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Pullman Jakarta Indonesia

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#17 of 450 Hotels in Jakarta
Certificate of Excellence
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Pullman Jakarta Indonesia
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1,353 Reviews from our TripAdvisor Community

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Showing 1,057: English reviews
Singapore, Singapore
Reviewed yesterday NEW

You guys did great, everything from our arrival to our departure was perfect. We usually visit Shang properties, and this time the change we made was great. Your service Sari at the front desk and everyone at the breakfast was fantastic. Even the barrister did his best to make a perfect cappuccino with perfect designs. Thank you for a wonderful...

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Helpful?
Thank deenu33
Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 21 December 2016

Great service from the beginning, friendly staffs, and most importantly understood me as customer and very accommodative. I wrote my preference for a reason, so the hotels would accommodate it the best they could. I understand sometimes they couldn't do it for one or more reason and that's OK as long as they communicate it. Pullman Thamrin Jakarta staff who...

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Helpful?
Thank ferwijaya
About Hotel's Favourite Review
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear ferdianwijaya, We are really thankful when a valued guest takes the time to write a comprehensive review which will help future travellers to get a picture of our offers. I will share with my teams that you specially loved the services demonstrated by our Front Office team. Your description of our room, including its amenities is high commendation and...

United States
Reviewed 3 days ago NEW

I will rate this hotel Good! Hotel location centrally located and next to mall. Breakfast buffet is AMAZING! Not so good: 1. the room and bathroom are small. 2. not generous / flexible. I booked it through travel aggregator site and booked with breakfast inclusive. but by mistake instead of 2 person i booked with one person. (my fault) If...

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Thank Indranil D
Frankfurt, Germany
Reviewed 5 days ago NEW

Im an accor gold member holder. I've got upgraded into the next room category but i didnt satisfy with it, then i must wait about 2 Hours until i get other room. After that it was all perfect! Hotel staffs are all very kind, they great us always with smile and very helpful. The Restaurant Sana Sini provide great food,...

Review collected in partnership with Accorhotels.com
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Thank Salma S
Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

I must say, Pullman Jakarta Thamrin has always welcome me as a VVIP at the hotel. I have to compliment the excellent services provided by the staff at SanaSini restaurant, Ms. Marlina. She have made my dining experience at SanaSini restaurant a memorable one and I would definetly return back to Pullman Jakarta Thamrin. Also, great customer services at the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CalChoong
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear CalChoong, It is nice to hear from you again. We believe our guests are all VIPs and we are glad that you had an excellent stay. In particular the service demonstrated by Marlina and Angel which made your stay even more memorable. Your kind comment has put a smile on them and will certainly motivate them to keep up...

Singapore, null, Singapore
Reviewed 1 week ago

Check-in - the lobby was very beautiful, the check in counters were quite unique. Check-in was also quite fast. You should take note that there are 2 wings and to check with them which elevator to take. I was pointed to the wrong side by their service staff in the lobby. Room - modern looking but small. it will be...

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Helpful?
1Thank Sjh_7781
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Sjh_7781, Thank you for letting us know that you enjoyed the arrival experience at the hotel, other services like the wifi speed and the success of your roadshow event at the hotel. I’m also happy to hear that you and your colleagues enjoyed the breakfast at Sana Sini. Our restaurant offers a culinary journey from Indonesian, Chinese, Japanese and...

Seoul, South Korea
Reviewed 1 week ago

Overall, I was very satisfied with the kind and nice service of the staff. From the lobby, all the staff was very friendly and smiley. Everything was also good in the room except the carpet. I am allergic to dust a little. A little means usually I don't feel uncomfortable at the most of the hotel room carpet. But, this...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jihakl
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear jihakl, We are appreciating the overall positive review of your recent stay with us. Firstly, glad to hear that the service level satisfied you and that you had an enjoyable stay. Secondly, I sincerely apologize for the shortcoming experience in regards with your allergy condition where the carpet in the room may have been the source of the problem....

Reviewed 1 week ago via mobile

My check in was fast and full hospitality. Only one issue in reservations with hotel.com an error on wep page got room not included break fast and pay an charge rent breakfast included.Deluxe room is very small. Security is great. Need to confirm your reservations detail before checkup.enjoyed staying and location is great.

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Thank Majid A
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Majid A, Appreciate this kind review of the hotel location, good service, security and your check in experience. We checked back with hotel.com, the reservation was booked with us for your stay with room only (at the rate without breakfast). We hope you could clear this up with the booking website directly. For the benefit of other readers, the...

Melbourne, Australia
Reviewed 1 week ago

Stayed four days on business in February 2017. Hotel has great facilities and all staff provide an amazing service. The rooms themselves are quite small, but very clean and the bed is very comfortable. Breakfast buffet was included with the room and had a great range of international foods, breads, hot dishes, fruits, juices and coffees (try the ginger coffee...

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Thank s340466
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear s340466, It was a real pleasure knowing that everything about your recent stay with us ticked all the boxes. Thank you so much for kind comments on the facilities and services offered throughout the hotel, especially your highlights on the breakfast experience with the local Ginger Coffee and your preferences. All of us look forward to welcoming you and...

Reviewed 1 week ago via mobile

Great service, Dian did an amazing job with cleaning my room everyday. Can only recommend it! Very clean rooms, good food, everything 100% top quality. Stayed here on business for 4 days and it was the best hotel and service i experienced.

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1Thank Olivér K
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Olivér K, Thank you for this 5-point review highlighting the amazing services especially by our Housekeeper Dian. She will have her recognition for extending excellent guest services This is such an encouraging review for the team. We look forward to welcoming you again on your next stay with us. Best regards, Alexander Poindl General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the very center of Jakarta's business and leisure district. Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. This five star hotel offers 427 upscale business and leisure accomodationswith an elegant and warm athmosphere. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 

Additional Information about Pullman Jakarta Indonesia

Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: $142 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Reservation Options:
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Hotel Style:
#8 Romantic Hotel in Jakarta
#10 Family Hotel in Jakarta
#13 Business Hotel in Jakarta
#14 Spa Hotel in Jakarta
#17 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Jakarta Indonesia staff and other travellers.
2 questions
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Questions? Get answers from Pullman Jakarta Indonesia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick the new wing it's quiet and new”
 of 5 bubbles deenu33, 20 Feb 2017 | Read review
“Rooms on pool side do not have traffic noise.”
 of 5 bubbles Q5475MHbills, 17 Jan 2017 | Read review
“Try and get a room away from roads as the windows are not sound proof.”
 of 5 bubbles Alghawas, 11 Jan 2017 | Read review
“accessible to all other services”
 of 5 bubbles elixirarch, 25 Dec 2016 | Read review
“Take the 'Premium Superior Room, 1 Queen Size Bed, City view, 25 sqm.”
 of 5 bubbles yvanfermd, 21 Dec 2016 | Read review
5 of 5