I have a reservation which has been indicated as 'non-refundable' which I was adamant to book because I have no intention to cancel nor modify the reservation. However, due to their local lock down, people can't access the island on the dates I've booked the reservation, and was told that they couldnt accommodate me either. They wont even refund not a single cent for the accommodation, ans was given the option to rebook within this year. Great, now I have to spend thousands of dollars for plane tickets just to avail the resort. It's pure greediness. This kind of circumstance is not any of the guest's fault, not unless they would want us to disobey the travel ban just to avail the reservation
The place is awesome.service is really good..food is great too..our beach villa is so huge that is mind blowing😊..was surprised with the monkeys !🤪 Definitely I will come back soon..highly recommend..
Not only they chose not to serve alcoholic beverages, but also you are not allowed after 5pm to go to the city to buy any!!! This is because, supposedly, “the coast guard does not allow their boat to cruise at night”!!! THIS SHOULD BE WRITTEN WITH CAPITAL LETTERS ABOVE THE HOTEL NAME EVERYWHERE AND THEY DON’T EVEN MENTION IT IN THEIR POLICY, LET ALONE THEIR RESERVATION EMAILS!!! I wonder, if there is a health issue -God-forbid- would their boat be allowed to go to the nearest hospital?
Whilst in El Nido, one of the major things you simply should do is stay in one of the island resorts. And for quite a while, it seemed like the options have been limited. So when we discovered Matinloc, we could not have been happier. The island and its beach front is ”jawdroppingly” STUNNING. The first time our speed boat slowed down as it prepared to stop near the island’s entryway, we were speechless. (+) Food and drinks were very tasty Rooms were comfortable Loved the laid back and private vibe The view and the marine life in this area are simply priceless (-) Decor can still be improved - lacks personality and style All toilets in this property had ill-fitting toilet seats. You should know that this resort does not serve alcohol but they allow you to bring your own stash with no corkage fees. We did not mind at all—who wants to pay for overpriced cocktails anyway. …
Pros . Beautiful resort. . Weather was fantastic. . Secluded from the busier El Nido. . Nice clean rooms. . Good food. . Good beach and pools. . Good snorkelling. Cons . No alcohol which was only made clear when we had booked (which was non refundable). That said you could get it delivered from El Nido on the boat transfers. . Boarding the boat from the pier was very dangerous. Especially when seas are rough. Not suitable for the elderly or less mobile or those who are pregnant. . The dive company with whom they are partnered with are not very professional. Also they would not let any other dive company dock at the pier. . Going to or from el Nido, outside of arrival/departure, came at a cost of PHP500 per person, even if the boat was travelling. . Wifi not very strong but this not too much of an issue given where you are. …
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