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HOTEL STYLE
Trendy
Mid-range
Languages Spoken
English, Filipino
Property amenities
Secured parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Hiking
Free airport transportation
Spa
Wifi
Yoga room
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Foot massage
Full body massage
Hand massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Location
Km 279 National Highway Barangay Villa Libertad, El Nido, Palawan Island 5313 Philippines
Charlie's El Nido
4.7 reviews
Getting there
Car recommended
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Charlie's El Nido hotel offers a dynamic experience, where the atmosphere can range from lively, with its loud music, to pleasantly tranquil during dining. The staff's friendliness and efficiency, along with a praised shuttle service, contribute to the hotel's commendable service. While cleanliness is generally well-regarded, some guests feel the maintenance could better reflect the hotel's four-star status.
Its location, though serene, may be too isolated for some, yet its proximity to the airport and beaches is a bonus. Room experiences are inconsistent, mixing critique and commendation. The hotel's value and amenities receive mixed feedback, with shuttle frequency being a point of contention for some guests.
Location
Remote
Atmosphere
Rowdy
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Our stay at Charlie’s El Nido was a wonderful experience overall, with several standout features that made it memorable. The transfer service to and from the airport and the town was incredibly convenient, and the concierge team was excellent at arranging tours and spa appointments. Speaking of the spa, it was amazing. I regret not indulging in it every day!
The hotel itself offered a mix of experiences depending on the type of room. We stayed in a luxurious pool-access room, which was spacious and perfect for couples, though the bathroom had an unpleasant smell whenever the exhaust fan was turned on. On the other hand, we noticed that the two-bed rooms were significantly smaller and had more of a hostel vibe, making the hotel feel like it caters to two distinct types of travellers.
The highlight of our stay was definitely the food. The breakfast was outstanding, with a dedicated Filipino food booth every morning serving some of the best local dishes we’ve ever had. The pool was another favourite spot, large and inviting, though the water was a bit chilly.
The hotel’s location also worked well for us. There’s an excellent burger place just a 2-minute walk away, and while some guests mentioned walking to Lio Beach, we opted for the hotel’s complimentary transfer service instead. Overall, despite the price being on the higher side, it’s a reflection of El Nido’s general pricing, and the experience made it worth it.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:You need to use the transfer or tricycles to get to town
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Team, Other at Charlie's El Nido
Responded 12 Dec 2024
Dear alehealgram, Thank you very much for your standout review! It is heartwarming to know that you have enjoyed our warm brand of service during your stay at Charlie’s El Nido. We truly appreciate that you took great efforts to sit down and write your wonderful feedback for the team. Charlie’s El Nido, indeed, is equally inspired by your valuable comments as we try to reassure our commitment for outstanding service, warm friendly smiles, and consistency in creating a memorable stay for our hotel guests. The rest of the team are looking forward to welcoming you again soon. Stay safe and Healthy!
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It was our first time in El Nido and we booked at Charlie's.. There are few things that are really remarkable in this hotel. 1. The service is not just your basic hotel/resort service, all of the staff are doing the extra mile. They are kind to recommend you to restaurants that they think is good. They have been very prompt aswell when we request for something. They also give you cookies whenever they fix your room. The service is personalized. Its not generic. 2. The location is also in the middle of El Nido, either you wanna go north to Nacpan or to the town, it would only take you minutes away. In travelling to El Nido, you will be needing a lot of tricycle ride, van or shuttle services which are being provided by the hotel at a cost except for the shuttle service that is free and with scheduled trips. 3. Cleanliness is superb, the white linens, white slip ons and ofcourse, they rooms and bathrooms are being sanitized with "lysol" you know its clean when they clean it with a brand. ;) 4. The Food and drinks!!!!!!!! You will get the best of Filipino food, their pork bagnet kare kare is good. They also serve breakfast, buffet style beside the pool. Its so inviting. One drink that i really like is the pineapple mint drink, its so refreshing.
