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Empire Suites Hotel

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118 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Reviewed 4 days ago NEWvia mobile

My family likes the room and it's cleanliness. It's peaceful. We checked in today as we celebrate my birthday. 😘I'll be recommending this hotel to my customers' and co travel agencies to include this hotel at their package. Thumbs up!

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Helpful?
Thank Caroline D
Manila
Reviewed 1 week ago via mobile

Tried Empire Suites because of the proximity to our Puerto Princesa office. What's going for it for business travelers is that it is centrally located in the City near the Provincial Capitol. It is located near banks, business establishments, restaurants etc. it is also affordable. Room & bathroom amenities are complete, not exactly premium quality, but value for money. Wifi...

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Thank mike321ph
Amman, Jordan
Reviewed 1 week ago via mobile

The hotel is quiet and all staff members are respectful and try to provide you with the best services. The hotel is in the hear of the downtown, close to malls, cafes, local & international restaurants and medical services. The rooms are relatively clean fit for two persons, the path room is clean and have the basic requirements. WiFi is...

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Thank Nabilsupernet
Reviewed 1 week ago via mobile

the hotel staff were very welcoming and accommodating. welcome drinks were provided, shuttle to and from the airport were provided on time. PRIME LOCATION -it is located 5 mins from the airport smack right in the city center near city hall, banks (maybank, unionbank, landbank, bdo etc), food chains (giligans, ka inato, jollibee, shakeys, mcdo, chowking, mang inasal and a...

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Thank Dawn V
Doha, Qatar
Reviewed 2 weeks ago via mobile

Wonderful place in the heart of the city near junction 1. Great location surrounded with restaurants, cafes and shops. My friends and I booked 3 bedrooms for 2 nights, but when we check the room, we found 2 beds and 1 small bed which can not accommodate us. Jet in the reception helped us by giving us other room with...

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Thank Abu_Firas_11
Tokyo Prefecture, Japan
Reviewed 2 weeks ago via mobile

Stayed here for two nights. We liked the spacious room and the staff provided good service. But we had a few concerns during our stay. They definitely need to install hooks where we can hang the towels and clothes to dry. Two hangers in the closet is not enough...we are a family of four. The room we stayed at was...

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Helpful?
Thank taray83
EmpireSuitesHotel, Manager at Empire Suites Hotel, responded to this review

Dear taray83, Warm greetings! Thank you very much for taking time and writing us your review and letting us know your concerns, this will be very much helpful for us to further improve our services. In behalf of all the staff and the management of Empire Suites Hotel, we would like to sincerely apologize for the inconvenience that happened during...

Reviewed 2 weeks ago via mobile

We stayed here for 3D/2N. We were picked up from the airport by the hotel shuttle; less than ten minutes later, we've arrived at the hotel. The hotel is situated within the city center so nearby resturants and establishments are within walking distance. (There's nearby drugstore/convenient store that we are very much thankful for) As for the hotel facilities, it...

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Helpful?
Thank Ivan R
EmpireSuitesHotel, Manager at Empire Suites Hotel, responded to this review

Dear Ivan R., Warm Greetings! Thank you very much for taking time and writing us your review. Your comments are important to us to further improve our services that we provide to all our valued guests. I would also like to send you our apologies for any inconvenience that happened during your stay with us. And we are coming up...

Reviewed 2 weeks ago via mobile

Upon check in, the receptionist told us that they will serve the welcome drinks in our room but unfortunately no welcome drinks delivered. It's not an important thing but don't let the customer expect it. One thing is other guest made a request that they want our room that already reserve for us, then without asking our permission they change...

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Helpful?
Thank Ariel T
EmpireSuitesHotel, Manager at Empire Suites Hotel, responded to this review

Dear Ariel T., Warmest greetings! In behalf of all the staff and the management of Empire Suites Hotel, kindly accept our sincerest apologies for the inconvenience that happened during your stay with us. Thank you for taking time and letting us know your concerns, this will be greatly helpful in our continuous efforts to improve the quality of service we...

Reviewed 3 weeks ago via mobile

Rooms are marginally clean, wifi is crumby at best when it's working and the water is either to hot or to cold while showering. Plus every night you can hear the loud music from the bar. Now fir the positives. It's modern so no need to ruff it the lobby is pretty and the staff are very pleasant.

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Helpful?
Thank Shawn C
EmpireSuitesHotel, Manager at Empire Suites Hotel, responded to this review

Dear Shawn C., Warm greetings! We would like to thank you for taking the time and writing us your review. Your comments are important to us for us to be able to improve our quality of service. We also like to apologize for any inconvenience that happened during your stay with us and your concerns will be taken care of....

Reviewed 3 weeks ago via mobile

Location was excellent, close to the pier, airport, and some of the top listed restaurants. If you decide to rent a car, you won't have a problem cause they have a few parking slots. We stayed in a family room, it was complete, they kept it clean, and very spacious. One thing I noticed though there was no towel rails/holder...

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Helpful?
Thank Jessa B
EmpireSuitesHotel, Manager at Empire Suites Hotel, responded to this review

Dear Jessa B., Warmest greetings! In behalf of the management and all the staff of Empire Suites Hotel, we would like thank you for taking the time to give us your review. We also apologize for any inconvenience that happened prior to your arrival, res assured that your concerns will be properly taken care of. Thank you again, and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Free Parking
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Empire Suites Hotel is a fresh and modern hotel located in the heart of the city of Puerto Princesa, a mere 3 minutes away from the airport. You can shop, dine, and entertain yourself after a short distance's gait. All are available within walking distance from our Hotel. ... more   less 

Additional Information about Empire Suites Hotel

Address: Rizal Avenue | Crn P Vicente St, Puerto Princesa, Palawan Island 5300, Philippines
Region: Philippines > Mimaropa > Palawan Province > Palawan Island > Puerto Princesa
Price Range: $32 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Empire Suites Hotel 3*
Number of rooms: 38
Reservation Options:
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Also Known As:
Empire Suites Hotel Palawan Island/Puerto Princesa
Hotel Style:
#5 Spa Hotel in Puerto Princesa
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Questions & Answers

Here's what travellers have asked, with answers from Empire Suites Hotel staff and other travellers.
2 questions
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Questions? Get answers from Empire Suites Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If the elevator is working, choose 4th flr for good wifi connection and Globe signal”
 of 5 bubbles einjel29, 8 Sep 2016 | Read review
“away from the road and bars”
 of 5 bubbles iGURUt, 27 Jun 2016 | Read review
“Choose the hotel that is accessible”
 of 5 bubbles 50jennya, 8 May 2016 | Read review
“ask for a room at the back and organise the free airport transfers.”
 of 5 bubbles G5125FTandreaw, 13 Jan 2016 | Read review
“Book transfer time in advance”
 of 5 bubbles 290michael, 8 Jan 2016 | Read review
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