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Shangri-La's Boracay Resort & Spa

2,952 reviews
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Traveller (3991)
Room & Suite (1197)
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Overview
  • Excellent79%
  • Very good14%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“chi spa”(98 reviews)
“private beach”(271 reviews)
“adventure zone”(72 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Shangri-La's Boracay Resort & Spa
Special Offer: Another Night On Us
Hotel deals
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,952)Write a Review
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11 - 15 of 2,397 reviews
Reviewed 2 weeks ago

1. Kudos to the staff for always anticipating the needs of their guests without us having to ask for it. Very friendly staff. Special thanks to Marielle from the Cielo bar. 2. The breakfast buffet was incredible! The food tasted really good. One suggestion though:...More

1  Thank Jon C
Response from Anne B, General Manager at Shangri-La's Boracay Resort & SpaResponded 2 weeks ago

Dear Jon C, Thank you for the excellent review, and I do very much appreciate all the points you’ve raised, especially your suggestions for the drinks during breakfast and the buggy. I’ll be sure to share this with the team for further improvement of the...More

Reviewed 2 weeks ago

we spent 4 nights at the hotel and wished we had more time. nice big rooms with lovely views and a huge spread for breakfast. the hotel has its own private beach and the also provides free shuttle drop offs and pick ups to the...More

Thank Sonali S
Response from Anne B, General Manager at Shangri-La's Boracay Resort & SpaResponded 2 weeks ago

Dear Sonali S, I’m very happy to know that you and your family had a wonderful time at the resort over the holidays. The Adventure Zone and Entertainment Center are truly ideal for the kids, and I agree that Chi Spa is definitely a must-try!...More

Reviewed 2 weeks ago

If you expect high level of service, very good food and entertainment don't stay at Shangri la. During Christmas holidays not enough staff and sunbeds, very poor activities for adults and kids. The rooms are nice and the location is beautiful with a very nice...More

Review collected in partnership with shangri-la.com
3  Thank mathieu m
Response from Anne B, General Manager at Shangri-La's Boracay Resort & SpaResponded 2 weeks ago

Dear mathieu m, I am very sorry to know that we did not manage to meet your expectations during your stay. I understand how frustrated you must have been, and I do offer my apologies for the inconvenience this must have caused you and your...More

Reviewed 2 weeks ago via mobile

Trip of a lifetime turned into a complete NIGHTMARE. I would love to be able to give a complete review of the ShangriLa Boracay but unfortunately my reservation was deleted from their system. After booking the room on their website in August nearly six months...More

3  Thank Brian D
Response from Anne B, General Manager at Shangri-La's Boracay Resort & SpaResponded 2 weeks ago

Dear Brian D, I am so very sorry to read about your experience, and really do apologize for the hassle and inconvenience this must have caused you. We always strive to create a highly engaging experience for every guest from the point of reservation, and...More

Reviewed 2 weeks ago

The main argument for Shangri-La Boracay is that it is one of the best options in terms of location (quiet and private beach) and best of service on Boracay. Boracay as a resort island is a train wreck, so better look somewhere else if you...More

5  Thank Sean S
Response from Anne B, General Manager at Shangri-La's Boracay Resort & SpaResponded 2 weeks ago

Dear Sean S, I truly am very sorry to read your review that we did not manage to meet your expectations, and that we were not able to create a highly memorable and wonderful experience for you during your stay. It is always our priority...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
USD 415 - USD 960 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Boracay
#4 Spa Hotel in Boracay
#5 On the Beach Hotel in Boracay
#5 Luxury Hotel in Boracay
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 415 - USD 960 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Boracay
#4 Spa Hotel in Boracay
#5 On the Beach Hotel in Boracay
#5 Luxury Hotel in Boracay
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (3991)
Room & Suite (1197)
Pool & Beach (812)
Dining (363)
Hotel & Grounds (2243)
Bathroom (113)
Family and Play Areas (44)
Business Centre & Event Rooms (21)
Questions & Answers
Ask a question
KraZkatlady
8 January 2018|
AnswerShow all 3 answers
Response from Sonali S | Reviewed this property |
we had free pick up to and fro the caticlan airport.
0
Votes
SmokeyDJ
2 December 2017|
AnswerShow all 3 answers
Response from Jeremy M | Reviewed this property |
Hi Smokey, Shangri-La does have a list of activities for kids 9+ in their website but you can have your kid/s participate in most of them with your guidance. At the adventure zone, kids can play with different stuff... More
0
Votes
Room Tips
"For family our room 423 above ballroom was excellent as provided a safe garden outside sitting area!"
Read review
"Very a villa for absolute luxury otherwise a suite is perfect"
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"All rooms are wonderful, with the pool villas and tree-house villas being our favorite"
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"If you want a better ocean view, choose the premier seaview room. The deluxe seaview room only offers a..."
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