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The Sultan Hotel & Residence Jakarta

Agoda.comUSD 79*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 99*
USD 79*
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The Sultan Hotel & Residence Jakarta
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668 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Reviewed 27 April 2015 via mobile

stayed at the executive suite room. Room well maintained and clean.Friendly staff.Easy to get to most places from hotel. Breakfast is okay although can increase variety and improve quality especially on western food.Overall okay for me.

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Helpful?
Thank Happybenson
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for choosing The Sultan Hotel & Residence Jakarta and sharing your great experience on TripAdvisor. We also appreciate on your compliment for our Executive Suite Room, the cleanliness and the staff who serve you with highest standard hospitality. We are always ready to welcome you back during your business trip to Jakarta. Sincerely yours, I Nyoman...

Adelaide, Australia
Reviewed 16 April 2015

I had to make an urgent quick trip to Jakarta for business and hastily booked on line to get a reasonable rate. I thought I had booked a hotel I had previously stayed in but realised once I had arrived that I hadn't. The reason I would have preferred to stay in the hotel I thought I had booked waist's...

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Helpful?
2Thank Rod Y
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Rod, Thank you for staying at The Sultan Hotel & Residence Jakarta and share the experience during your stay on Tripadvisor. We do apologize for the unpleasant experience during your check-in period. We pride ourselves on treating every guest with the utmost respect. We already inform to related departments regarding your feedback for review and correction action as...

Malang, Jawa Timur, Indonesia
Reviewed 11 April 2015 via mobile

I stayed with the family on business for 2 nights. good service. clean hotel. strategic location. but I was very disappointed with housekeeping because asking MONEY to help me find a cardboard moment. because the box is not free Hattush paid! careful with employees here I rate all of them finished with MONEY

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Helpful?
Thank StephanosIvan
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Stephanos Ivan, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking your time to write a review on TripAdvisor. We also would like to express our appreciation to you for making The Sultan Hotel & Residence Jakarta your first choice of accommodation and we take your compliment on our cleanliness and strategic location. The...

Dammam, Saudi Arabia
Reviewed 2 April 2015

Prime location, in a wide open area from all directions where you have the feeling that you can breath a healthy air compared to other hotels in very congested city. Walking distance from two nice males, surrounded by huge garden where you can have a nice walk was amazing.Staying in the executive floor, the room , reception ,food , and...

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Helpful?
Thank Fahad D
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Fahad D., Thank you for staying at The Sultan Hotel & Residence Jakarta as your convenience stay during your business trip and for a great review on Tripadvisor. We thank you for the positive feedback about our impeccable customer service and Indonesian royal hospitality at Executive Floor. Our team always work very hard to ensure that our guests...

London, United Kingdom
Reviewed 31 March 2015

Stayed in the (as then ) Hilton Residence. Its facilities in the middle of busy Jakarta city are an oasis. Rooms , reception , restaurants , pools , sports , all first class. Room service excellent. Staff could not be more helpful. One night there was an earth tremor and both towers slowly swayed back and forth (unnoticeable) , amazed...

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Helpful?
Thank bondolEssex
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir, Thank you for choosing The Sultan Residence Jakarta as your memorable stay and and taking your time in writing a really positive review about our hotel. We are happy to know that your staying experience was unforgettable, great comments especially on our strategic location, comfortable room and excellent staff with the highest standard hospitality. We look forward to...

Dagupan, Philippines
Reviewed 30 March 2015

Nice location, centrally located, walking distance from the driving range ( golf ) We stayed here for a Golf tournament, not bad for facilities, they have smoking and non smoking floors. The building is quite Old in my opinion, but maintained well, Breakfast buffet is not Bad. they served some weird looking fruit ( snake skinned ) which tasted nice...

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Helpful?
Thank beep_tan
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir, Thank you for choosing The Sultan Hotel & Residence Jakarta and taking the time in writing a review of our hotel. We are happy to hear that your staying experience was memorable and great experience. Especially our strategic location within walking distance to Senayan Golf Driving Range and central business district. The room and breakfast were also favorable...

Brussels, Région De Bruxelles-Capitale, Belgium
Reviewed 30 March 2015

Everything was nice during my stay. The hotel is surrounded by a nice garden, i would really recommend a little walk. The rooms are nice. I had the chance to have a room at the 15th floor, with a nice view. The dedicated lounge for business was just fabulous.

Review collected in partnership with this hotel
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Helpful?
Thank Olivier D
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Olivier, Thank you for sharing your memorable stay experience at The Sultan Hotel & Residence Jakarta. We were very pleased that you enjoyed our luxury room with beautiful view at 15th Floor and great Executive Lounge that exceeding your expectations. We will be more than happy to welcome you back at The Sultan Hotel & Residence Jakarta. Sincerely...

Singapore
Reviewed 26 March 2015

Was charged twice for 1 night stay. Only found out after seeing my credit card bill. Am sure the hotel staff (whether front desk or account) has already found out about this double charge, but just chose to be quiet, hoping I won't find out. Definitely not an ethical hotel, so please all items charged carefully. Now still trying to...

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Helpful?
4Thank kingkongbundy
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking your time to write a review to our hotel. We do apologize for the inconvenience caused during your stay and it is our continues commitment to improve the product and services in order to meet even to exceed our guests needs and expectations. We take...

Kuala Lumpur, Malaysia
Reviewed 24 March 2015

I staid recently for some days in the executive floor of the Sultan hotel and I could clearly recommend it. The hotel is located at walking distance to an important business centre but in a green and quiet area. The rooms at the executive floor are very spacious and a snack is served from 6 to 9pm. Although this is...

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Helpful?
Thank Altair2015
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Altair, Thank you for sharing your great staying experience at The Sultan Hotel & Residence Jakarta on TripAdvisor. We would like to say thank you very much for your compliment on how our hotel located in a strategic location with the largest garden area in city hotel Jakarta. Thanks also for your great comment about our Executive Room...

Jakarta, Indonesia
Reviewed 16 March 2015

I stayed here last weekend because my grandparents held a banquet for celebrating their golden wedding anniversary. We rent the ballroom and several rooms for family and relatives. Despite all that, the service given was very poor. The inconvenience started shortly after I arrived. The receptionist didn't helpful at all. When I asked about the booking, they said that all...

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Helpful?
7Thank neekay84
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Ms. Nekay, Thank you for sharing your experience stay at The Sultan Hotel & Residence Jakarta on TripAdvisor. We do apologize for the inconvenience caused during your stay and already share it to our management team as we have taken your feedback seriously. We keep continue improving our services in order to meet or even exceed our guests needs...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jln. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $107 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#43 Spa Hotel in Jakarta
#59 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“the nicer you are the nicer Indonesians are!”
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“Rooms facing tennis court is excellent,”
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GustinoTravels, 11 Apr 2017 | Read review
“All of them”
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986franciscoa, 22 Feb 2017 | Read review
5 of 5
Agoda.com
USD 79* /night
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Orbitz.comUSD 83
Booking.comUSD 86
Asia TravelUSD 99
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Prices are for 1 room, 2 adults
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