Overall, we had a pleasant and memorable stay at the hotel. I dont usually write reviews but with the experience that we had, charlies hotel made our stay very memorable and very pleasant. Kodus to the staff and management. I hope to be back soon!
Sid
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Management Team, Other at Charlie's El Nido
Responded 22 Dec 2022
Dear 191sidneyp, Thank you very much for your generous 5-star review! It is heartwarming to know that you have enjoyed our warm brand of service during your recent stay at Charlie’s El Nido. We truly appreciate that you took great efforts to sit down and write your wonderful feedback for the team. Charlie’s El Nido, indeed, is equally inspired by your valuable comments as we try to reassure our commitment for outstanding service, warm friendly smiles, and consistency in creating a memorable stay for our hotel guests. The rest of the team are looking forward to welcome you again soon. Have a healthy holidays ahead!
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We spent two nights at Charlie's during our trip to El Nido. The room was clean and the large balcony overlooked the pool. As soon as we entered the room, a welcome drink was brought to us, so we enjoyed it while relaxing on the balcony. We requested an extra bed as we were a family of four, but the room was spacious enough that we didn't feel cramped. (However, the extra bed was only a mattress, not a bed...) The breakfast buffet was also satisfying. Also, the hamburger we had for lunch was delicious. The pool was small, but it was enough to swim and relax on the beach chairs. There is a shuttle bus to the town and El Nido Beach, so we recommend checking the timetable at the entrance when you check in. Compared to other hotels, I felt that this hotel had good value for money.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Charlie’s El Nido was not a good one, which is shame as this was one of the hotels we were looking forward to the most.
Upon arrival the complimentary airport pick up service was coming an hour and a half after our landing time so we decided to get a trike instead. This was an error and the staff gave us strange looks and an attitude for not waiting. Unfortunately this was just the beginning of the problems.
When we got to our room, we discovered quickly that the fridge wasn’t working, the safe was also broken. The flip flops in the room were used and the Bathroom smelt terrible (poor sanitation/sewage) and the floors were very dirty leaving our feet actually black. The shower also was broken and had to be replaced when we went out. All these things are basic cleaning and maintenance and it is not what we expect from a 4 star hotel, especially for the price we paid.
Our room. (213) Away from others and next to generator room/janitor cupboard which was very loud especially during blackouts and when being used frequently by staff. The room also had 2 extra single beds on either side, which didn’t fit. There was birds in the hallway all of the time which are very loud, they left bird droppings all over the walls and made coming in and out of the room comical trying to avoid them.
Breakfast buffet had little to no choice, food is all left uncovered and is neither chilled or heated, we ate out for the duration of the stay. We also had a call from the front desk one morning just to tell us that the breakfast buffet was still open, we had our DND sign on and we did not ask for this.
Room service took two hours for just fries. We had to call to ask again. There weren’t any towels left at the swimming pool one of the days, again we had to ask multiple times.
The location is not the best, it’s near to Lio Beach (not walkable) but it is far from town. The bus schedule is quite irregular and we thought there could be a few extra shuttles in the afternoon (no shuttles between 12:00 and 17:00)
Staff made us feel like we were an inconvenience and seemed they really didn’t care, some responded to us with an attitude and were not helpful.
We’re sad to say we wouldn’t recommend anyone to stay here and it really did taint our stay in El Nido.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Management Team, Other at Charlie's El Nido
Responded 6 Mar 2024
Dear NikitaSAunders09, Thank you for taking the time to share your experience with us. Although an apology will regrettably not alter your experience, we extend it with all sincerity. We are very sorry to hear that we failed in some areas on our services to provide you the best guest experience during your stay. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy
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Charlie's El Nido wasn't worth what we paid. The main issue was our room. We booked a superior queen based on the pictures. Those pictures showed a spacious 300 sq foot room with a dedicated sitting area. What we got was a cramped and dated room with limited storage options and no place to sit other than the bed.
When I asked the front desk if we were in the correct room, I was told that's what we booked.
Clearly, the pictures were very misleading.
