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Ascott Jakarta

Agoda.comUSD 99*
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#40 of 464 Hotels in Jakarta
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 173*
USD 99*
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USD 127*
USD 115*
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Ascott Jakarta
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228 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Mumbai (Bombay), India
Reviewed 17 January 2017

Ascott brand supersedes its name. For my business travels i always look for a Ascott Hotel. The staff is helping and courteous. Always greet you with a smile. Food, Stay and service all Thumbs Up! Look forward to comeback again :)

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Helpful?
Thank Aditya S
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Aditya S, It feels wonderful to receive such a positive feedback from you and I thank you for sharing your kind words through TripAdvisor community. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests...

Singapore
Reviewed 15 January 2017

I am a frequent traveller and stayed in many hotels. I always have a good lasting impression of ASCOTT and partners hotel or service Apartments. The last 3 stays were in New Delhi, Kuala Lumpur and Jakarta which had offered fantastic room and most helpful staffs. Really value for money.

Review collected in partnership with this hotel
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Helpful?
Thank Satisfactory07
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Satisfactory07, Thank you for making Ascott Jakarta your hotel of choice and write this review. Glad to know from you, that you really enjoyed the ambience of Room and the service from our dedicated staff, you may like to sign up and become an Ascott Online Advantage member to enjoy exclusive offers and benefits all year round. Registration is...

Jeddah, Saudi Arabia
Reviewed 13 January 2017

Once I arrived my credit card wasn't accepted even it's accepted in every hotel and shop I bought from. The reception guy said it's not accepted you need to pay cash I said I will pay 1.5 million rupiah that I have and the rest tomorrow.. he refused and asked me to go and exchange money he didn't respect me...

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1Thank ahmad8312
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Mr. Alamoudi, Thank you for staying and taking the time to share your feedback with us I am sorry to read that your recent experience was disappointing due to lapses on your arrival on 31 December 2016. Long haul flight is indeed tiring and I understand for the inconvenience you had on the check in process. Regretfully due to...

Sydney, Australia
Reviewed 9 January 2017

i stayed in ascott for 2 nights. this place is just across the road from grand indonesia, the shopping center. the staff was so friendly. they have people waiting on the entrance to help guests to cross the road. the front desk staff was very helpful too. overall it was a great stay.

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Helpful?
Thank lyta03
Management response:

Dear lyta03, Thank you for sharing your positive feedback I am glad that you had a great stay with Ascott Jakarta. Centrally located is definitely giving the best experience for shopping, entertainment and many more. Having helpful staffs at front desk and at the gate are what our guests appreciate most. Next time you visit, you may like to sign...

Reviewed 8 January 2017 via mobile

We had a very pleasant stay at Ascott. The place is nicely located within 5mins walking distance to two shopping malls. Grand Indonesia on the right and Thamrin City on the left. We found it very handy to accommodate our needs who are travelling with a 2 y.o. daughter. Our daughter also enjoyed playing in the kids club, which unfortunately...

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Helpful?
Thank ialireja
Management response:

Dear ialireja, Thank you for sharing your stay experience to TripAdvisor community. It is wonderful that you and family love our beautifully designed swimming pools. Despite the inconvenience of no staff I am pleased that your daughter enjoyed our spacious kids club. I am sorry that you felt the mattress was a bit dated and rather hard; please let me...

Kuala Lumpur, Malaysia
Reviewed 7 January 2017 via mobile

Wonderful people serving you each day. Rooms are clean and neat. Good value for money. Close to most places in central Jakarta. Lived there for 4 years there. Contact Ali for a wonderful stay. Rooms are very spacious and bright. Very tentative staff. Makes you feel cared for.

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Helpful?
Thank harch9
Management response:

Dear harch9, Thank you for sharing your 4 years stay experience and it is really wonderful to hear such a positive feedback I am happy that you love our clean, bright and spacious room. They are definitely creating a comfortable stay. Great people and strategic location are the highlights from Ascott Jakarta, with Ali and team care for our guests...

Jakarta, Indonesia
Reviewed 5 January 2017

We had a nice stay in Ascott Residence! From reservation, checking in, checking out process, all the way are smooth and the staff are all very friendly. For Christmas family gathering, we decided to stay in 2 units of 3 bedroom premier at the Ascott Jakarta. And we were happy that our two units were next to each other in...

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Helpful?
Thank Novalynda
Management response:

Dear Novalynda, Thank you for sharing your stay experience of family Christmas gathering and that you will return to Ascott Jakarta for the next gathering It certainly sounds like we were able to work together to create a seamless and pleasant journey for you, well before check in. I am glad that we were able to giving you 2 units...

Kuala Lumpur, Malaysia
Reviewed 4 January 2017

Strategic location at Jakarta down-town, very convinient link to major area(s). The room design is very comfortable & value of money. Staff is quite friendly on check-in as well the concierge service.

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Thank sipm2017
Management response:

Dear sipm2017, Thank you for sharing positive words to TripAdvisor community. I am glad that you like our comfortable room design and friendly staffs. Your feedback of value of money is really appreciated for our community. Many of our guests highlight our strategic location which links to major areas and I completely agree on this Next time you visit, you...

Bandung, Indonesia
Reviewed 4 January 2017

this my second stay, the price is good. more discount from agoda.com. and bank mega. we will come back. everything is on the place already, i do not have anything else to write down. just keep your performance Ascott higher as expected. bravo!

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Helpful?
Thank chrisgN3065GY
Management response:

Dear chrisgN3065GY, It is always wonderful to welcome back our guest and thank you very much for your loyalty to Ascott Jakarta. Advising TripAdvisor community for our value for money is very much appreciated. Next time you visit, you may like to sign up and become an Ascott Online Advantage member to enjoy exclusive offers and benefits all year round....

Brisbane, Australia
Reviewed 2 January 2017

Clean rooms, good service, great location. Staff was really friendly. The hotel is located in central Jakarta where the biggest malls are. Nice pools. Really good value for the money. Breakfast was pretty good ..Not too much variety but it's overall good for a service apartment hotel. Comfortable bed.

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Thank V6457PCsimonab
Management response:

Dear V6457PCsimonab, It was lovely to read your review with such a positive experience for Ascott Jakarta Thank you for highlighting our clean rooms, great service and strategic location. Your feedback of good value for the money will be read by our potential guests - thank you again I hope that you had a safe and smooth journey home and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $130 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Booking.com, Hotwire, Priceline, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and Hotel.de so you can book your Ascott Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#38 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Jakarta staff and other travellers.
4 questions
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San Antonio, Texas

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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on higher floor may offer better view”
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ParitG, 10 May 2017 | Read review
“Average n need to bring in slippers as the marble floor is too cold and only a small carpet covering the room”
norazams2017, 25 Feb 2017 | Read review
“if you are in a large group or entertaining, it is worth paying a little extra to secure the Premier apartments in each category”
datoainuddinn, 4 Feb 2017 | Read review
“Spacious and comfortable ”
Satisfactory07, 14 Jan 2017 | Read review
“i stayed a studio. it was bigger than i expected and love the bathroom! it"s spacious.”
lyta03, 9 Jan 2017 | Read review
5 of 5
Agoda.com
USD 99* /night
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Hotels.comUSD 127
Booking.comUSD 115
HotelQuicklyUSD 173
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Prices are for 1 room, 2 adults
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