulob" smell. The absence of carpeting is a plus for us.
We were also pleasantly surprised by the birthday setup, which added a special touch to our stay. 🎂🍰
The resort’s pool was a highlight: cool, inviting, and perfect for a relaxing dip. We couldn’t resist the happy hour cocktails by the pool. 🍸🏊♀️🍸🏊♂️
The staff were friendly and accommodating throughout our stay. Kudos to the team! 👏👏👏
Additionally, the hotel is beachfront, offering free use of mats and towels, and serves a fantastic breakfast buffet that we enjoyed every morning.
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Date of stay: October 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 5 weeks ago
Hello 639lalainep Thank you for choosing the Mandarin Bay Resort & Spa, "At the Heart of Boracay," We trust you returned home safely and greatly value your positive feedback that exceeded your expectations during your recent stay and birthday celebration. We are delighted that your stay exceeded your expectations and thoroughly enjoyed our amenities and services. It is our priority to ensure you feel valued throughout your stay. We eagerly anticipate your next visit to Boracay and are committed to being your top choice for an unforgettable vacation experience. Best Regards, Colin Healy General Manager
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During our recent family getaway to Boracay, my wife, our one-year-old, and I stayed at Mandarin Bay Hotel. The staff’s warm hospitality made us feel right at home, and the pristine rooms were both comfortable and spacious, accommodating our needs perfectly. The hotel’s direct beach access was a blessing, allowing us to enjoy the beautiful shoreline effortlessly. We particularly appreciated the birthday surprise for my wife, the delightful breakfast buffet, which offered a variety of options to start our day. The pool area was a serene spot where we could relax while our little one splashed around safely. Overall, it was a memorable experience that we would highly recommend to other families seeking a comfortable and enjoyable stay in Boracay. Special thanks to Ms. Rose for assisting us. We will definitely come back.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 2 weeks ago
Dear Allendesuu, Thank you for choosing the Mandarin Bay Resort & Spa, "The Heart of Boracay." We trust you returned home safely, and we sincerely appreciate your invaluable feedback. We are pleased to learn that your recent stay exceeded your expectations and that you enjoyed a remarkable experience during your vacation and birthday celebrations. It is our commitment to deliver unforgettable experiences, and we are proud that you thoroughly enjoyed our amenities, as emphasized in your review. Our dedication to providing warm and genuine Filipino hospitality, as demonstrated by Rose, is a standard we uphold vigorously. We believe every guest deserves to feel valued and cherished, and we achieve that consistently. We are ready and eager to welcome you back to Boracay, looking forward to continuing to be your top choice for extraordinary vacation experiences. Best regards, Colin Healy General Manager Mandarin Bay Resort & Spa
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“Embracing the Extraordinary Experience Beyond Traditions” at the newly-opened Mandarin Bay Resort & Spa. Their slogan says it all. I staid in a Grand Deluxe King Room (Room 243) with a great pool view (the biggest pool in Boracay) and also tried their top-notch Prime Rib Buffet from 6pm to 10pm which now costs PHP 1,499 (in-house guests have a 10% discount). Minor issues include the lack of knowledge around displayed wines/wine prices and the at times slow service (e.g. needed multiple reminders for coffee refills). Special thanks to Eunice for giving us a very insightful tour of the different room and suite categories. Overall, a great addition to Boracay.
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Date of stay: June 2024
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 12 June 2024
Dear germie1976, Good day from the Mandarin Bay Resort & Spa, right "At the Heart of Boracay"! Firstly, thank you for choosing to stay with us at the Resort, and we were able to deliver a memorable “Five Star” experience during your recent stay with us. Thrilled to hear about all your experiences at the Resort and that our team members went above and beyond in displaying genuine Filipino hospitality which made a lasting impression, on you. Highlighting Eunice who went above and beyond. We appreciate all your constructive feedback, regarding points of service throughout your stay, this will go a long way towards the continuous improvement of the overall customer service experience offered to our guests throughout the resort. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, being your resort of choice here in Boracay. Warmest regards, Colin
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All of the staffs are welcoming and very accommodating, starting with the sg, front desk mentioning Ms. Shaira, Ms. Jan and the other girl duty with Ms. Jan.