During our 3 night stay, we also had to deal with consistent blaring music at the pool area (sometimes the bar music would compete with the speakers at the pool so l needed noise canceling headphones to drown out the music), a series of power outages that flooded our room with emergency light at 2 and 4 am in the same night, early morning roosters as the daily wake up call, and a breakfast buffet that was mediocre.
The location is also far away from town so plan on timing the hotel shuttle or taking a tricycle for 300 pesos each way to town.
Also to note is that the guests were on the younger side so we would hear them heading back to their rooms at very late times. It was hard to sleep through the night with them opening and closing doors at 2-3am. That's not the hotel's fault but is important to note if you're looking to relax after a day exploring the islands around El Nido.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Management Team, Other at Charlie's El Nido
Responded 26 Apr 2024
Dear SeaJonathan, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements. Indeed you might find the picture misleading , However room size is also part of the information upon confirming your booking to manage guests expectations. Power outage is beyond hotel control as Power supply in El Nido is every hotel concerns, thus hotel genset is provided to ensure guest comfort is not compromise during power outage. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
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Very poorly organised hotel. Staff tried to check our family into a family room in front of building work being carried out. Unfortunately, I had to be assertive and inform the manager that the hotel either arranges a suitable room where our children will be well rested or we will cancel our booking. Manager was empathetic and arranged a suitable room. But, this should never have happened in the first place. The restaurant is extremely unorganised. On 2 occasions, we ordered our food and were blatantly given something else. The response was "unavailable". Again, I had to speak to the management. It's just unacceptable to be ordering something and yo be given something else without consulting with the guests. The staff try their best to resolve things quickly but these problems should never happen in the first place. If you're looking to book accommodation with your family, I wouldn't recommend you to visit this place until there is evidence of things improving. I certainly will never be coming back again.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Team, Other at Charlie's El Nido
Responded 28 May 2024
Dear Mohammed_Hayder, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
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A decent hotel in El Nido, service was pretty good, our room was clean and serviced everyday. The only issue we had was the lack of water pressure with the shower (basically drips). It was real bad one night that I had to ask my wife to use the bidet hose to spray me when the shower completely stopped dripping and I had soap and shampoo all over. Also be advised, you have to rent the beach towels if you have to take them offsite to island tours. Better yet, bring your own beach towels.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Bring your own beach towels if you don’t want to pay P200/ea rent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Management Team, Other at Charlie's El Nido
Responded 11 May 2024
Dear 9edo, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements and apology on whatever inconvenience during your stay. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
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The most wonderful hotel with lovely staff. We choose rooms with balconies which is so worth it. I love a cup of tea in the morning looking out at the mountains and rice fields around. The rooms are really large and kept very clean. Great night's sleep. We had breakfast included during our stay which we really enjoyed .There was plenty of fruit and either yoghurt or overnight oats to have with. You can always ask for more of anything. The egg station was a good option. There were waffles and a range of bread and cake! If you don't want the general coffee you can always order a special coffee from the bar. Every day there were a selection of Philippine foods to try which we enjoyed
There are 2 pools which are kept very clean and plenty of beds to lounge close to the pools. You can also order cocktails during happy hour next to the pool
Although Charlie's isn't in the town of El Nido the hotel runs an excellent shuttle service to the town and local Lio beach. We frequently used this but did walk down to the Lio beach. They will also pick you up from the El Nido airport. The return shuttle goes on till 10 pm so ample time to have dinner in town
We would use the shuttle to get into town and then take a tricycle to another beach called Vanilla (proper name is Marimegmeg) We did also organise a taxi to take us to Nacpan beach through the hotel. All the beaches we visited Lio, Marimegmeg and Nacpan are special in their own way - either really natural or natural but had lovely bars and lunch places
It is so worth taking a boat trip which the hotel can help organise for you. They take you to the office where you are taken to the boat. Trip A was our choice which included snorkeling - incredible to visit little islands and canoe around the big lagoon
The staff are the amazing part of this hotel being so attentive, helpful and friendly - you are always greeted with massive smiles.
