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Grand Mercure Jakarta Harmoni

Agoda.comUSD 76*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 94*
USD 76*
Great Deal
USD 78*
USD 77*
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Grand Mercure Jakarta Harmoni
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948 Reviews from our TripAdvisor Community

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Showing 643: English reviews
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Reviewed 5 days ago NEW

Was not satisfied when the staff keep insisting I take the smoking room even when I mentioned that I was not smoker. I asked for feed back form and was never given one. The staff are not helpful at all. The smoking room couch was stained and dirty.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ongkeec
Quezon City, Philippines
Reviewed 1 week ago

Front desk is very accommodating, they really tried their best to give/arrange for my request about the smoking room and the bed setting. For the food during breakfast so good to have a lot of choices. How ever, make sure that when you request the restaurant staff for something , e.g., hot sauce, etc. always double check it with another...

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Helpful?
Thank du1fcp
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. du1fcp, Thank you for your kind comments and for bringing the issues that you experienced at the restaurant and housekeeping to my attention. Be rest assured that I will look in to this personally. I am looking forward welcoming you back for a pleasant stay. Best Regards Rulvastina Randy General Manager

Salatiga, Indonesia
Reviewed 1 week ago via mobile

I have been at this hotel for several times. I arrived at this hotel at noon but check in was a bit long due to room preparation. In my room, I didnt see any welcome note from GM nor elephant doll made of towel like what I used to see before. WIFI worked well Breakfast : Fried kwetiaw was ok...

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Helpful?
Thank Junsurya
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. JUnsurya, Thank you for your review through TripAdvisor reader. I checked with our front desk manager and he informed me that indeed your room wasn’t ready but he also said that the delay was due to the fact that were preparing a different room for you to check in as soon as possible. This was also the reason...

Bandung, Indonesia
Reviewed 2 weeks ago via mobile

The reservation sections doesnt give a flexible solution for my condition.First i requested to arrive at 12 am but i cannot check in because check in time is 02.00pm. At 02.00pm while i wanted to go to hotel, police closed roads for harmony area because demonstrations. So i called hotel to wait until i finished my things , they said...

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Helpful?
Thank yuriagustine
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Ms. Yuriagustine, Thank you for your comments and I am sorry you had to experience this. With regards to the police closing the roads I am afraid there isn’t much we can do about this. Surely we do not want to inconvenience our guests but this is a situation that is beyond our control. Regarding the rest of your...

Jakarta, Indonesia
Reviewed 3 weeks ago

we have a business meeting in this hotel it was the first time for me to come there, during lunch i really get an experience from the restaurant staff, if i'm not wrong his name is yudi, we have a little chat and he was really proffesional to help me with anything i ask once again thank you food was...

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Helpful?
Thank tony83jakarta
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. Tony83Jakarta, Thank you for your review through TripAdvisor reader. and I am glad that you enjoyed your stay with us. I am looking forward to welcome you again in the future whether on business or pleasure. Best Regards Rulvastina Randy General Manager

Petaling Jaya, Malaysia
Reviewed 4 weeks ago via mobile

Enjoy my 4 day stay at this hotel and it's near to most of the hot spot by taxi. Nothing much to complain about and thumbs up for the service and also the rooms looks tidy and neat. Besides that it is also clean as well. Downside is the room service came into the room while I'm sleeping in the...

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Helpful?
Thank Kuchirat
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. Kuchirat, Thank you for your comments at TripAdvisor and it is great to hear that you had an enjoyable stay with us. I do apologies that the housekeeping disturbed your sleep. I am looking forward to personally welcome you on your next stay here and enhance your experience further with several new concepts that we’ll be introducing very...

Reviewed 4 weeks ago via mobile

Stayed for one night .. but it's a good place to stay in , organized somehow but not for friends it's kinda city hotel for business , you may face problem with the elevators but you'll love rooms , service , staff , location

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Helpful?
Thank Fathy T
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs Fathy T, I appreciate taking the time to comment on TripAdvisor during your recent short stay with us. It is great to hear that you had a pleasant stay at Grand Mercure Jakarta Harmoni. Although I consulted the maintenance team I was unable to find any operational issues with the lifts on the day that you stayed. If...

Reviewed 4 weeks ago via mobile

I've been doing many business meeting in many hotel. But by far, Grand Mercure is my favourite. It has modern and chic vibe of interior despite the lack of vent and natural light at the third floor meeting rooms. I stayed at deluxe room and it was very spacious for a city hotel. The bathroom design is very sexy and...

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Helpful?
Thank Thasya Pauline T
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs Thasya Pauline T, I am delighted to see that you had a pleasant experience at our hotel. We replace worn out items as soon as we notice and thank you for bringing this to our attention. Please accept my sincere apologies for experiencing this. Please notify us before your next stay and I will personally welcome you for...

Reviewed 5 weeks ago via mobile

Value for money hotel near to my office in Jakarta. Furnishings are relatively new within the room and can definitely make a short stay very worthwhile. Staff all over are very polite and courteous therefore making the interactions daily very pleasant. Only issue would be the reliability and speed of the wifi and therefore drops the ranking of the hotel......

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Helpful?
Thank Scott N
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. Scott N, Thank you for your review and comments through TripAdvisor. I am sorry to hear that you experienced problems with the speed of the internet. We are always informing our internet service provider when this occurs but sometimes is beyond our control and there’s very little we can do about this. I sympathize with you and I...

Australia
Reviewed 18 April 2017

A week of business and such a great place to base. Traffic isnt so bad in this area. Ideal for Expo site. GMJH has the new fresh feel, huge queen size beds and sparkling bathrooms for a very good rate. The breakfast buffet is good and popular. The pool and spa area is very nice too.

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Helpful?
Thank ColinX100
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr / Mrs. ColinX100, Thank you for your review through TripAdvisor reader. and I am glad that you enjoyed your stay with us. I am looking forward to welcome you again in the future whether on business or pleasure. Best Regards Rulvastina Randy General Manager

943 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Mercure Jakarta Harmoni

Address: Jl. Hayam Wuruk 36-37, Jakarta 10120, Indonesia
Region: Indonesia > Java > Jakarta > Gambir
Price Range: $81 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Jakarta Harmoni 4*
Number of rooms: 483
Reservation Options:
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Hotel Style:
#31 Business Hotel in Jakarta
#48 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Jakarta Harmoni staff and other travellers.
10 questions
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Questions? Get answers from Grand Mercure Jakarta Harmoni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floor all aspects seem pretty ok”
ColinX100, 18 Apr 2017 | Read review
“High floor”
Ummar69, 27 Mar 2017 | Read review
“Higher level rooms is better for sight seeing.”
bamzkie, 27 Dec 2016 | Read review
“higher floors with city view”
ayu208, 27 Dec 2016 | Read review
“Rooms on the south side are quieter”
735049639, 1 Dec 2016 | Read review
5 of 5
Agoda.com
USD 76* /night
View Deal
Hotels.comUSD 78
PricelineUSD 77
HotelQuicklyUSD 94
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*Disclaimer
Prices are for 1 room, 2 adults
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