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Grand Hyatt Jakarta

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#13 of 454 Hotels in Jakarta
Certificate of Excellence
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Grand Hyatt Jakarta
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958 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Bangkok, Thailand
Reviewed 27 January 2016

A stay at a Grand Hyatt or a Park Hyatt is always a pleasant experience and I usually can be assured of efficient, responsive polite staff, decent food and a calming place for a late evening drink with colleagues. On these points the Grand Hyatt Jakarta fell short. There was nothing wrong with the room itself and I found the...

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1Thank 7J1AIL
Bandung, Indonesia
Reviewed 25 January 2016 via mobile

Today i make a phone call to make reservation to the executive lounge. The telephone operator is so impolite when she corrected me on which floor the executive floor at. It is not because she corrected me but the way she correcting it. Her tone is as if i should have known which floor the executive lounge located. And when...

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2Thank Murisha
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your valuable feedback and we deeply regret that the unpleasant service you received when making a reservation with us. Please accept our sincere apologies. Your feedback has been communicated to our communication centre department to ensure such experiences do not occur again. Your patronage is highly valued and we hope to have the opportunity to...

Reviewed 21 January 2016

Had a short but good business trip especially after staying at grand hyatt jakarta,. nice room, perfect location -easy access to malls. and restaurants. avoid traffic. great helpful staff good service. nice pool and sauna area. a sure return. However, a bit pricey!!

Review collected in partnership with Hyatt Hotels
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Thank Narinder S
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer Thank you for writing such a positive review on Trip Advisor and for your generous compliments, particularly about our guestroom, hotel location and staff’s attentiveness. It’s always great to hear about such positivefeedback and guest satisfaction, it’s truly what we strive for. I will make sure that your encouraging feedback is communicated throughout the hotel. We hope to...

Jakarta, Indonesia
Reviewed 14 January 2016

As a frequent visitor made extremely welcome. Staff extremely friendly and helpful. Facilities excellent. Can never get room temperature. right for me. Great location for shopping and many restaurants nearby. Good choice of cuisine within hotel itself

Review collected in partnership with Hyatt Hotels
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Thank Trevorstanle S
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your positive feedback and encouraging remarks. We are glad that you enjoyed your stay and that we were able to provide a comfortable experience for you. We truly appreciate your kind compliments about our hotel location and facilities. We hope to welcome you back to Grand Hyatt Jakarta again soon! Warm Regards, The Grand Hyatt...

Sydney, Australia
Reviewed 9 January 2016

Up on checking in we where offered a much higher room at a great rate and we took it I don't know where to start from the from front office to room service to security staff it was all fantastic service with a big smile the suite was so large clean and modern with out naming hotels we stayed across...

Review collected in partnership with Hyatt Hotels
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Thank John Y
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you very much for your kind words about our hotel. We are delighted that you had such a pleasant experience with us at Grand Hyatt Jakarta. Thank you for recognising our associates and their friendliness, I will make sure your encouraging comments are communicated throughout the hotel. We also greatly appreciate your kind comments about our suite....

Shah Alam, Malaysia
Reviewed 5 January 2016

good points: 1.centrally located hotel - next to the main roundabout 2.next to major shopping mall - the Grand Indonesia shopping city 3.good service - friendly and fast 4.good room - big airy comfortable room 5.good food all these come at a price

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Thank mat_asri
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for giving Grand Hyatt Jakarta such positive feedback on TripAdvisor! We truly appreciate your review about our hotel’s location, service, rooms, and foods. We hope to welcome you back again very soon. Warm Regards, The Grand Hyatt Jakarta Management Team

Perth, Australia
Reviewed 2 January 2016 via mobile

The staff were friendly and efficient, the cavernous lobby was still decked out in Christmas likes when we checked in on Boxing Day and looked amazing, enough bling while remaining tasteful. Rooms were larger than other Grand Hyatts I've stayed at. The selection of restaurants were good, and if one wanted even more choice, Plaza Indonesia Mall is connected to...

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Thank EricPerth_Australia
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your positive review about our hotel. We really appreciate your comments about our lobby, rooms, variety of foods in our restaurants, and also our facilities. We are delighted to know that you had an enjoyable moment with us during your Boxing Day. We hope we can always maintain our service to bring out the best...

Kuala Lumpur, Malaysia
Reviewed 30 December 2015

Highly recommended for business travellers, for strategic location and wonderful spacious room. Connected to Plaza Indonesia, easy access to shopping and nice restaurants. My favorite hotel to stay in Jakarta.

Review collected in partnership with Hyatt Hotels
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Thank Izzudin
Jakarta, Indonesia
Reviewed 28 December 2015

Spent Xmas break at this nice hotel. Checking in at the Club Lounge was fast. Room on Club Floor was very spacious & cosy. Generous amenities in bathroom. Wide screen TV with good selection of local & international stations. Free Wifi but slow at times. The Club Lounge was spacious with generous offering of snacks & beverages (soft & alcoholic)...

Review collected in partnership with Hyatt Hotels
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1Thank Regulartripster2805
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer We are delighted to know that you had an enjoyable stay with us during Christmas Break in our Grand Club Room. Your compliments, about our checking condition, room and amenities condition, variety of foods, and our associates, are much appreciated. Once again thank you for your kind comments and we hope to have the pleasure of welcoming you...

Los Angeles, California
Reviewed 19 December 2015

Grand hyatt Jakarta has always been my preferred place to stay, its in the center of the city connected to some malls which is good if you need something from the supermarket or get some dinner outside of the hotels. I usually stay here about 10 time a year. . Staff is always super friendly and efficient. it has always...

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Thank Lars-Studio02
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, We are grateful for your loyal patronage over these past years and thank you for taking the time to share your feedback on TripAdvisor! Thank you for your generous compliments about our associates’ attentiveness, along with our fitness centre and recreational area. We have also taken note of your comment regarding our guestrooms. We are currently reviewing how...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more   less 

Additional Information about Grand Hyatt Jakarta

Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: $252 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Hyatt Hotels Corporation and Agoda so you can book your Grand Hyatt Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#12 Spa Hotel in Jakarta
#13 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Jakarta staff and other travellers.
5 questions
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Questions? Get answers from Grand Hyatt Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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