I would highly recommend this hotel
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Have a balcony room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Team, Other at Charlie's El Nido
Responded 31 Aug 2023
Dear 22FayE, Thank you very much for this excellent review and taking a time to share your feedback on TripAdvisor. We are thrilled to know that you have enjoyed your recent stay at the resort. We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one. Looking forward to welcoming you back in the very near future. Stay Safe and Healthy! Charlie's El Nido Team
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We stayed at Charlie's from December 20 to January 1, 2022 to celebrate Christmas, our 20th wedding anniversary, and the New Year. We are more than grateful to everyone in this hotel who made our stay memorable. The hotel might not be beachfront yet it gives you the kind of service where you are treated as family, with everything you need well-taken care of. Kat of the FO made sure we are able to visit other beaches and interesting places to eat in the area. The FO staff made sure we have shuttle service to and fro Lio Beach and the town. Thank you to JR and Mark for shutting us safely to and fro the hotel. The F&B staff led by Nina were very gracious; we enjoyed our casual talks with Irah, Pamela, Hurry, Jasiel, Margie, Venus and Jennifer while eating at the dining area which offers great food and drinks by the pool area. They arranged our private 20th wedding anniversary dinner at the rooftop and they made sure we had a good time celebrating this milestone. The housekeeping staff were very attentive to our room needs and makes sure our rooms are cleaned everyday. Our tour guide from Spider, Russell, together with Raf, Shoki, and Captain were the best tour guides making sure we get the best adventure out of the beach tours of El Nido. Charlie's Hotel has the warmth of the people of the Philippines and all of them in this hotel are definitely worth the stay. Our family highly recommends Charlie's El Nido. Thank you, Charlie's! See you all again soon!
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ed Franco, General Manager at Charlie's El Nido
Responded 30 Jan 2022
Dear Egzarajr, It is with great pleasure reading your wonderful comment about your recent stay at Charlie's El Nido! Our team indeed pulled all stops to ensure your stay at Charlie's become the most enjoyable part of your trip in the Philippines! We are glad to be of service to you and we look forward to having you back again at Charlie's El Nido, Palawan soon. Stay safe! Stay safe!
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The hotel is fairly new. The room itself was small, but clean and complete with toiletries, bathrobe, etc. The problem was we were assigned a room at the rear of the property, facing a concrete wall and right beside the hotel kitchen exhaust vent/chimney. It was very loud and running for most hours of the day and night. Needless to say, cooking smells also permeated the room.
We complained with the hotel manager but we were not offered a room transfer nor a complimentary upgrade to the other available rooms on the property. We were offered an alternate room but at DOUBLE the room rate we were paying. We decided we were going to endure one night since all the other hotels nearby had no vacancies.
We used the fitness gym that day. While the workout equipment was functional, the A/C was out of service -- the room was stuffy with no ventilation without airconditioning.
We also tried the spa. The massages we booked were both performed by skilled pros.
Breakfast was good. Prepared fresh and a fair amount of choices.
We cut our stay short, checked out the next day and transferred to Huni Lio Beach.
One star for the very friendly and helpful staff, one star for the spa, and one star for food and beverage.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlie's El Nido Management Team, Other at Charlie's El Nido
Responded 8 Sept 2022
Dear Chiliapple, Thank you so much for choosing to stay with us and for taking the time and effort to recount your experience in TripAdvisor. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements. We do apologize for any inconvenience caused to you during your stay in regard to the issues and concerns that you have mentioned. We shall be looking into these in our continuous efforts to improve our service. The rest of the team are looking forward to welcome you again with the better services in the future. Stay safe and Healthy!
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Hello! The transfers from Puerto Princesa Airport to El Nido may be arranged with the hotel in El Nido or you may contact a local van operator. There are lots of van rentals in Puerto Princesa that you may get in touched with. Just search "Palawan Van Rentals" in facebook :)
The land travel from Puerto Princesa to El Nido is about 5 to 6 hours. Better make sure that you get a comfortable van :)
You may contact Kenneth, their reservations officer based in Manila at +639776262524. He will gladly assist you with your planned schedule. I hope this helps.
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