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The Sultan Hotel & Residence Jakarta

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The Sultan Hotel & Residence Jakarta
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619 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Makati, Philippines
Reviewed 31 October 2014

Stayed here twice in less than 2 weeks. The first time I was sceptical because of talk about deterioration since it is no longer the Hilton, and some reviews talked about "old rooms," etc. But I was pleasantly surprised by the executive floor where I stayed (13th and 14th). Very efficient and friendly reception (13th floor), free and substantial cocktails...

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Helpful?
1Thank Horacio B
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Horacio, Thank you for choosing The Sultan Hotel & Residence Jakarta as your convenience stay and for the wonderful review on Tripadvisor. We are excited to hear about your recent visit and happy that you had a great time with us. We are also pleased to hear that you enjoyed our Executive Lounge 13th Floor service. As you...

Jakarta, Indonesia
Reviewed 20 October 2014

Location was really good for people who has a business in JCC, since it's really close to JCC and there's a tunnel that connects them. The problem is, the walkway that was in the tunnel is turned off.. even when they know there's so many people that is going to use it during the date. Bathtub is a little dirty,...

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Helpful?
Thank vidybidy
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir, Thank you for taking your time to posting a review on Tripadvisor following your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experienced in the tunnel’s area and other valuable comments about our bathtub and service in mini bar. We will ensure that the tunnel will be turned on...

Bahrain
Reviewed 16 October 2014

Stayed a few days at the Sultan Hotel while participating in an International Exhibition. The service I must say was quite exceptional and the staff most friendly. I would highly recommend for anyone to stay at such hotel.

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Helpful?
Thank Malik007007
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Malik, Thank you for choosing The Sultan Hotel & Residence Jakarta for your convenience stay during your business trip. We are glad and thankful for your appreciation to our exceptional service and how our staff serve you with world class royal hospitality. We are looking forward to see you again in our hotel. Sincerely yours, I Nyoman Sarya...

Reviewed 30 September 2014 via mobile

I congratulate the hotel for having such an excellent and competent team in the executive lounge on the 13th floor. Everyone there is really No. 1... Derry, Tri, Agus, Ariop, Diana, Febi, Ranti and Fitri. I also commend hotel manager, Lakshman. My stay in the last two weeks in Jakarta was made very warm by their friendliness everyday. They took...

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Helpful?
Thank Wenchyi L
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Wenchyi L., Thank you for choosing The Sultan Hotel & Residence Jakarta as your convenience stay and appreciate for taking your time to write good reviews to our hotel. We enjoy to serve you and we really feel proud to see such unique review from our guest expressing their true experiences. Entire of our team, especially at our...

Plymouth, United Kingdom
Reviewed 29 September 2014

Stayed just one night on the 25th September 2014 and thought it was very good. The room was a very good size. Breakfast was disappointing but still had plenty to eat. Staff were extremely helpful and friendly.

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Helpful?
1Thank MattMar1970
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Matt, Thank you and appreciate for your time to write a review to our hotel. We are glad that you had a good staying experience. Especially on how our spacious room was exceeding your expectations and our staff gave you the excellent service from the heart. We take your feedback seriously about our breakfast service and selections and...

Johannesburg, South Africa
Reviewed 3 September 2014

The suite was large enough to accommodate our children and a few more if necessary. But it was an expensive stay for a night, not just the room, but the food too. Good access to the highway to the airport though, and the staff were pleasant and efficient.

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Helpful?
Thank Greg M
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Greg, Thank you and appreciate for taking your time to write review to our hotel and chose our suite room which are perfect for you and your family. The suite has been designed spacious with private balconies and mini bar, luxurious bathroom and living room, LED television, 24 hours room service, direct international calling, and many more. You...

Jakarta, Indonesia
Reviewed 27 August 2014

stay here for a company meeting together with lunch and dinner. room are OK, although it is an old fashioned hotel, but room are large an a lot of greenery on surrounding area. breakfast are OK, a lot of choices but it is full at peak breakfast hour. location is premium, but you cannot go anywhere without taxi and three...

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Thank gondel g
SultanH0TEL, Manajer Umum at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Gondel, Thank you for staying at The Sultan Hotel & Residence Jakarta and we appreciate for taking your time to post a review of our hotel. We would like you to know that we are in the process in refurbishing our facilities and constantly upgrading our services providing world class Indonesia royal hospitality for our guests. We are...

Reviewed 26 August 2014 via mobile

Old hotel.. ex hilton. But still nice . Clean. Helpfull staff. Big conference room and area. A lot of tree.. nice.. if you choose in central jakarta and easy to go everywhere.. this hotel recomended. Price still good and cheap.

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2Thank Ari R
SultanH0TEL, Manajer Umum at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Ari, Thank you for completing a review on Trip Advisor of The Sultan Hotel & Residence Jakarta. Many thanks for recognizing our wonderful location as strategic business district and give good recommendation. We would like you to know that we are in the process in refurbishing our facilities and constantly upgrading our services providing world class Indonesia Royal...

Bandung, Indonesia
Reviewed 22 August 2014

Stayed there on August 2014 to visit the AFAID at the adjoining convention center. Both the hotel and the Convention center were used as the NAM summit in 1992 under Hilton brand, where most of the head of states stayed there during the summit. The location of this huge hotel is right on the city center with close and easy...

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2Thank Lanny Soffie L
SultanH0TEL, Manajer Umum at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Lanny Soffie, Thank you for choosing The Sultan Hotel & Residence Jakarta and many thanks for posting a review of our hotel. We are happy to hear that your staying experience was memorable and how our location has always been your favorable since it has also been our main excellence compare to other hotel competitors. Thank you for your...

Surabaya, Indonesia
Reviewed 12 August 2014

Sultan is my most selection of a hotel to stay in Jakarta now. It's green garden always soothes my emotion after trips or meetings. Nice Staffs. Great breakfast. It is not easy to find a hotel nowadays in Jakarta that has nice big green garden when checking-in in the lobby. It's Japanese restaurant is a hit too... The location is...

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Helpful?
Thank Ayda_Sulianti
SultanH0TEL, Manajer Umum at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Ayda Sulianti, Thank you for staying at The Sultan Hotel & Residence Jakarta and we appreciate for taking your time to write a review of our hotel. We are glad to know that your staying experience was very satisfying. Especially in how we provide great breakfast, nice big green garden also for our staff who always commit to give...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jl. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $117 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#52 Spa Hotel in Jakarta
#70 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
3 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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