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Ascott Jakarta

Agoda.comUSD 100*
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#40 of 462 Hotels in Jakarta
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 173*
USD 100*
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USD 126*
USD 126*
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Ascott Jakarta
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224 Reviews from our TripAdvisor Community

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Showing 189: English reviews
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S'pore
Reviewed 4 days ago NEWvia mobile

This was our first stay in Ascott Jakarta and were greeted by their Guest Relation Mgr Mr Hambali Zainuddin with such warmth that made us very comfortable and soon became friends. Ascotts' cleanliness and comfortable beds as well as good breakfast made our 2 days stay there worthwhile, though how we wish that Ascott have a bigger swimming pool. We...

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Helpful?
Thank Sadie52
Katanning, Australia
Reviewed 1 week ago

everything was great but the room service was slow, we order food when it arrive it was already cold and there was no kettle. when I stayed the washing machine didn't work and I told three different people

Review collected in partnership with this hotel
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Helpful?
Thank sitinurbayat
Management response:

Dear Ms. Sitinurbayat, I am pleased to hear your great stay with us and thank you for sharing it to TripAdvisor community Having cold food from slow service is certainly not convenient; be assured that we will convey your feedback to our restaurant service provider and shall work towards an improvement I am sorry for no kettle in the kitchen...

Reviewed 1 week ago via mobile

Was staying at ascott for a night due to party event in kempinski hotel. The staff are nice and helpful, many people complained this hotel staff is not really nice but it's just because this hotel is apartment AND a hotel in same building so the staff are nice but not in hotel kind of nice way, they're just giving...

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1Thank ikadian a
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear ikadian a, Thank you very much for sharing your very kind words to TripAdvisor community. We are happy to learn you loved Ascott Jakarta with our location, fully serviced, well equipped and were impressed with our staffs. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive...

New Delhi, India
Reviewed 1 week ago

I stayed in Ascott Jakarta for a small business trip and i found the stay was very good. The area of the hotel is very good and lively. There are 3 huge malls in a walking distance of 3-5-10 minutes. With these malls, all the things (restaurants, bars, cafe, grocery, shopping) become so easy. The room we choose was a...

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Helpful?
1Thank ParitG
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear ParitG, Thank you for taking the time to provide us with your feedback during your stay with us. Thank you for writing such a wonderful review and for highlighting our guest service’s genuine service. I’m sure they will be pleased to read your comments as well. Our strategic location indeed surrounded by malls, from a budget mall on one...

Reviewed 2 weeks ago

Ascott was Amazing place to stay & have a relaxing holiday! With the nearby shopping complex around the Area & the good services from the Hotel Management! Well Done Ascott Jakarta! 😊 Breakfast was amazing with the private room given for us big family! Thank You so much for the great services! 👍🏽 Shall visit Ascott Jakarta again!

Review collected in partnership with this hotel
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1Thank 131nisha
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear 131nisha, Thank you for making Ascott Jakarta as your accommodation choice in Jakarta Your kind comments on the hotel’s strategic location, breakfast experience and excellence service from the staff are very much appreciated. Thank you for rating Ascott Jakarta as a great value to stay in Central Jakarta I have shared this review with the team and all of...

Reviewed 2 weeks ago via mobile

Stayed in Ascott Jakarta,Thamrin on 26 - 2nd May. Best location as there is 3 big mall in the area,foods ,shops and cinema available nearby. For those going to Tanah Abang it's a walking distance estimated 25minute walk. Good apartment,rooms are clean,friendly service and breakfast change menu Everyday. Will definetly stay at Ascott again as not enough to enjoy the...

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1Thank Ramli Y
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Ramli Y, Thank you for sharing your stay experience in Tripadvisor community, We were delighted to learn that you enjoyed your stay with us and especially our premium location is one of the highlight as malls only less than 5 minutes walking distance. It is wonderful to hear that you enjoyed our spacious room, the cleanliness, the food, and...

Singapore, null, Singapore
Reviewed 2 weeks ago

My 4th time staying here .. but I feel it's time to get a new place in mind.. Front desk hospitality has to be improve here..service is very slow .. Need to ask many times for them to come to my room and clean dirty toilet bowl that I found when checking in.. Somehow they missed cleaning one of the...

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Helpful?
Thank SarahSariKumar
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear SarahSariKumar Thank you very much for being our regular guest and sharing your feedback to TripAdvisor community I am sorry to hear for toilet condition upon your arrival and the need for our Guest Service team for a speedy response. I have addressed this with our Housekeeping Manager in improving room readiness. The condition you described is a completely...

Reviewed 3 weeks ago

The location is second to none, the breakfast is quite satisfied, the room is nice, the room is completed with kitchen set, bathroom set, microwave, refrigerator, dispenser. All I have to bring is my clothes!

Review collected in partnership with this hotel
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Thank rositadewi2017
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear rositadewi2017, Thank you very much for taking the time to review your most recent stay at Ascott Jakarta. It was lovely to read that you also enjoyed our room condition and facilities. We appreciate that sometimes little things like this can make a big difference to the comfort and therefore your stay when you’re away from home. Receiving such...

jakarta
Reviewed 3 weeks ago via mobile

We booked a 3 bedroom apartment and the room is amazing, very clean, spacious and well decorated. The main room has a personal bathroom with bathtub, the second and third room has a shared bathroom. There are also 1 toilet for the guests near the living room and another extra bathroom near the kitchen. The kitchen is fully equipped and...

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Helpful?
Thank anggi_tarra
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear anggi_tarra, Thank you for taking the time to provide us with your feedback on TripAdvisor. It is always a pleasure to know that you enjoyed our spacious and well decorated room. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I...

Singapore, Singapore
Reviewed 4 weeks ago

Next to big shopping mall Grand Indonesia, located in CBD area, easy access to any part of Jakarta, friendly staff, Room is clean and well kept, good internet connection, Spacious, suitable for family, Fast check in and check out.

Review collected in partnership with this hotel
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Thank 652yaniw
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear 652yaniw, Thank you very much for taking the time to review your most recent stay at Ascott Jakarta. We were delighted to learn that you enjoyed your stay and I thank you for your satisfaction on location, our staffs and room cleanliness. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $134 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Hotwire, Booking.com, Priceline, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and Hotel.de so you can book your Ascott Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#38 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Jakarta staff and other travellers.
4 questions
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San Antonio, Texas

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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on higher floor may offer better view”
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ParitG, 10 May 2017 | Read review
“Average n need to bring in slippers as the marble floor is too cold and only a small carpet covering the room”
norazams2017, 25 Feb 2017 | Read review
“if you are in a large group or entertaining, it is worth paying a little extra to secure the Premier apartments in each category”
datoainuddinn, 4 Feb 2017 | Read review
“Spacious and comfortable ”
Satisfactory07, 14 Jan 2017 | Read review
“i stayed a studio. it was bigger than i expected and love the bathroom! it"s spacious.”
lyta03, 9 Jan 2017 | Read review
5 of 5
Agoda.com
USD 100* /night
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Hotels.comUSD 126
Expedia.comUSD 126
HotelQuicklyUSD 173
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Prices are for 1 room, 2 adults
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