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Novotel Jakarta Mangga Dua Square

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#34 of 446 Hotels in Jakarta
Certificate of Excellence
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1,175 Reviews from our TripAdvisor Community

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Showing 902: English reviews
Jakarta, Indonesia
Reviewed 6 days ago NEW

Been to this hotel many a times and it never failed to show hospitality. This trip has an additional service that got me to like more on coming back here. The front desk customer rep at 8th Floor, Stephanie, was pleasant and patient to serving me. The BCA card machine did not work and while I wait for the replacement,...

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Helpful?
Thank krv2608
sing spore
Reviewed 1 week ago

Room was in such bad condition. To switch off the stand lamp i had to pull out the socket, The tap near to the toilet bowl is spoiled and to use it you have to turn on the mains. The tap at wash basin is completely loose. The bath towels are blackish in color.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Choo K
Surabaya
Reviewed 1 week ago

The hotel is located in the Mangga Dua Square shopping mall complex. It is actually quite an old hotel but they did very good job in maintenance of the hotel, so it is still very comfortable to stay at. Breakfast is good with lots of varieties.

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Helpful?
Thank Sudarto Y
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Sudarto Greetings from Novotel Jakarta Mangga Dua Square. Thank you for the stunning review which I appreciated. No words could describe how thankful we are reading a very detailed description of the resorts and that you had truly enjoyed your time with us. We certainly spend a lot of effort to maintain our products & services always on top...

Aix-en-Provence, France
Reviewed 1 week ago via mobile

I chose this hotel for a quick transit before flying to other city. My flight from Paris arrived late in the evening, so I managed to contact Novotel before arrival. Since my family and friends living in the South of Jakarta, so I also requested whether it was possible to have somebody from the hotel to pick me up at...

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Helpful?
Thank AndiLiza12
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear AndiLiza12 First of all thank you for sharing your stay experience with us. We are glad to know that the stay was pleasant and you were satisfied with the service from our staff. We will inform to all our staff and especially Alfil and we believe this will encourage us to provide better service to our guests. Thank you...

Sydney, Australia
Reviewed 2 weeks ago

I only paid $70aus for a. Isn't at this hotel and I would say that price was about right. While this is a Novotel I would say it is more comparable to a Mercure in other countries. The rooms were dated, the staff while friendly could not speak English very well, the pool was closed for maintenance, the bar/cafe wasn't...

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Helpful?
1Thank Leanne S
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Leanne S First of all we would like to thank you for your taking the time to share your experience of your stay at our hotel. It is unfortunate to find that many things that are less pleasant during your stay. We have said all complaints and you enter into the Head of each to be remedied and improved....

Tangerang, Indonesia
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank andre0201
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Reviewed 2 weeks ago

Stayed with baby and toddler, so our room was upgrade to the premier room. Love the room very much, large and very quite. The staff were friendly and helpfull. And the pool also good. It is easy to find restaurant, because the location is in the Mangga Dua square mall.

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Helpful?
Thank Rastra D
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Rastra D Greetings from Novotel Jakarta Mangga Dua Square Thank you for the stunning review which I appreciated. No words could describe how thankful we are reading a very detailed description of the hotel and that you had truly enjoyed your time with us. We certainly spend a lot of effort to maintain our products & services always on...

Reviewed 3 weeks ago via mobile

Very nice rooms. Stayed on highest floor premier rooms. Floors are wooden very homely. Hotel has been renovated. Check in was smooth very friendly staff. Nice couches in lobby homely feel. Very clean hotel. Easy access to cabs and good security. Attached to the mall so there is nearby Carrefour and fast food n 24 hour marts. Highly highly recommended.

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Helpful?
Thank Faisal H
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Faisal H Season’s Greetings from Novotel Jakarta Mangga Dua Square. It’s an honor to receive a wonderful review in reference with your recent stay with us. I am glad to know that you had a memorable experience and had a chance to enjoy the facilities we are offering. More so, I am so happy knowing that you impressed with...

Jakarta, Jakarta Raya, Indonesia
Reviewed 3 weeks ago

Good hotel and at the good location near mall and many of restaurant. Amenities old but clean, very big swimming pool and have a clean bathroom. Almost all of staff very friendly and helpfull. Overall good and recommended hotel.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Stevelydia
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Stevelydia Season’s Greetings from Novotel Jakarta Mangga Dua Square. It’s an honor to receive a wonderful review in reference with your recent stay with us. I am glad to know that you had a memorable experience and had a chance to enjoy the facilities we are offering. More so, I am so happy knowing that you impressed with the...

Singapore, Singapore
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Thank 533chin
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
The Square Restaurant
The Square Restaurant
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Jakarta Mangga Dua Square is strategically located in the prominent Mangga Dua area, close to the coast - Ancol Dreamland, historical Old Batavia area, as well as to Jakarta International Expo in Kemayoran making it the One Stop Destination in North Jakarta. Novotel hotel is part of a large and modern shopping, entertainment, exhibition, wholesales as well as retail complex known as Mangga Dua Square. ... more   less 

Additional Information about Novotel Jakarta Mangga Dua Square

Address: Jln. Gunung Sahari No. 1, Jakarta 14420, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $69 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Jakarta Mangga Dua Square 4*
Number of rooms: 363
Reservation Options:
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Also Known As:
Novotel Jakarta Mangga Dua Square Hotel Jakarta
Novotel Hotel Jakarta
Novotel Hotel Mangga Dua
Novotel Mangga Dua
Jakarta Novotel
Hotel Style:
#19 Family Hotel in Jakarta
#32 Business Hotel in Jakarta
#33 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Jakarta Mangga Dua Square staff and other travellers.
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Questions? Get answers from Novotel Jakarta Mangga Dua Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room nearer to the lift or lobby. Otherwise it will be a good exercise to walk to you room”
 of 5 bubbles krv2608, 16 Jan 2017 | Read review
“Try to get a room overlooking the pool as it is quieter than the street view”
 of 5 bubbles leannes966, 8 Jan 2017 | Read review
“Try the executive floor, its private and better”
 of 5 bubbles 798stefb, 23 Dec 2016 | Read review
“Best value premier floor”
 of 5 bubbles wilsont888, 20 Dec 2016 | Read review
“You can choose the view of the rooms : pool, pond or city. Whatever it is, all is beautiful as the hotel is located above the mall.”
 of 5 bubbles NinaV774, 13 Dec 2016 | Read review
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