Every night they would put a pastry inside our room and clean it up as well.
This is my second time visiting boracay but I would recommend mandarin bay for their service and accommodation. Worth every pay.
Their food is also nice and mr. Sammuel who assisted us during our lunch is very helpful.
But everyone in the hotel is very accommodating even the staff from the bar, the pool attendant i forgot their names are very kind and welcoming because of their smiles.
Thank you for accompanying us. The hotel were able to make this vacation extra special and easy.
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Date of stay: July 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 3 July 2024
Hello francinebU8569UM Greetings from the Mandarin Bay Resort & Spa "At the Heart of Boracay" Appreciate you choosing to stay with us on your recent vacation, and sharing all your experiences with the way that the team members at the resort were attentive to all your requests throughout your stay, as mentioned in your review, in going above and beyond and making you feel valued and welcomed as our guest. Thank you for the positive feedback on the resort amenities. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, being your preferred resort to stay in Boracay. Warmest regards, Colin
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Let me start with how welcoming the hotel was when we arrived. Welcome drinks and cold towels were offered. The check in time was at 3 pm and we had arrived at 12 pm. They offered that we can already use the pool while waiting for check in. They even sent a msg saying the room is ready by 2 pm so they gave us an early check in. It was my birthday and they had prepared cake and balloons even cake towels and swans on the bed. A greeting on the cake plate and on the TV screen as well. There was a personally written letter and I was so happy. The bed was heaven, great water pressure, hot and cold shower and bath tub. Clean and large room. And a great view of the pool and the beach. The pool was amazing, the buffet as well. Ordered drinks and more. This hotel has top tier customer service. Staff greet and smile at you and even the manager made sure each guest was taken cared of. Even at check out they still offered cold towels while I was waiting for my airport transfer and even granted my request for a late check out. I would definitely say this hotel was one of the best hotels I had stayed at and would come back again.
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Date of stay: November 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 4 weeks ago
Hello lynnolivetabigue, Thank you for choosing the Mandarin Bay Resort & Spa, "At the Heart of Boracay." We trust you returned home safely and genuinely appreciate your glowing feedback, which confirms that your recent stay exceeded all expectations along with the chance to celebrate your birthday with us. We are excited to learn that your experience was unforgettable and that you fully enjoyed our exceptional amenities and services. We ensured that you felt valued and cherished throughout your stay, as you highlighted throughout your comprehensive review. Looking forward to your next visit to Boracay and are determined to remain your top choice for an extraordinary vacation experience. Best Regards, Colin Healy General Manager
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We had an amazing time here at Mandarin Bay Resort and Spa. From the moment we walked in, we felt like a valued customer, they greeted us with a warm welcome and they very polite. Eunice welcomed us like we knew each other, she is very friendly and she made sure that we feel relaxed while waiting for our room. All staff went above and beyond to make sure our needs were met, and they even took the time to personalize our experience. We had dinner at La Fiesta and the food is superb!! They also have a great singer that made all guests entertained.
No words can express how happy we are during our stay. This is the only hotel that made us say “WOW! Grabe the best ang customer service. Walang katulad”
Definitely recommended and will surely get back again on our next vacation here in the Philippines.
Thank you for setting the bar so high for exceptional customer service!
Special thanks to Eunice, Cath and Frency and to all the staff of Mandarin Bay Resprt and Spa.
