They treat you like royalty and they will make you feel at home. They offer different food options and even my gluten-free diet was well taken care of. The rooms are large and clean, equipped with everything you need. I also love the CBTL coffee machine. The pool are is beautiful. A special thanks to the OIC jen zafra, she's very courteous. Service is superb and won't forget the good taste of their welcome drinks. Thus, highly highly recommended!
Facilities are good as what should be expected from high tier destination island resort. Nice pool area and gym, indeed a great customer service. Contacted front desk which they promptly addressed. Then we checked out, the general manager, Ms. Jen (saw on her name badge) was nice enough to gave us parting gift - a hut made from coco leaf that is very unique and lovely. Overall, I'd recommend this place.
Few years ago, I visited Lagen with my family and was not impressed at all. Food wasn’t great, place wasn’t clean and it felt like a renovation was long overdue. Then, I visited Pangalusian right when it was newly opened. It was okay. This year, with all the good reviews, I wanted to go with my husband since he’s never been to El Nido and possibly plan our renewal of vows; however, just booking is a pain in the butt. First, they take forever to respond and when they do, they route you to a different sales/reservations officer so it’s like a new conversation all over again. Finally, someone assisted me...and she even offered a free upgrade. I was ready to book. Then, when I got my confirmation, she said she made a mistake because she was assisting another client as well and cannot give the upgrade we initially agreed upon. The price difference is only P5000/$100 for the whole trip, which is really very minimal if you’re already spending that much. I would have thought that they would honor it since it was their mistake to begin with, but they didn’t. No luxury at all. Don’t waste your money here. Just go with Amanpulo. Excellent service and their food is much better too.…
My family stayed here for christmas and new year holiday. Its our first time to stay in this fantastic paradise resort. Its indeed a memorable holiday. Resort people are very accomodating, Ms Jen the manager is very friendly. Thank you for your warm greetings and assistance, you made our vacation easier. Foods are great, rooms are clean, beach and pool are awesome. We will definitely comeback here next holiday.
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