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Date of stay: May 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 18 May 2024
Dear Y4338VXmariannej, Good day, Thank you for choosing to stay with us at the heart of Boracay the Mandarin Bay Resort & Spa. We are delighted to receive your guest review and the positive feedback related to the services and facilities at the resort. More to the listed team members who went out of their way to make your stay a lasting memorable experience as highlighted throughout your review. Once again thank you for choosing to stay with us at the Mandarin Bay Resort & Spa, we look forward to welcoming you back to the paradise Island of Boracay. Best Regards, Colin
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Mandarin Bay Premier in Boracay is an oasis of luxury and comfort, setting the bar high from the moment you step off the plane. The seamless pick-up from the airport whisked me away to a world of unparalleled hospitality. From check-in to check-out, the staff exuded warmth and professionalism, making me feel like a valued guest throughout my stay.
Security is paramount here, with visible guards ensuring peace of mind at every turn. The secured elevator access adds an extra layer of safety, allowing guests to relax and enjoy their time without worry.
The buffet breakfast is a culinary delight, offering a tantalizing array of options from savory to sweet, accompanied by a variety of coffee selections to satisfy even the most discerning palate. Dessert for breakfast? Why not, when it's this delicious! (Shout to the following staff in the dining room : Nancy the supervisor, Patrick the awesome guy that always assisted us in our dining experience and Whayne the OJT)
As for the accommodations, cleanliness is impeccable, and the rooms are a sanctuary of tranquility. (Shoutout to Kenneth that always makes our room clean everyday) The warm welcome from the staff upon arrival instantly made me feel at home, setting the tone for a truly unforgettable stay.
Mandarin Bay Premier in Boracay exceeded my expectations in every way, and I cannot wait to return.
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Date of stay: March 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded 18 Apr 2024
Dear emzo1986, Thank you for your glowing review of our hotel, especially with your relaxing experience in the property, service excellence of our staff, and our buffet breakfast! Thank you for highlighting our staff Nancy, Patrick, Whayne, and Kenneth. Your kind words will be shared with the team for continued inspiration for excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Ella Navarro Front Office Manager
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Mandarin Bay Resort & Spa is an excellent choice for a group of friends looking for a more relaxed, luxurious, and scenic spot to stay in Boracay. Its quieter location in Station 2 provides a tranquil retreat, yet it’s close enough to enjoy the island’s nightlife and adventures. The spacious accommodations, good service, and wide range of activities make it a great choice for groups looking to bond while having access to the best that Boracay has to offer.
Whether you're looking to chill on the beach, go on an island-hopping adventure, enjoy swimming in the longest swimming pool in Boracay , or explore the local nightlife, Mandarin Bay offers everything a group of friends would need for a memorable and quality vacation.
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Date of stay: November 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 2 weeks ago
Hello franciscoiib Thank you for choosing the Mandarin Bay Resort & Spa, "The Heart of Boracay." We hope you returned home safely and are truly grateful for your invaluable feedback regarding your recent stay, which reflects that your visit surpassed your expectations. We are thrilled to learn that your experience was unforgettable and that you relished our exceptional amenities and the authentic Filipino hospitality we continually strive to provide. Our mission is to ensure every guest feels appreciated and valued throughout their stay with us. We eagerly anticipate the chance to welcome you back to Boracay, as we aim to be your preferred destination for an extraordinary vacation experience. Best Regards, Colin Healy General Manager
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Very hospitable staff, room is huge and clean. We liked the food from La Fiesta and the excellent service of hotel staff. Their pool is also well maintained plus they provide floaters and unlimited use of towels. We also enjoyed the pool bar with their superb mune and drinks. Will definitely come back here again. Highly recommended. Thank you mandarin for making our stay very memorable for our lil ones.
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Date of stay: September 2024
Value
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Location
Cleanliness
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 15 Sept 2024
Hello noneofyourb531, Good day from the Mandarin Bay Resort & Spa "The Heart of Boracay"! We're delighted you chose to stay with us during your recent visit to Boracay. We are grateful for sharing such fantastic feedback about your experience with us. We are thrilled to hear that the exceptional service you received made you feel incredibly valued and cared for by our team members throughout the resort, highlighting the services and food quality available. We eagerly look forward to welcoming you back to the Mandarin Bay Resort & Spa, your preferred resort in Station 2, Boracay!" Warmest regards, Colin Healy General Manager
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